Refund Policy
All software purchased directly from the Wide Angle Software online store comes with a 30-day refund guarantee.
We highly recommend that you download and install the free trials of our software, so you can determine if the software meets your needs before deciding to purchase. Details of which features are included in the free trial versions of the software are available on the product download pages.
Should you have a problem with a product purchased on our store, please contact our support team for assistance. We'll reply to you within 24 hours, or the next working day to try and resolve any issues you may have with the software. If your purchased software has been successfully activated, you will be asked to provide a valid reason for a refund request. We may also request further evidence of the issue reported in the form of screenshots or error logs, and we may suggest alternative ways to resolve your problem.
We reserve the right to refuse a refund request under our 30-day guarantee if your purchase was made more than 30 days before your first request for help, or if we reasonably believe or suspect that you are trying to unfairly exploit this refund policy, for example, by making repetitive refund requests in respect of the same product.
If your refund request has been granted, you'll be refunded to the payment method that was originally charged for the purchase. Partial refunds may be provided if the software provided partial functionality. Refunds can take 5-7 days to get back to your account and your activation code will be disabled following refund completion.
Purchases Made Through Third-Party App Stores
Our 30-day refund guarantee applies only to purchases made directly through the Wide Angle Software online store. Purchases made through third-party app stores, including the Microsoft Store and Apple's Mac App Store, are subject to the refund policies and eligibility requirements of the respective store. Refund periods and conditions may differ from our 30-day guarantee.
Wide Angle Software cannot issue refunds directly for purchases made through these stores. If you purchased our software through either store, you can request a refund directly from Microsoft or Apple, as applicable.
No Subscriptions
Please note that purchases made on the Wide Angle Software store are not subscriptions. This means that we won't be making any further automatic charges to your chosen payment method in the future. If you purchased a 6-month or 12-month software license and this has expired, your license will not be renewed automatically.
About us
Wide Angle Software is a trusted software developer and an online store. We have been developing and selling software and apps, as well as supporting our customers for more than 20 years. To find out more about our company, our values, history and contact information, visit our About us and Contact pages.