Wide Angle Software Customer Support

   

I get a red X with a failed transfer when copying songs to iTunes.

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Summary

To resolve getting a red X with a failed transfer when copying songs to iTunes, follow these steps...

  1. Launch iTunes.
  2. Open the iTunes "Preferences" window and select the "Advanced" tab.
  3. Enable the option "Copy files to iTunes Media folder when adding to library".
  4. Press "OK" and close iTunes.
  5. Launch TouchCopy and re-attempt the copy.

Detailed Steps

Tracks that TouchCopy has failed to copy to your PC or Mac will be marked with a red cross and they are added to a TouchCopy Error Log called "Failed Copy". See Reports for more information.

To correct this problem please first check that you're using the latest version of TouchCopy by using the update checker in the options window.

Before copying your iPod songs, setup your iTunes preferences as follows:

  • Open iTunes preferences (PC - in the Edit menu, Mac- iTunes menu).
  • Select the Advanced tab.
  • Make sure the box next to "Copy files to iTunes Media folder when adding to library" is checked.
  • Click OK.

Then close down iTunes and start up TouchCopy. Connect your iPod when instructed to do so, select your songs and click on Copy to iTunes.

Any music which you didn't copy using TouchCopy will be contained in the "Items to be copied" list in TouchCopy. Please select the items from this list (it may help if you select smaller groups of items by shift clicking the tracks) and click on Copy to iTunes in TouchCopy.

Please also check if the songs which you're trying to copy, play on your iPod. Note TouchCopy will not be able to copy songs which cannot be played.

If you continue to have problems with this, please try copying music to your hard drive and importing it into iTunes from there by selecting the File tab and then Add folder to library.

If you copy your playlists to your hard drive, TouchCopy will produce an XML file named after the Playlist you are copying. This XML file contains information about the tracks and track order of the Playlist. The XML file can be used to import the playlist into iTunes. To import the playlist into iTunes, in iTunes, select 'File-> Library-> Import Playlist...'. Select the XML file saved by TouchCopy with the same name as the playlist you require and click Open.

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Latest Comments

JEANNE TILLERY wrote...
2015-02-25
90% of my music cannot be transferred to Itune from Touchcopy. I have performed all the steps as suggested. HELP, HELP!!!!!!!!!!
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Wide Angle Software wrote...
2015-02-26
@JEANNE TILLERY Please can you contact our Helpdesk for further assistance.
Barbara Ferrara wrote...
2015-02-09
To Whom It May concern:
I would like to cancel this service.
It has been a problem to get it to work and I have found another better solution.

Please let me know how I can cancel this service and be refunded the money.

Thank you for your assistance with this matter.

I will look to hear back from you very soon.

Thank you.
Barbara Ferrara
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Wide Angle Software wrote...
2015-02-12
@Barbara Ferrara Please can you contact our Helpdesk for further assistance.