Encountered a problem?

This page will help to troubleshoot and point out the solution to common problems people might encounter while using TouchCopy.

How to use TouchCopy with iPod Classic, without having iTunes installed.

To learn how to use an iPod Classic without having iTunes, please read the entry here.

You can then proceed copying your iPod to your computer as detailed here.

How to make sure Apple Mobile Device Service is running.

TouchCopy requires this service installed on your PC to be able to detect your iOS device. To learn how to check for and fix this problem, please read the support article here.

How to reinstall a registered version of TouchCopy.

If you don't have your original registration email, there are ways by which you can retrieve the details so that the program can be installed again. Read about it on this support article, here.

What to do if your activation code doesn't work.

It may come a time where your activation code doesn't seem to work. If this happens, don't panic. You can read our support article, which explains exactly how you should proceed. Read about it here.

Don't see your problem above?

If your problem isn't listed above, don't worry. You can find more support articles here.

And if all else fails, you can always contact our friendly technical team who will be more than happy to help you out.