TouchCopy does not detect my iPhone, iPod or iPad

Wide Angle Software Customer Support

   

TouchCopy does not detect my iPhone, iPod Touch or iPad.

4 (8 Votes)4 (8 Votes)4 (8 Votes)4 (8 Votes)4 (8 Votes) Average: 4 (8 Votes).

Summary

If TouchCopy is unable to detect your iPhone, iPod Touch or iPad, follow these steps...

  1. Ensure that you are running the latest version of TouchCopy and iTunes.
  2. Disconnect and reconnect your device while TouchCopy is running.
  3. Unlock your lock screen before connecting your device and ensure that it is unlocked while TouchCopy attempts to detect your device.
  4. Ensure that you have tapped to "Trust" your computer on your device if prompted.
  5. Ensure the Apple Mobile Device service is running and that iTunes can detect the device.
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Detailed Steps

Please make sure that you're using the latest version of TouchCopy.

iTunes is required for TouchCopy to detect your iPhone, iPod Touch or iPad.
You can download iTunes from here.

Please try disconnecting and then connecting your device with TouchCopy running. If this does not work, restart TouchCopy with your iTouch, iPhone or iPad still connected.

 

 

If your device has a passcode on the lock screen, disconnect your device from your computer, enter the passcode and then re-connect your device to the computer.

 

 

For devices using iOS7 or higher, tap Trust on your device to trust your computer. If you choose not to trust the connected computer, you can charge your device, but the connected computer won't be able to access any content on your device.

If you are using Microsoft Windows - ensure you have the required services running by following these instructions: How to ensure Apple Mobile Device Service is running.

If your problems persist, please ensure that iTunes can find your iPod, iPad or iPhone. Occasionally, if the iPod or iOS device database gets corrupted for some reason, neither TouchCopy nor iTunes will be able to find your device. For further help with getting iTunes to find your device visit http://support.apple.com/kb/TS1538.

Once iTunes has found your iOS device, close down iTunes and try using TouchCopy again. If you continue to have problems with TouchCopy detecting your iPod, iPhone or iPad, submit a support ticket from here.

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Latest Comments

Alun Elliott-Clark wrote...
2017-01-19
With my Touchcopy 12 open on my PC, I have connected my new IPhone 5S to print up some of my messages but receive the following message on screen:

Your iPhone 5S does not contain any messages.

However there are hundreds on my phone, please let me know how to correct this error
Wide Angle Software wrote...
2017-01-20
@Alun Elliott-Clark Please note that TouchCopy 12 is not compatible with devices running iOS 10. Therefore it will be unable to read content such as messages from devices running iOS 10. If you are running iOS 9 or lower, please try creating a new backup of your device in iTunes as this will usually resolve the issue.
Richard Gross wrote...
2016-12-27
I only want to transfer photos from my Iphone 6s and not music. How do I accomplish this?
GM Pillai wrote...
2016-12-18
I lost my memebership number. I do not know if I have to pay further, Please mail me. I could not get my laptop to connect to my iphone 5s, I had connected with this phone before
Wide Angle Software wrote...
2016-12-20
@GM Pillai Please use our free activation code lookup service to recover any purchased activation codes.
Vincent wrote...
2016-12-15
Touchcopy cannot detect my phone. Running latest version of itunes and mobiles service is running. Running Win10 pro
Wide Angle Software wrote...
2016-12-16
@Vincent Please ensure that iTunes is able to detect your device as TouchCopy will be unable to detect your device if iTunes is not able to. If this is the case, you may need to reinstall iTunes to ensure that the required files have been installed.
Kirk wrote...
2016-11-18
Touchcopy 16.06 will not find my iphone. I have a new computer with windows 10 and the latest version of iTunes. iTunes can communicate with my iPhone but Touchcopy does not find my iphone when plugged in. I followed all the directions for when Touchcopy does not detect my iPhone.
Wide Angle Software wrote...
2016-11-21
@Kirk Please open a support ticket on our online helpdesk and one of our technical team will be able to help resolve this issue.
Michelle wrote...
2016-11-15
I am having great difficulty with Touch copy, it is just me mobile numbers for text messages rather than having the contact name
Wide Angle Software wrote...
2016-11-16
@Michelle Please ensure that you are running TouchCopy 16.05 as this update includes a fix for an issue whereby contacts numbers were displayed instead of the contacts names. If the issue continues to occur with this version, please open a support ticket on our online helpdesk; detailing the format of one of the affected numbers.
Steve wrote...
2016-11-13
i also have the latest versions of itunes and touchcopy. itunes detects my ipad but touchcopy can not find it. i get a ITMDWrapper.dll could not find response. Then the software crashes.
Wide Angle Software wrote...
2016-11-14
@Steve Please see the response to your support ticket for further assistance with this issue.
Wide Angle Software wrote...
2016-11-14
@Gary Lierly Please confirm which version of TouchCopy you are using. TouchCopy 12 is not compatible with devices running iOS 10 and as such will be unable to read data such as messages, notes and contacts. TouchCopy 16 however will be able to read this data.
Gary Lierly wrote...
2016-11-11
When I open touch copy and go to messages I returns the message "Your iPhone 6S does not contain any messages. I was getting this message on an old laptop that I am in the process of taking out of service and also with a new laptop running Win10

Thank

Gary Lierly
Skiba wrote...
2016-11-08
Ok
Tyson wrote...
2016-11-04
i have the latest versions of itunes and touchcopy. itunes detects my ipod but touchcopy can not find it. i get a ITMDWrapper.dll could not find response.
Wide Angle Software wrote...
2016-11-07
@Tyson If you are using Windows 7, please ensure that you have Service Pack 1 installed as not having this update installed can cause this issue to occur.
Trista wrote...
2016-11-02
Touch copy is not detecting my text messages. It recognizes my phone but says no text messages can be displayed. Please help
Wide Angle Software wrote...
2016-11-03
@Trista Please see the response to your latest support ticket as this contains instructions that should resolve this issue for you.