Wide Angle Software Customer Support

   

TouchCopy does not show all my music or video.

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If you are using TouchCopy and it's not showing some of your music in either a playlist or the main music library - please ensure that your are running the latest version of TouchCopy.

The latest version of TouchCopy can be downloaded below:

Download TouchCopy Now

You can sort your music on the Music tab by clicking the header of the column you would like to sort by.

You can also search for specific music by typing your query into the search box in the top right-hand corner of TouchCopy. TouchCopy looks for matches in the Song, Album and Artist names.

Browse through your iPod music using TouchCopy


TouchCopy displaying all of your tracks on your device? Please check that the songs play within TouchCopy. If not, then it is unlikely they will be copied over. Please also check that you are selecting multiple tracks at the same time to copy over or selecting none to copy over all music...

For more help with how to copy music from iPod to computer, check out our user guide.

Publisher: Wide Angle Software
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Latest Comments

Danielle wrote...
2017-02-08
Using the demo software before buying full version. Need to download conversations between myself and one particular contact for a court case; however, ALL text conversations EXCEPT the contact I need are showing up. It's not an issue with the demo software as I can see all other conversations.
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Wide Angle Software wrote...
2017-02-09
@Danielle Please try making a new backup of your device within iTunes as this can often resolve issues whereby all messages are not displaying. You will need to restart TouchCopy once the backup has been made.
Paul Bromley wrote...
2016-09-25
Touchcopy v16 reads all songs on my iPod Classic. Approx 1400 of 6000 songs transfers to iTunes. Can only get similar number to copy to PC and then the transfer hangs... how to resolve?
philippe wrote...
2016-05-21
did not transfer all my songs
Jim Brown wrote...
2016-03-15
Approx 1000 of my 3500 song library downloaded but will not play. There is a note that the file could not be found. "Locate" option does not work either. Any suggestions on how to get these files?
Salam wrote...
2015-12-02
I have downloaded Touchcopy12 to import my playlists from iPhone 6 plus running iOS 9.1 to my Macbook air iTunes 12.3.1.23. It failed to import my playlists and ringtones. Unfortunately, It was major disappointment and I did not get value for money. I wished it was clearly stated that playlists and ringtones can not be imported.
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Wide Angle Software wrote...
2015-12-02
@Salam Sorry you have experienced problems with TouchCopy. The programme can copy over playlists, you will have to go to the playlists section in music on TouchCopy and then copy the playlists from there into iTunes. If you encounter problems with this, please contact our helpdesk. TouchCopy will copy over ringtones, but only if they are in the music section on your device.
Heather wrote...
2015-11-13
I have downloaded your software but it is only finding a small portion of my music. It looks like it is only letting me backup the first song from each album. What do I need to do to get all of my music off my ipod. I have the latest version of your software.
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Wide Angle Software wrote...
2015-11-17
@Heather Is TouchCopy displaying all of your tracks on your device? Please check that the songs play with in TouchCopy if not then it is unlikely they will be copied over. Please also check that you are selecting multiple tracks at the same time to copy over or selecting none to copy over all music. If the problem persists please contact our helpdesk.
Joeryll Irchirl wrote...
2015-07-11
I am running TouchCopy for Mac (v12.56) and it fails to see my music on my iPhone 6 (IOS 8.4). I have the latest version of iTunes as well (12.2.0.145). Why is this? The only audio I can see on my phone are my ringtones and voice memos. iTunes is reading my iPhone fine.
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Wide Angle Software wrote...
2015-07-13
@Joeryll Irchirl We have just released an update (12.57) that resolves this issue. You can download it from this link.
David Rodela wrote...
2015-02-13
I am running touchcopy 12.59 and connecting my windows 7 (64bit) machine to a ipad mini iOS 8.1.3. How come I cannot see all my playlists?
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Wide Angle Software wrote...
2015-02-13
@David Rodela Please create a new iTunes backup of your device before attempting to run TouchCopy. If the problem persists, please can you contact our Helpdesk for further assistance.
Ben H wrote...
2014-12-09
i have itunes that doesn't show all my music, i have touch copy12 that does, i also have a copy of all my music on the computer hard drive..wifes iphone 4s crashed hard. replaced it with another, how do i get all music from computer hard drive/touch copy12 on to the new phone? the newer phone is family common phone it is only used as a replacement when other phones have issues, so its been plugged into many itune programs.
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Wide Angle Software wrote...
2014-12-10
@Ben H TouchCopy reads and displays the content of the iPod or iOS device that is connected to your PC. TouchCopy does not support the functionality of copying or adding anything to your iOS device. You will need to add your music into your iTunes library, and then re-sync your device with iTunes to copy the music to it. You can use TouchCopy to copy any music already on the device to your PC/iTunes before choosing to re-sync the device.
brian burns wrote...
2014-10-19
I jus purchased this to transfer my music from my iphone 5 to my macbook pro. i told it to transfer the songs into my iTunes music folder. It transferred many folders with the album's names, but almost no songs. most of the folders are empty. what can I do?
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Wide Angle Software wrote...
2014-10-10
@Brad Harbert When TouchCopy fails to copy a track, it will create a report detailing which tracks failed to copy. If you click on these logs you can then choose to re-attempt to copy just those tracks which failed. More information can be found here. If the problem continues to persist, please submit a ticket on our support helpdesk.