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Troubleshooting TouchCopy 16

Encountered a problem?

This page will help to troubleshoot and point out the solution to common problems people might encounter while using TouchCopy.

How to activate TouchCopy from the trial mode.

When you first download and install TouchCopy, it will run in trial mode. If you purchase a TouchCopy licence, you'll receive an activation code. Here's how to activate TouchCopy from trial mode.

What to do if your activation code doesn't work.

It may come a time where your activation code doesn't seem to work. If this happens, don't panic. You can read our support article, which explains exactly how you should proceed. Read about it here.

TouchCopy is not detecting your device.

If TouchCopy is not detecting your iPhone, iPod, or iPad please see these support article for troubleshooting advice...

Help with TouchCopy displaying your messages, contacts, notes and calendars.

When TouchCopy is attempting data communications to show your iPhone messages, contacts, notes and calendars, it first attempts to create a backup of your device. Our support article here goes through the steps to take to create a new backup with TouchCopy so the software has access to all of your latest data.

Don't see your problem above?

If your problem isn't listed above, don't worry. You can find more support articles here.

And if all else fails, you can always contact our friendly technical team who will be more than happy to help you out.

Publisher: Wide Angle Software