Encountered a problem?
This page will help to troubleshoot and point out the solution to common problems people might encounter while using TouchCopy.
Troubleshooting TouchCopy
Device detection issues
Please follow our troubleshooting steps if...
- TouchCopy is not finding your iOS device via USB cable.
- TouchCopy is not finding your iOS device via Wi-Fi.
- TouchCopy is not finding your standard click-wheel iPod, such an iPod classic or the first to fifth generation iPod nano.
Creating a backup of your iPhone, iPad or iPod touch with TouchCopy
- TouchCopy is stuck while creating a backup of your device.
- Troubleshooting a "No backup password set" error.
- What's the Difference Between Backup Types in TouchCopy?
- Low on space? Back up to an external drive.
- How to reset your iPhone's backup encryption password if you forgot it.
How to activate TouchCopy from the trial mode.
When you first download and install TouchCopy, it will run in trial mode. If you purchase a TouchCopy license, you'll receive an activation code that you can use to activate the full version of TouchCopy. Here's how to activate TouchCopy from trial mode.
What to do if your activation code doesn't work.
It may come a time where your activation code doesn't seem to work. If this happens, don't panic. You can read our support article, which explains exactly how you should proceed. Read about it here.
Don't see your problem above?
If your problem isn't listed above, don't worry. You can find more support articles here.
And if all else fails, you can always contact our friendly technical team who will be more than happy to help you out.
