Wide Angle Software Customer Support

   

What is the meaning of yellow checkbox, green checkbox and red cross next to the copied tracks?

4 (1 Vote)4 (1 Vote)4 (1 Vote)4 (1 Vote)4 (1 Vote) Average: 4 (1 Vote).

This information is for TouchCopy12 users. TouchCopy 16 does not use this system. For more information about TouchCopy16 Copied Items, please see our copy history, and copy reports user guide pages

As each track is copied onto your hard drive an icon next to that track indicates whether the copy was successful or not. Here are the icons used:

Green checkTrack was successfully copied to iTunes including all the meta data.
Yellow checkTrack was successfully copied to iTunes, however some of the meta data could not be transferred.
Red CrossTrack could not be copied to iTunes.

Tracks that fail to copy will be added to a TouchCopy Error Log called "Failed Copy to PC", "Failed Copy to Mac" or "Failed Copy to iTunes".

If you are having problems copying your iPod to iTunes, please first check that you're using the latest version of TouchCopy by using the update checker in the options window.

Any music which you didn't copy using TouchCopy will be contained in the "Items to be copied" list in TouchCopy. Please select the items from this list (it may help if you select smaller groups of items by shift clicking the tracks) and click on Copy to iTunes in TouchCopy.

Please also check will the songs which you're trying to copy play on your iPod. Note TouchCopy will not be able to copy songs which cannot be played.

If you continue to have problems with this, please try copying music to your hard drive and importing it into iTunes from there by selecting the File tab and then Add folder to library.

Publisher: Wide Angle Software
Back to TouchCopy Support
Name: Email:
Message:
As a security check, please complete the reCAPTCHA below:
*Your email address will not be displayed or shared. Please do not include personal information or purchase information such as your activation code or the email address used to purchase. For added security, comments may need to be validated by our support team before they are displayed.

Latest Comments