TouchCopy does not detect my iPhone, iPod or iPad

Wide Angle Software Customer Support

   

TouchCopy does not detect my iPhone, iPod Touch or iPad.

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Summary

If TouchCopy is unable to detect your iPhone, iPod Touch or iPad, follow these steps...

  1. Ensure that you are running the latest version of TouchCopy and iTunes.
  2. Disconnect and reconnect your device while TouchCopy is running.
  3. Unlock your lock screen before connecting your device and ensure that it is unlocked while TouchCopy attempts to detect your device.
  4. Ensure that you have tapped to "Trust" your computer on your device if prompted.
  5. Ensure the Apple Mobile Device service is running and that iTunes can detect the device.
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Pre-requisite Software (PC Only)

As well as iTunes, TouchCopy requires 'Visual C++ Redistributable for Visual Studio 2015' available from Microsoft. Download and install this package from Microsoft of you do not have it already...

Visual C++ Redistributable for Visual Studio 2015

Once installed - run TouchCopy again.

Detailed Steps

Please make sure that you're using the latest version of TouchCopy.

iTunes is required for TouchCopy to detect your iPhone, iPod Touch or iPad.
You can download iTunes from here.

Please try disconnecting and then connecting your device with TouchCopy running. If this does not work, restart TouchCopy with your iTouch, iPhone or iPad still connected.

iOS Lock screen

 

 

If your device has a passcode on the lock screen, disconnect your device from your computer, enter the passcode and then re-connect your device to the computer.

 

 

For devices using iOS7 or higher, tap Trust on your device to trust your computer. If you choose not to trust the connected computer, you can charge your device, but the connected computer won't be able to access any content on your device.

If you are using Microsoft Windows - ensure you have the required services running by following these instructions: How to ensure Apple Mobile Device Service is running.

If your problems persist, please ensure that iTunes can find your iPod, iPad or iPhone. Occasionally, if the iPod or iOS device database gets corrupted for some reason, neither TouchCopy nor iTunes will be able to find your device. For further help with getting iTunes to find your device visit http://support.apple.com/kb/TS1538.

Once iTunes has found your iOS device, close down iTunes and try using TouchCopy again. If you continue to have problems with TouchCopy detecting your iPod, iPhone or iPad, submit a support ticket from here.

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Latest Comments

Jason wrote...
2018-03-30
I downloaded my iPod to my computer. It said it transferred ALL the files, but when I tried to import them to iTunes it only had some of them. How do I get ALL of my files into iTunes? Where did they go?
sherri salvaggio wrote...
2018-03-27
trying to put the contents of my phone onto the laptop, never have done this and having no luck
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Wide Angle Software wrote...
2018-03-28
@sherri salvaggio Please open a support ticket on our online helpdesk detailing which version of TouchCopy and iOS you are using. This will better enable us to assist with any issues TouchCopy may be experiencing.
Sue Brown wrote...
2018-03-10
have a second iPod I want to install my iTunes library into. The TouchCopy will not detect the second iPod. I have followed all the instructions above and no luck
Jackie D Spearman wrote...
2018-02-14
I just downloaded the touchcopy.I need to know how to download and print some of my text messages
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Wide Angle Software wrote...
2018-02-14
@Jackie D Spearman Please see our TouchCopy User Manual for instructions and guidance on how to print and download your messages.
Roberto wrote...
2018-01-07
TouchCopy is not detecting my Samsung I Phone Android 5.0.01 I have tried all the suggested options at no avail, need to solve this issue ASP or I will cancel my order
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Wide Angle Software wrote...
2018-01-08
@Roberto TouchCopy is only compatible with Apple iPod, iPhone and iPad devices. It is not compatible with Android devices. If you have already purchased TouchCopy, please open a support ticket on our online helpdesk. Please be sure to include the email address used at purchase as this will then enable us to issue you with a refund for your purchase.
copiron wrote...
2018-01-02
I am trying to transfer my music from an iPhone 3GS to iTunes. It connects and says it is copying but when I disconnect the device the folder in tunes library is empty.
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Wide Angle Software wrote...
2018-01-02
@Bill I am sorry to hear this. Please view the latest response to your latest support ticket for further assistance.
Bill wrote...
2017-12-14
I tried downloading pictures to my computer but everytime it says downloaded i can't find the pictures.
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Wide Angle Software wrote...
2018-01-02
@Günther Findeis TouchCopy 12 can be downloaded using the links provided at the bottom of the TouchCopy Download Page.
Günther Findeis wrote...
2017-12-14
Ich besitze eine Lizens für TouchCopy 12 PC. Durch einen Computercrash ist eine Neuinstallation erforderlich. Wo kann ich den Download vornehmen?
Charles Snell wrote...
2017-12-10
The software finds my phone and can see pictures but can't find the messages or phone logs I want to copy. I have the phone opened to the messages and have the newest updated software on my iPhone, iTunes and your software. Please advise me on how to print out my text messages, I need them for court and its why I bought this software.

Thank You
Charles Snell
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Wide Angle Software wrote...
2017-12-11
@Charles Snell Please try creating a new local backup of your device within iTunes and then relaunching TouchCopy once the backup has completed. Does TouchCopy then display your message and call log content?
blaine wrote...
2017-12-10
your program was hooked up to my wife's phone yesterday and in the process my new computer shut down for an update. now the program wont connect to my phone or my wife's Phone. what to do?
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Wide Angle Software wrote...
2017-12-11
@blaine Please open a support ticket on our online helpdesk. Please be sure to confirm as to whether iTunes is able to successfully detect your device since the update also.
Michael Daniell wrote...
2017-11-30
iPod 5 won't connect. Keep getting the Windows message stating the drive must be formatted.
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Wide Angle Software wrote...
2017-12-01
@Michael Daniell Please view the response to your latest support ticket for further information about this message. As mentioned in the support article linked here, TouchCopy for PC will not be able to read a Mac formatted iPod Classic device. I am sorry for any inconvenience that this may cause.
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Wide Angle Software wrote...
2017-12-01
@Gene Ouellette Please open a support ticket on our online helpdesk providing additional information about the issue experienced. One of our technical team will the be able to assist in resolving the issue and downloading the required conversations.