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Troubleshooting TouchCopy

Encountered a problem?

This page will help to troubleshoot and point out the solution to common problems people might encounter while using TouchCopy.

Device detection issues

Please follow our troubleshooting steps if...

How to make sure Apple Mobile Device Service is running.

TouchCopy requires this service installed on your PC to be able to detect your iOS device. To learn how to check for and fix this problem, please read the support article here.

Issues with loading iPhone messages, Contacts, Calendars or Notes in TouchCopy.

Please see our FAQ article providing detailed of steps to help you if TouchCopy is not displaying your iPhone messages, Contacts, Calendars or Notes.

TouchCopy initiating data communications

How to activate TouchCopy from the trial mode.

When you first download and install TouchCopy, it will run in trial mode. If you purchase a TouchCopy licence, you'll receive an activation code. Here's how to activate TouchCopy from trial mode.

What to do if your activation code doesn't work.

It may come a time where your activation code doesn't seem to work. If this happens, don't panic. You can read our support article, which explains exactly how you should proceed. Read about it here.

Don't see your problem above?

If your problem isn't listed above, don't worry. You can find more support articles here.

And if all else fails, you can always contact our friendly technical team who will be more than happy to help you out.

Publisher: Wide Angle Software