Encountered a problem?
This page will help to troubleshoot and point out the solution to common problems people might encounter while using TouchCopy.
Troubleshooting TouchCopy
Device detection issues
Please follow our troubleshooting steps if...
- TouchCopy is not finding your iOS device.
- TouchCopy is not finding your standard click-wheel iPod, such an iPod classic or the first to fifth generation iPod nano.
How to make sure Apple Mobile Device Service is running.
TouchCopy requires this service installed on your PC to be able to detect your iOS device. To learn how to check for and fix this problem, please read the support article here.
Issues with creating a backup of your device in TouchCopy.
Please see our FAQ article providing detailed of steps to help you if TouchCopy is stuck while creating a backup of your device.
How to activate TouchCopy from the trial mode.
When you first download and install TouchCopy, it will run in trial mode. If you purchase a TouchCopy licence, you'll receive an activation code that you can use to activate the full version of TouchCopy. Here's how to activate TouchCopy from trial mode.
What to do if your activation code doesn't work.
It may come a time where your activation code doesn't seem to work. If this happens, don't panic. You can read our support article, which explains exactly how you should proceed. Read about it here.
Don't see your problem above?
If your problem isn't listed above, don't worry. You can find more support articles here.
And if all else fails, you can always contact our friendly technical team who will be more than happy to help you out.
