TouchCopy does not detect my iPhone, iPod or iPad

Wide Angle Software Customer Support

   

TouchCopy does not detect my iPhone, iPod Touch or iPad.

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Summary

If TouchCopy is unable to detect your iPhone, iPod Touch or iPad, follow these steps...

  1. Ensure that you are running the latest version of TouchCopy and iTunes.
  2. Disconnect and reconnect your device while TouchCopy is running.
  3. Unlock your lock screen before connecting your device and ensure that it is unlocked while TouchCopy attempts to detect your device.
  4. Ensure that you have tapped to "Trust" your computer on your device if prompted.
  5. Ensure the Apple Mobile Device service is running and that iTunes can detect the device.
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Pre-requisite Software (PC Only)

As well as iTunes, TouchCopy requires 'Visual C++ Redistributable for Visual Studio 2015' available from Microsoft. Download and install this package from Microsoft of you do not have it already...

Visual C++ Redistributable for Visual Studio 2015

Once installed - run TouchCopy again.

Detailed Steps

Please make sure that you're using the latest version of TouchCopy.

iTunes is required for TouchCopy to detect your iPhone, iPod Touch or iPad.
You can download iTunes from here.

Please try disconnecting and then connecting your device with TouchCopy running. If this does not work, restart TouchCopy with your iTouch, iPhone or iPad still connected.

iOS Lock screen

 

 

If your device has a passcode on the lock screen, disconnect your device from your computer, enter the passcode and then re-connect your device to the computer.

 

 

For devices using iOS7 or higher, tap Trust on your device to trust your computer. If you choose not to trust the connected computer, you can charge your device, but the connected computer won't be able to access any content on your device.

If you are using Microsoft Windows - ensure you have the required services running by following these instructions: How to ensure Apple Mobile Device Service is running.

If your problems persist, please ensure that iTunes can find your iPod, iPad or iPhone. Occasionally, if the iPod or iOS device database gets corrupted for some reason, neither TouchCopy nor iTunes will be able to find your device. For further help with getting iTunes to find your device visit http://support.apple.com/kb/TS1538.

Once iTunes has found your iOS device, close down iTunes and try using TouchCopy again. If you continue to have problems with TouchCopy detecting your iPod, iPhone or iPad, submit a support ticket from here.

Publisher: Wide Angle Software
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Latest Comments

Neal Whitehead wrote...
2018-06-16
Hi I have an ipod touch 4 with iOD6.1.6 - the most up to date it will take and I have itunes 11.4.0.18. itunes 12 does not work well. Touch Copy does not recognise my ipod touch but the device is recognised in itunes. Please help so that your programme recognises my ipod.
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Wide Angle Software wrote...
2018-06-18
@Neal Whitehead Please see the response to your latest support ticket for further assistance.
Ruth Lugo wrote...
2018-06-05
the Touchcopy does not find my iPhone.
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Wide Angle Software wrote...
2018-06-07
@Ruth Lugo Please open a support ticket on our online helpdesk detailing which version of TouchCopy and iOS you are using. This will better enable us to assist with any issues TouchCopy may be experiencing.
daniel wrote...
2018-05-04
hey guys just purchased the latest version of touchcopy and I have the latest version of iTunes and its not detecting my iPhone even after I have trusted this computer

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Wide Angle Software wrote...
2018-05-04
@daniel Please see the response to your latest support ticket as this includes some steps to follow to help us to troubleshoot this issue.
David wrote...
2018-04-28
I have followed all instructions and when I connect my ipod, your software sees it as a disc that needs formatting.

please help
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Wide Angle Software wrote...
2018-04-30
@David If Windows is displaying that the iPod must be formatted, please confirm as to whether your iPod was initially setup on a Mac. If so and you are using an iPod Classic or iPod Nano, Windows will be unable to interact with the device unless it is reformatted. Formatting the device will erase all data from the device.
billy wrote...
2018-04-27
broke the screen on my phone. So i cannot hit "trust". Is there a way to get around this?
Jason wrote...
2018-03-30
I downloaded my iPod to my computer. It said it transferred ALL the files, but when I tried to import them to iTunes it only had some of them. How do I get ALL of my files into iTunes? Where did they go?
sherri salvaggio wrote...
2018-03-27
trying to put the contents of my phone onto the laptop, never have done this and having no luck
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Wide Angle Software wrote...
2018-03-28
@sherri salvaggio Please open a support ticket on our online helpdesk detailing which version of TouchCopy and iOS you are using. This will better enable us to assist with any issues TouchCopy may be experiencing.
Sue Brown wrote...
2018-03-10
have a second iPod I want to install my iTunes library into. The TouchCopy will not detect the second iPod. I have followed all the instructions above and no luck
Jackie D Spearman wrote...
2018-02-14
I just downloaded the touchcopy.I need to know how to download and print some of my text messages
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Wide Angle Software wrote...
2018-02-14
@Jackie D Spearman Please see our TouchCopy User Manual for instructions and guidance on how to print and download your messages.
Roberto wrote...
2018-01-07
TouchCopy is not detecting my Samsung I Phone Android 5.0.01 I have tried all the suggested options at no avail, need to solve this issue ASP or I will cancel my order
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Wide Angle Software wrote...
2018-01-08
@Roberto TouchCopy is only compatible with Apple iPod, iPhone and iPad devices. It is not compatible with Android devices. If you have already purchased TouchCopy, please open a support ticket on our online helpdesk. Please be sure to include the email address used at purchase as this will then enable us to issue you with a refund for your purchase.
copiron wrote...
2018-01-02
I am trying to transfer my music from an iPhone 3GS to iTunes. It connects and says it is copying but when I disconnect the device the folder in tunes library is empty.
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Wide Angle Software wrote...
2018-01-02
@Bill I am sorry to hear this. Please view the latest response to your latest support ticket for further assistance.
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Wide Angle Software wrote...
2018-01-02
@G√ľnther Findeis TouchCopy 12 can be downloaded using the links provided at the bottom of the TouchCopy Download Page.