TouchCopy does not detect my iPhone, iPod or iPad

Wide Angle Software Customer Support

   

TouchCopy does not detect my iPhone, iPod Touch or iPad.

4.11 (9 Votes)4.11 (9 Votes)4.11 (9 Votes)4.11 (9 Votes)4.11 (9 Votes) Average: 4.11 (9 Votes).

Summary

If TouchCopy is unable to detect your iPhone, iPod Touch or iPad, follow these steps...

  1. Ensure that you are running the latest version of TouchCopy and iTunes.
  2. Disconnect and reconnect your device while TouchCopy is running.
  3. Unlock your lock screen before connecting your device and ensure that it is unlocked while TouchCopy attempts to detect your device.
  4. Ensure that you have tapped to "Trust" your computer on your device if prompted.
  5. Ensure the Apple Mobile Device service is running and that iTunes can detect the device.
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Detailed Steps

Please make sure that you're using the latest version of TouchCopy.

iTunes is required for TouchCopy to detect your iPhone, iPod Touch or iPad.
You can download iTunes from here.

Please try disconnecting and then connecting your device with TouchCopy running. If this does not work, restart TouchCopy with your iTouch, iPhone or iPad still connected.

iOS Lock screen

 

 

If your device has a passcode on the lock screen, disconnect your device from your computer, enter the passcode and then re-connect your device to the computer.

 

 

For devices using iOS7 or higher, tap Trust on your device to trust your computer. If you choose not to trust the connected computer, you can charge your device, but the connected computer won't be able to access any content on your device.

If you are using Microsoft Windows - ensure you have the required services running by following these instructions: How to ensure Apple Mobile Device Service is running.

If your problems persist, please ensure that iTunes can find your iPod, iPad or iPhone. Occasionally, if the iPod or iOS device database gets corrupted for some reason, neither TouchCopy nor iTunes will be able to find your device. For further help with getting iTunes to find your device visit http://support.apple.com/kb/TS1538.

Once iTunes has found your iOS device, close down iTunes and try using TouchCopy again. If you continue to have problems with TouchCopy detecting your iPod, iPhone or iPad, submit a support ticket from here.

Publisher: Wide Angle Software
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Latest Comments

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Wide Angle Software wrote...
2017-02-20
@Mark Please submit a support article on our online helpdesk and one of our technical support team will be able to help resolve any issues that you may be experiencing.
Mark wrote...
2017-02-17
Hi I have bought touchcopy 16 and your backup both are not working
touchcopy will not conect and the back up just says in is not working- is this a con ? as it starting to feel that way
Andy Schmitt wrote...
2017-02-10
I've just blown 45 minutes trying to get the new version to connect with my iPhone7...up to date... new itunes, updated (for 20USD) touchcopy....
I'VE UNINSTALLED ITUNES & REINSTALLED IT. i CAN DOWNLOAD PICTURES FROM IT. i HAVE ANSWERED YES TO TRUST SEVERAL TIMES...
what the heck....
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Wide Angle Software wrote...
2017-02-13
@Andy Schmitt I am sorry to hear that TouchCopy has been unable to detect your device. Please submit a support ticket on our online helpdesk and one of our technical support team will be able to assist you in resolving this issue.
william rosario wrote...
2017-02-08
I HAVE JUST PURCHASED A COPY OF TOUCHCOPY. I DOWNLOADED THE LATEST VERSION OF ITUNES. TOUCHCOPY CANNOT FIND THE IPAD I CONNECTED, WHEN I GO INTO ITUNES ITUNES IS NOT SHOWING THAT AN IPAD IS CONNECTED. HOWEVER WINDOWS 10 DOES RECOGNISE THAT A DEVICE IS ATTACHED. I HAVE INSTALLED AND REINSTALLED BOTH ITUNES AND TOUCHCOPY. I KNOW THE USB PORT WORKS BECAUSE OTHER DEVICES I PLUG IN ARE RECOGNISED. ANY ASSISTANCE WOULD BE APPRECIATED.
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Wide Angle Software wrote...
2017-02-09
@william rosario Unfortunately, TouchCopy will be unable to detect your device if iTunes is also not able to. Have you ensured that the AppleMobileDevice service is running on your computer? Our article on How to ensure Apple Mobile Device Service is running details how to do this.
Val Grainger wrote...
2017-02-08
I have downloaded Touch copy and it will not recognise my ipod classic which Ive connected twice. I tunes is on my laptop. I am not a techy so need advice what to do next please.




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Wide Angle Software wrote...
2017-02-09
@Val Grainger Have you followed the steps in our TouchCopy does not detect my iPod support article? It contains steps specifically for iPod Classic devices. If so and the issue still persists, please submit a support ticket on our online helpdesk.
colin childs wrote...
2017-02-04
Hi I have carried out all the above but I still can't get Touchcopy to see my iphone 5s
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Wide Angle Software wrote...
2017-02-06
@colin childs Please submit a support ticket on our online helpdesk detailing which versions of TouchCopy, iOS, iTunes and Windows/OS X that you are using. One of our technical team will then be able to assist in resolving this issue.
HELP wrote...
2017-01-25
Does my phone need to be connected to access anything on touchcopy. I just purchased this and was HOPING i could utilize the downloaded info WITHOUT my phone being plugged in. I may be misunderstanding the use of this
HELP wrote...
2017-01-25
Does my phone need to be connected to access anything on touchcopy. I just purchased this and was HOPING i could utilize the downloaded info WITHOUT my phone being plugged in. I may be misunderstanding the use of this
Alun Elliott-Clark wrote...
2017-01-19
With my Touchcopy 12 open on my PC, I have connected my new IPhone 5S to print up some of my messages but receive the following message on screen:

Your iPhone 5S does not contain any messages.

However there are hundreds on my phone, please let me know how to correct this error
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Wide Angle Software wrote...
2017-01-20
@Alun Elliott-Clark Please note that TouchCopy 12 is not compatible with devices running iOS 10. Therefore it will be unable to read content such as messages from devices running iOS 10. If you are running iOS 9 or lower, please try creating a new backup of your device in iTunes as this will usually resolve the issue.
Richard Gross wrote...
2016-12-27
I only want to transfer photos from my Iphone 6s and not music. How do I accomplish this?
GM Pillai wrote...
2016-12-18
I lost my memebership number. I do not know if I have to pay further, Please mail me. I could not get my laptop to connect to my iphone 5s, I had connected with this phone before
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Wide Angle Software wrote...
2016-12-20
@GM Pillai Please use our free activation code lookup service to recover any purchased activation codes.
Vincent wrote...
2016-12-15
Touchcopy cannot detect my phone. Running latest version of itunes and mobiles service is running. Running Win10 pro
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Wide Angle Software wrote...
2016-12-16
@Vincent Please ensure that iTunes is able to detect your device as TouchCopy will be unable to detect your device if iTunes is not able to. If this is the case, you may need to reinstall iTunes to ensure that the required files have been installed.
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Wide Angle Software wrote...
2016-11-21
@Kirk Please open a support ticket on our online helpdesk and one of our technical team will be able to help resolve this issue.