TouchCopy does not detect my iPhone, iPod or iPad

Wide Angle Software Customer Support

   

TouchCopy does not detect my iPhone, iPod Touch or iPad.

4.13 (23 Votes)4.13 (23 Votes)4.13 (23 Votes)4.13 (23 Votes)4.13 (23 Votes) Average: 4.13 (23 Votes).

Last Updated :  | 

Summary

If TouchCopy is unable to detect your iPhone, iPod Touch or iPad, follow these steps...

  1. Ensure that you are running the latest version of TouchCopy and iTunes.
  2. Disconnect and reconnect your device while TouchCopy is running.
  3. Unlock your lock screen before connecting your device and ensure that it is unlocked while TouchCopy attempts to detect your device.
  4. Ensure that you have tapped to "Trust" your computer on your device if prompted.
  5. Ensure the Apple Mobile Device service is running and that iTunes can detect the device.
Download TouchCopy Now

Pre-requisite Software (PC Only)

As well as iTunes, TouchCopy requires 'Visual C++ Redistributable for Visual Studio 2015' available from Microsoft. Download and install this package from Microsoft of you do not have it already...

Visual C++ Redistributable for Visual Studio 2015

Once installed - run TouchCopy again.

Detailed Steps

Please make sure that you're using the latest version of TouchCopy.

iTunes is required for TouchCopy to detect your iPhone, iPod Touch or iPad.
You can download iTunes from here.

Please try disconnecting and then connecting your device with TouchCopy running. If this does not work, restart TouchCopy with your iTouch, iPhone or iPad still connected.

iOS Lock screen

 

 

If your device has a passcode on the lock screen, disconnect your device from your computer, enter the passcode and then re-connect your device to the computer.

 

 

For devices using iOS7 or higher, tap Trust on your device to trust your computer. If you choose not to trust the connected computer, you can charge your device, but the connected computer won't be able to access any content on your device.

If you are using Microsoft Windows - ensure you have the required services running by following these instructions: How to ensure Apple Mobile Device Service is running.

If your problems persist, please ensure that iTunes can find your iPod, iPad or iPhone. Occasionally, if the iPod or iOS device database gets corrupted for some reason, neither TouchCopy nor iTunes will be able to find your device. For further help with getting iTunes to find your device visit http://support.apple.com/kb/TS1538.

Once iTunes has found your iOS device, close down iTunes and try using TouchCopy again. If you continue to have problems with TouchCopy detecting your iPod, iPhone or iPad, submit a support ticket from here.

Publisher: Wide Angle Software
As a security check, please complete the reCAPTCHA below:
*Your email address will not be displayed or shared. Please do not include personal information or purchase information such as your activation code or the email address used to purchase. For added security, comments may need to be validated by our support team before they are displayed.

Latest Comments

Brian Hamiton wrote...
2018-08-02
I have latest version of touchcopy, latest version of iTunes, iTunes recognizes my phone, my computer says the c++ sister software is installed, touchcopy does not recognize my phone with a cable!
Wide Angle Software logo
Wide Angle Software wrote...
2018-08-03
@Brian Hamiton Please see the response to your latest support ticket.
John R. McClure Jr. wrote...
2018-07-22
Touch copy is not able to find my ipod
Wide Angle Software logo
Wide Angle Software wrote...
2018-07-23
@John R. McClure Jr. Please open a support ticket on our online helpdesk where one of our technical team will be able to assist further.
Michael wrote...
2018-07-13
Hi, I just bought & downloaded Touchcopy. It won't connect with anything. I downloaded the Vicual C++ Redistributable for Visual Studio as well. It still doesn't work. Please help! ITunes is a new download as well.

Thanks, Michael
Wide Angle Software logo
Wide Angle Software wrote...
2018-07-16
@Michael Please open a support ticket on our online helpdesk detailing which kind of device you are using as well as whether iTunes is able to successfully detect your device. We will then be able to assist further and resolve the issue.
evelin wrote...
2018-07-04
how can I access my text messages from my iPhone?
Wide Angle Software logo
Wide Angle Software wrote...
2018-07-06
@evelin Please see this page of our TouchCopy User Manual for detailed steps on how to access text messages on your iPhone using TouchCopy.
DArcy Tomlinson wrote...
2018-07-01
Hi,

My name is D'Arcy and I am a new user of TouchCopy. I just installed it today and installed iTunes last week, so am sure the version is the latest.

When starting TouchCopy, I get the error message that "TouchCopy could not communicate with my iTunes installation TouchPad will not detect iPhone, iPod Touch or iPad, without the correct version of iTunes being installed'.


I've tried connected my iPhone to the laptop and make sure the iPhone is not 'locked' but it still will not connect or move past that first screen.

Any suggestions are much appreciated!


Thank you -
D'Arcy
Catherine Peddicord wrote...
2018-06-24
Have used touchcopy for years. Earlier this year I purchased a new computer

I have repeatedly tried to backup my phone and/or tablet. The wheel has been going around for at least a hour, and still not connecting. Plugging and unplugging my phone and still not connecting.

I can backup my photos from my phone and tablet to the computer. So I know the devices are not being blocked from the computer.

itunes does not have an update & i have redownloaded touchcopy16. Restarted the computer after redownloading touchcopy16. Have shut down my phone and still will not connect.

My settings for touchcopy and itunes are the same on the new desktop as they are on my old laptop. Thought maybe it was my settings. The iphone6 plus and ipad air2 are not new.

Really want to get this working on my desktop before my laptop dies on me.

Do you have any suggestions?

Thank you,
Cathy
Wide Angle Software logo
Wide Angle Software wrote...
2018-06-25
@Catherine Peddicord Please view the response to your latest support ticket for further assistance with this issue.
Neal Whitehead wrote...
2018-06-16
Hi I have an ipod touch 4 with iOD6.1.6 - the most up to date it will take and I have itunes 11.4.0.18. itunes 12 does not work well. Touch Copy does not recognise my ipod touch but the device is recognised in itunes. Please help so that your programme recognises my ipod.
Wide Angle Software logo
Wide Angle Software wrote...
2018-06-18
@Neal Whitehead Please see the response to your latest support ticket for further assistance.
Ruth Lugo wrote...
2018-06-05
the Touchcopy does not find my iPhone.
Wide Angle Software logo
Wide Angle Software wrote...
2018-06-07
@Ruth Lugo Please open a support ticket on our online helpdesk detailing which version of TouchCopy and iOS you are using. This will better enable us to assist with any issues TouchCopy may be experiencing.
daniel wrote...
2018-05-04
hey guys just purchased the latest version of touchcopy and I have the latest version of iTunes and its not detecting my iPhone even after I have trusted this computer

Wide Angle Software logo
Wide Angle Software wrote...
2018-05-04
@daniel Please see the response to your latest support ticket as this includes some steps to follow to help us to troubleshoot this issue.
David wrote...
2018-04-28
I have followed all instructions and when I connect my ipod, your software sees it as a disc that needs formatting.

please help
Wide Angle Software logo
Wide Angle Software wrote...
2018-04-30
@David If Windows is displaying that the iPod must be formatted, please confirm as to whether your iPod was initially setup on a Mac. If so and you are using an iPod Classic or iPod Nano, Windows will be unable to interact with the device unless it is reformatted. Formatting the device will erase all data from the device.
billy wrote...
2018-04-27
broke the screen on my phone. So i cannot hit "trust". Is there a way to get around this?