c TouchCopy does not show all my music or video.

Customer Support

TouchCopy does not show all my music or video.

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If you are using TouchCopy and it's not showing some of your music in either a playlist or the main music library - please ensure that your are running the latest version of TouchCopy by going to Options -> Updates from within the software..

The latest version of TouchCopy can be downloaded below:

Update TouchCopy Now

You can sort your music on the Music tab by clicking the header of the column you would like to sort by.

You can also search for specific music by typing your query into the search box in the top right-hand corner of TouchCopy. TouchCopy looks for matches in the Song, Album and Artist names.

Browse through your iPod music using TouchCopy

TouchCopy displaying all of your tracks on your device? Please check that the songs play within TouchCopy. If not, then it is unlikely they will be copied over. Please also check that you are selecting multiple tracks at the same time to copy over or selecting none to copy over all music...

Also please check are the songs that will not displaye or copied stored on iCloud? If TouchCopy displays a red arrow next to some of your songs, this indicates that these songs are stored in iCloud and are not local to your device. TouchCopy will only be able to copy songs that are stored locally on your device. You must first download these to your device by viewing them on the device before TouchCopy can then download them.

For more help with how to copy music from your iPod or iOS device to your computer, check out our user guide.

Publisher: Wide Angle Software
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