TouchCopy - How do I get rid of the exclamation mark next to the songs I copied to iTunes?

Wide Angle Software Customer Support

   

How do I get rid of the exclamation mark next to the songs I copied to iTunes?

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Summary

To remove the exclamation mark next to songs copied to iTunes, follow these steps...

  1. Open iTunes preferences and select the "Advanced" tab.
  2. Enable the option "Copy files to iTunes Media folder when adding to library".
  3. Launch TouchCopy with your device connected.
  4. Re-select your songs and click "Copy to iTunes".

If you have not done so already, you can download TouchCopy from here.

Detailed Steps

The exclamation mark next to a title in iTunes means that iTunes cannot locate the song associated with that title (original file cannot be found). The cause for this is an incorrect setting of iTunes preferences when copying iPod songs.

Before copying your iPod songs, setup your iTunes preferences as follows:

  • Open iTunes preferences (in the Edit menu).
  • Select the Advanced tab.
  • Make sure the box next to "Copy files to iTunes Media folder when adding to library" is checked.
  • Click OK.

Then close down iTunes and start up TouchCopy. Connect your iPod when instructed to do so, select your songs and click on Copy to iTunes.

For more details on how to use TouchCopy please see TouchCopy User Guide.

Also, ensure that you are using the latest version of TouchCopy. You can download this from the TouchCopy download page.

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Latest Comments

John Gray wrote...
2016-08-13
Hello Many songs in my itunes library are lightly highlighted I suppose itunes cannot find the files to these songs. I went to preferences and enabled copy files to itunes media folder. My question is If I use touchcopy copy my ipod, which has all the songs to my itunes will the songs I have in Itunes library be duplicated?

Thankyou
Wide Angle Software wrote...
2016-08-16
@John Gray TouchCopy will display blue music notes next to any tracks that are on your device but are also in iTunes. If you copy these tracks, the tracks within iTunes will be overwrite and not duplicated.
Mike wrote...
2016-01-09
Many songs have ! next to them and iTunes cannot find the song.
The "Copy files to iTunes media folder when adding to library" was checked when I uploaded from my iPod Classic but still !.
Why won't this software work?
Wide Angle Software wrote...
2016-01-14
@Mike Very sorry you have encountered this problem. Please can you check if the songs play with in TouchCopy and also on your iPod. Here is a support article with further information on resolving this issue: https://support.apple.com/en-gb/HT203167 If the problem persists please contact our Helpdesk.