TouchCopy - TouchCopy does not detect my iPhone, iPod or iPad

Wide Angle Software Customer Support


TouchCopy does not detect my iPhone, iPod Touch or iPad.

4 (8 Votes)4 (8 Votes)4 (8 Votes)4 (8 Votes)4 (8 Votes) Average: 4 (8 Votes).


If TouchCopy is unable to detect your iPhone, iPod Touch or iPad, follow these steps...

  1. Ensure that you are running the latest version of TouchCopy and iTunes.
  2. Disconnect and reconnect your device while TouchCopy is running.
  3. Unlock your lock screen before connecting your device and ensure that it is unlocked while TouchCopy attempts to detect your device.
  4. Ensure that you have tapped to "Trust" your computer on your device if prompted.
  5. Ensure the Apple Mobile Device service is running and that iTunes can detect the device.

Detailed Steps

Please make sure that you're using the latest version of TouchCopy.
You can download the latest TouchCopy version here.

iTunes is required for TouchCopy to detect your iPhone, iPod Touch or iPad.
You can download iTunes from here.

Please try disconnecting and then connecting your device with TouchCopy running. If this does not work, restart TouchCopy with your iTouch, iPhone or iPad still connected.



If your device has a passcode on the lock screen, disconnect your device from your computer, enter the passcode and then re-connect your device to the computer.



For devices using iOS7 or higher, tap Trust on your device to trust your computer. If you choose not to trust the connected computer, you can charge your device, but the connected computer won't be able to access any content on your device.

If you are using Microsoft Windows - ensure you have the required services running by following these instructions: How to ensure Apple Mobile Device Service is running.

If your problems persist, please ensure that iTunes can find your iPod, iPad or iPhone. Occasionally, if the iPod or iOS device database gets corrupted for some reason, neither TouchCopy nor iTunes will be able to find your device. For further help with getting iTunes to find your device visit

Once iTunes has found your iOS device, close down iTunes and try using TouchCopy again. If you continue to have problems with TouchCopy detecting your iPod, iPhone or iPad, submit a support ticket from here.

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Latest Comments

Kirk wrote...
Touchcopy 16.06 will not find my iphone. I have a new computer with windows 10 and the latest version of iTunes. iTunes can communicate with my iPhone but Touchcopy does not find my iphone when plugged in. I followed all the directions for when Touchcopy does not detect my iPhone.
Wide Angle Software wrote...
@Kirk Please open a support ticket on our online helpdesk and one of our technical team will be able to help resolve this issue.
Michelle wrote...
I am having great difficulty with Touch copy, it is just me mobile numbers for text messages rather than having the contact name
Wide Angle Software wrote...
@Michelle Please ensure that you are running TouchCopy 16.05 as this update includes a fix for an issue whereby contacts numbers were displayed instead of the contacts names. If the issue continues to occur with this version, please open a support ticket on our online helpdesk; detailing the format of one of the affected numbers.
Steve wrote...
i also have the latest versions of itunes and touchcopy. itunes detects my ipad but touchcopy can not find it. i get a ITMDWrapper.dll could not find response. Then the software crashes.
Wide Angle Software wrote...
@Steve Please see the response to your support ticket for further assistance with this issue.
Wide Angle Software wrote...
@Gary Lierly Please confirm which version of TouchCopy you are using. TouchCopy 12 is not compatible with devices running iOS 10 and as such will be unable to read data such as messages, notes and contacts. TouchCopy 16 however will be able to read this data.
Gary Lierly wrote...
When I open touch copy and go to messages I returns the message "Your iPhone 6S does not contain any messages. I was getting this message on an old laptop that I am in the process of taking out of service and also with a new laptop running Win10


Gary Lierly
Skiba wrote...
Tyson wrote...
i have the latest versions of itunes and touchcopy. itunes detects my ipod but touchcopy can not find it. i get a ITMDWrapper.dll could not find response.
Wide Angle Software wrote...
@Tyson If you are using Windows 7, please ensure that you have Service Pack 1 installed as not having this update installed can cause this issue to occur.
Trista wrote...
Touch copy is not detecting my text messages. It recognizes my phone but says no text messages can be displayed. Please help
Wide Angle Software wrote...
@Trista Please see the response to your latest support ticket as this contains instructions that should resolve this issue for you.
benson wrote...
can noy correct to my devic
Wide Angle Software wrote...
@benson Please see the responses to your support tickets.
Angela Pitts wrote...
My computer has upgraded to windows 10 and now it will not detect my iphone6. I have downloaded the newest version of touchcopy of 64bit. How do I get this to reconnect
Wide Angle Software wrote...
@Angela Pitts It iTunes able to detect your iPhone after the upgrade? If not, you may need to re-install iTunes. TouchCopy will be unable to detect your device if iTunes is unable to.
Dolores wrote...
touch copy cannot detect my iPhone I am using windows 10 and have downloaded the latest versions of both Touch Copy and uTunes
Wide Angle Software wrote...
@Dolores Please confirm as to whether iTunes is able to successfully detect your device. Please also ensure that you are running the correct version of TouchCopy (32- or 64-bit) that matches your installed version of iTunes.
Wide Angle Software wrote...
@dsesolinc The lifetime license gives you unrestricted access to your purchased version and entitles you to receive any future updates to that version at no additional cost. TouchCopy 16 however is an upgrade rather than an update and as such a TouchCopy 16 activation code is required.