Wide Angle Software Customer Support

   

TouchCopy does not detect my iPhone, iPod Touch or iPad.

3.64 (11 Votes)3.64 (11 Votes)3.64 (11 Votes)3.64 (11 Votes)3.64 (11 Votes) Average: 3.64 (11 Votes).

Summary

If TouchCopy is unable to detect your iPhone, iPod Touch or iPad, follow these steps...

  1. Ensure that you are running the latest version of TouchCopy and iTunes.
  2. Disconnect and reconnect your device while TouchCopy is running.
  3. Unlock your lock screen before connecting your device and ensure that it is unlocked while TouchCopy attempts to detect your device.
  4. Ensure that you have tapped to "Trust" your computer on your device if prompted.
  5. Ensure the Apple Mobile Device service is running and that iTunes can detect the device.
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Detailed Steps

Please make sure that you're using the latest version of TouchCopy.

iTunes is required for TouchCopy to detect your iPhone, iPod Touch or iPad.
You can download iTunes from here.

Please try disconnecting and then connecting your device with TouchCopy running. If this does not work, restart TouchCopy with your iTouch, iPhone or iPad still connected.

iOS Lock screen

 

 

If your device has a passcode on the lock screen, disconnect your device from your computer, enter the passcode and then re-connect your device to the computer.

 

 

For devices using iOS7 or higher, tap Trust on your device to trust your computer. If you choose not to trust the connected computer, you can charge your device, but the connected computer won't be able to access any content on your device.

If you are using Microsoft Windows - ensure you have the required services running by following these instructions: How to ensure Apple Mobile Device Service is running.

If your problems persist, please ensure that iTunes can find your iPod, iPad or iPhone. Occasionally, if the iPod or iOS device database gets corrupted for some reason, neither TouchCopy nor iTunes will be able to find your device. For further help with getting iTunes to find your device visit http://support.apple.com/kb/TS1538.

Once iTunes has found your iOS device, close down iTunes and try using TouchCopy again. If you continue to have problems with TouchCopy detecting your iPod, iPhone or iPad, submit a support ticket from here.

Publisher: Wide Angle Software
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Latest Comments

kaylee wrote...
2017-05-22
My iPhone 6s just lost all my contacts ive tried 6 different apps to back up my pictures and all have failed this app cant find my phone still and ive done everything
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Wide Angle Software wrote...
2017-05-22
@kaylee Please open a support ticket on our online helpdesk and one of our technical team will be able to assist in getting you up and running with TouchCopy.
Earl wrote...
2017-04-24
The "Please Wait...TouchCopy is initiating data communications with your IPhone 6S. This may take a few minutes." message continues to remain on my screen with the green bar traveling left to right with no other activity. Ideas you can pass along to get this communicate?
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Wide Angle Software wrote...
2017-04-27
@Earl Please check the status bar on your device for a spinning icon. Whilst this is displayed, TouchCopy is communicating with your device. Please wait a few moments and TouchCopy should then continue.
Kristin Gemme wrote...
2017-04-23
My ipod is not connecting to WiFi and not letting me connect to computer. How do I find the password because we just moved and are using my brothers WiFi and his paper with the password has gone missing. It's underneath Kevin Gemme. But it sholdnt be disconnecting the 4th time in 2 weeks because Ive had to put the password in 3 times already. We have 4 houses worth of adult belongings in a small 3 bedroom house so it is really all frustrating me. If I buy a new WiFi account is it $35 a year or every month and will my brother's, mom's, and nieces' account stay the same? Wish we had a way to look up the password. I'm a disabled legal citizen that only has $650 a month from SSI to live on so if its $35 a month I need to know how to look up the WiFi account password used by everyone in this house. Why does my Ipod keep disconnecting itself?
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Wide Angle Software wrote...
2017-04-24
@Kristin Gemme TouchCopy requires your device to be connected physically to your computer physically via USB cable and is not able to detect devices connected by WiFi. Unfortunately, we are unable to assist with recovering your WiFi password. Please contact your ISP (Internet Service Provider) who may be able to better assist with this.
scott wrote...
2017-04-18
My iPhone is connected to my laptop, I can get pics, from it but cannot connect anything else, can you help?
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Wide Angle Software wrote...
2017-04-20
@scott Please open a support ticket on our online helpdesk detailing whether iTunes is able to successfully detect your device. Please also confirm which version of iOS and iTunes you have installed. One of our support team will then be able to assist.
Jennifer Elias-White wrote...
2017-04-08
I'm trying to download my text messages and it states" Cannot find any messages on your device." its not only my texts it can't find, it everything. How do we correct this before I ask for my $ back!!!
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Wide Angle Software wrote...
2017-04-10
@Jennifer Elias-White Please try creating a new backup of your device within iTunes before running TouchCopy. This can often resolve this issue and ensure that TouchCopy is accessing your latest data.
PJ Cantrell wrote...
2017-04-06
The program will not find my iphone. I have gone through all of the steps listed above. I am requesting a refund as I am not able to use the program I just purchased.
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Wide Angle Software wrote...
2017-04-07
@PJ Cantrell I am sorry to hear that this is the case. Please contact our online helpdesk and one of our support team will be able to assist with this issue. Please be sure to quote the email address and/or transaction Id of your purchase.
Tysen wrote...
2017-03-29
Hey I cant do that because my phone broke today it still works but the screan is all colorfull and I cannot put in my passcode to trust it I don't know what to do can you help me?
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Wide Angle Software wrote...
2017-03-29
@Tysen Unfortunately, if your computer is not trusted by your device, your computer will be unable to detect the device. If you have previously connected your device to your computer and selected trust, you should not need to press trust again.
vannesa wrote...
2017-03-18
hi
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Wide Angle Software wrote...
2017-03-20
@vannesa Hello! If you are experiencing any issues with TouchCopy being unable to connect to your device, please do get in touch with us via our online helpdesk. We will then be able to better assist in resolving the issue.
J. Stephen Sheils wrote...
2017-03-08
I have downloaded TouchCopy but cannot get it to connect to my IPhone after trying all the steps your help desk recommends. My objective was to use TouchCopy for a single transaction; however, I have now accomplished my goal by other means and I do not wish to be charged by TouchCopy for my download.
I wnat to cancel the download if you tell me how to do that. If this email is sufficient, since I never was able to actually use TouchCopy, could you please cancel my download and confirm the cancellation to me? Many Thanks, Steve Sheils
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Wide Angle Software wrote...
2017-03-09
@J. Stephen Sheils Please see the response to your latest support ticket.
Marlon wrote...
2017-03-05
I just installed TouchCopy 6 and it is unable to connect to Apple iTouch 4. I tried unplug and plug again, reopen the program, all to no avail. It just don't work.
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Wide Angle Software wrote...
2017-03-07
@Marlon Please confirm as to whether iTunes is able to detect your device. I would recommend opening a support ticket on our online helpdesk as this will enable us to better assist with this issue.