TouchCopy does not detect my iPhone, iPod or iPad

Wide Angle Software Customer Support

   

TouchCopy does not detect my iPhone, iPod Touch or iPad.

3.93 (15 Votes)3.93 (15 Votes)3.93 (15 Votes)3.93 (15 Votes)3.93 (15 Votes) Average: 3.93 (15 Votes).

Summary

If TouchCopy is unable to detect your iPhone, iPod Touch or iPad, follow these steps...

  1. Ensure that you are running the latest version of TouchCopy and iTunes.
  2. Disconnect and reconnect your device while TouchCopy is running.
  3. Unlock your lock screen before connecting your device and ensure that it is unlocked while TouchCopy attempts to detect your device.
  4. Ensure that you have tapped to "Trust" your computer on your device if prompted.
  5. Ensure the Apple Mobile Device service is running and that iTunes can detect the device.
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Pre-requisite Software (PC Only)

As well as iTunes, TouchCopy requires 'Visual C++ Redistributable for Visual Studio 2015' available from Microsoft. Download and install this package from Microsoft of you do not have it already...

Visual C++ Redistributable for Visual Studio 2015

Once installed - run TouchCopy again.

Detailed Steps

Please make sure that you're using the latest version of TouchCopy.

iTunes is required for TouchCopy to detect your iPhone, iPod Touch or iPad.
You can download iTunes from here.

Please try disconnecting and then connecting your device with TouchCopy running. If this does not work, restart TouchCopy with your iTouch, iPhone or iPad still connected.

iOS Lock screen

 

 

If your device has a passcode on the lock screen, disconnect your device from your computer, enter the passcode and then re-connect your device to the computer.

 

 

For devices using iOS7 or higher, tap Trust on your device to trust your computer. If you choose not to trust the connected computer, you can charge your device, but the connected computer won't be able to access any content on your device.

If you are using Microsoft Windows - ensure you have the required services running by following these instructions: How to ensure Apple Mobile Device Service is running.

If your problems persist, please ensure that iTunes can find your iPod, iPad or iPhone. Occasionally, if the iPod or iOS device database gets corrupted for some reason, neither TouchCopy nor iTunes will be able to find your device. For further help with getting iTunes to find your device visit http://support.apple.com/kb/TS1538.

Once iTunes has found your iOS device, close down iTunes and try using TouchCopy again. If you continue to have problems with TouchCopy detecting your iPod, iPhone or iPad, submit a support ticket from here.

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Latest Comments

marc mikhail wrote...
2017-10-03
It cannot find any messages on my iphone 7 plus with the most up to date ios. phone is NOT jailbroken or anything like that. i am using the most recent copy of your software on my mac.
it works with the iphone 6 but not the 7 plus. i see similar problems with others on this phone have you guys figured it out yet?
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Wide Angle Software wrote...
2017-10-04
@marc mikhail Please view the response to your support ticket for additional assistance with this issue.
Melvyn J Muff wrote...
2017-09-28
Just upgraded to Touch Copy 16,I have tried to get Touch Copy 16 detect my i-pod,it will not find,or connect to my i-pod,I have tried all your fixes,no joy!
My copy of Touch Copy 12 works perfectly well,could I have a refund if possible,I will stick with my copy of Touch Copy 12,which is OK.Thank You.
Corinne Driver wrote...
2017-09-20
May I use a Google Pixel phone to download text messages?
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Wide Angle Software wrote...
2017-09-21
@Corinne Driver TouchCopy only connects to Apple iPod, iPhone and iPad devices. Unfortunately, Android devices such as the Google Pixel are not supported.
John Ferry wrote...
2017-09-04
Thanks for replying but I am still not able to accomplish anything with your program ?
I did ask if you have a live toll free support team or live chat, please reply.

meantime when I do as you advise a screen opens on my computer that shows all my programs and files for the whole computer.

i have no idea what to do next
Please simple, plainly written instructions n how to achieve the objective of getting my library from my I pod classic back into I Tune on my computer.
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Wide Angle Software wrote...
2017-09-05
@John Ferry Please open a support ticket on our online helpdesk as this will better enable us to provide assistance with this issue. Please be sure to include which version of TouchCopy you are using and whether it is for PC or Mac.
John Ferry wrote...
2017-09-02
I am lost ! I want to transfer my music from my I pod to my I tunes in my computer. My collection in my I pod is ok while Apple has totally messed up my I tunes Library. When I attempt to use touchcopy it tells ,e to plug ,y ipod into my computer, than itunes proceeded to synch my i pod which will result in them corrupting my Ipod .
Do I set up a new I tunes account ?
I cant get past page 1 on using your service, please help
do you have a toll free help line ?
jambz wrote...
2017-08-31
disable my iphone
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Wide Angle Software wrote...
2017-09-01
@jambz Please open a support ticket on our online helpdesk and one of our technical team will be able to assist further. Please be sure to provide as much additional information as possible so that we can provide the most appropriate assistance.
Michelle wrote...
2017-08-28
Using an iPhone 7. Software is unable to recognize my texts which is the very reason I purchased. :o/
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Wide Angle Software wrote...
2017-08-29
@Michelle Please open a support ticket on our online helpdesk and one of our technical team will be able to better assist in resolving this issue.
MICHELE wrote...
2017-08-25
I WANT TO UPLOAD MY PICTURES FROM MY IPHONE TO MY PC
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Wide Angle Software wrote...
2017-08-29
@MICHELE If TouchCopy is failing to detect your device, please check if iTunes is able to detect it also. If not, you may need to reinstall iTunes. If iTunes does detect your device, please open a support ticket on our online helpdesk and one of our support team will be able to assist further.
Sarah wrote...
2017-07-26
It is unable to find and text messages on my device? But it is working for the other parts...
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Wide Angle Software wrote...
2017-07-27
@Sarah I am sorry to hear this. Please open a ticket on our online helpdesk detailing which version of TouchCopy you are using as well as the version of iOS you have on your iOS device. This will better enable us to provide assistance with this issue.
Jorge wrote...
2017-07-13
its not recognizing my 120gig ipod I installed the software changed pc went to iTunes ect.. I need support NOW!
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Wide Angle Software wrote...
2017-07-14
@Jorge Please open a support ticket on our online helpdesk as this will better enable us to provide personal support for this issue.
Etta wrote...
2017-06-30
Further info.
Just did the log and uploaded it. Problems listed seem to be:
(W) iTunes Registry key not found.
(W) iTunesMobileDevice Key not found in registry.
and
(E) Failed to load libraries.
(E) Unable to start iOS Wrapper Device Detection.
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Wide Angle Software wrote...
2017-07-03
@Etta This issue usually occurs when the required iTunes service is not correctly installed. We usually recommend re-installing iTunes as this will ensure that the required services and files have been correctly installed.