Last Updated : | Wide Angle Software
This article provides recommended steps for TouchCopy to find your iPhone, iPad, iPod Touch or another iPod without a click wheel. If you are using a standard click-wheel iPod, such an iPod classic, iPod mini or a first to fifth generation iPod nano, please visit our other support article here providing help with TouchCopy detecting your click-wheel iPod.
We are always working on improving TouchCopy, whether it be introducing new features, making improvements or fixes. Running the latest version of the software ensures that you have all the fixes and improvements that we have released. You can check for updates in TouchCopy by going to Options > Updates within the software or visit the link below.Download TouchCopy Update
iTunes is required for TouchCopy to detect your iPhone, iPod Touch or iPad except on macOS Catalina - in this case, the default Music App is required. This is pre-installed on your Mac running macOS Catalina by default.
Please download iTunes from Apple directly as below.
Please try disconnecting and then connecting your device with TouchCopy running. If this does not work, restart TouchCopy with your iTouch, iPhone or iPad still connected.
If your device has a passcode on the lock screen, disconnect your device from your computer, enter the passcode, go to your Home screen and then re-connect your device to the computer.
If prompted, tap Trust on your device to trust your computer. If you choose not to trust the connected computer, you can charge your device, but the connected computer won't be able to access any content on your device.
If your problems persist, please also check is your computer recognising your iPhone, iPad, or iPod. If it isn't, you may need to update your Apple mobile device drivers as detailed in the Apple support article here... https://support.apple.com/en-gb/HT204095
When you update your Apple mobile device drivers, please restart your computer and try using TouchCopy again.
Please make sure that TouchCopy has the correct permissions to run as expected, by running it as administrator. To do this right-click the TouchCopy icon either on your desktop or in your programs folder. Click 'Properties' and then go to the 'Compatibility' tab. On here please choose to 'Run this program as an administrator'. Once done press 'Apply' and then 'OK'. Please then re-launch TouchCopy and try again.
Restrictions set on your iPhone could be blocking communications between it and your computer. To remove these restrictions:
If you continue to have problems with TouchCopy detecting your iPod, iPhone or iPad, please contact our support team.
It will help the team resolve the issue as quickly and efficiently as possible if you could email us a TouchCopy's process log. This log can provide crucial information to help us identify the issue for you.
To email us TouchCopy's process log on a Windows PC:
To email us a Console log on a Mac computer: