TouchCopy does not detect my iPhone, iPod or iPad

Wide Angle Software Customer Support

   

TouchCopy does not detect my iPhone, iPod Touch or iPad.

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Summary

If TouchCopy is unable to detect your iPhone, iPod Touch or iPad, follow these steps...

  1. Ensure that you are running the latest version of TouchCopy and iTunes.
  2. Disconnect and reconnect your device while TouchCopy is running.
  3. Unlock your lock screen before connecting your device and ensure that it is unlocked while TouchCopy attempts to detect your device.
  4. Ensure that you have tapped to "Trust" your computer on your device if prompted.
  5. Ensure the Apple Mobile Device service is running and that iTunes can detect the device.
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Pre-requisite Software (PC Only)

As well as iTunes, TouchCopy requires 'Visual C++ Redistributable for Visual Studio 2015' available from Microsoft. Download and install this package from Microsoft of you do not have it already...

Visual C++ Redistributable for Visual Studio 2015

Once installed - run TouchCopy again.

Detailed Steps

Please make sure that you're using the latest version of TouchCopy.

iTunes is required for TouchCopy to detect your iPhone, iPod Touch or iPad.
You can download iTunes from here.

Please try disconnecting and then connecting your device with TouchCopy running. If this does not work, restart TouchCopy with your iTouch, iPhone or iPad still connected.

iOS Lock screen

 

 

If your device has a passcode on the lock screen, disconnect your device from your computer, enter the passcode and then re-connect your device to the computer.

 

 

For devices using iOS7 or higher, tap Trust on your device to trust your computer. If you choose not to trust the connected computer, you can charge your device, but the connected computer won't be able to access any content on your device.

If you are using Microsoft Windows - ensure you have the required services running by following these instructions: How to ensure Apple Mobile Device Service is running.

If your problems persist, please ensure that iTunes can find your iPod, iPad or iPhone. Occasionally, if the iPod or iOS device database gets corrupted for some reason, neither TouchCopy nor iTunes will be able to find your device. For further help with getting iTunes to find your device visit http://support.apple.com/kb/TS1538.

Once iTunes has found your iOS device, close down iTunes and try using TouchCopy again. If you continue to have problems with TouchCopy detecting your iPod, iPhone or iPad, submit a support ticket from here.

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Latest Comments

Charles Snell wrote...
2017-12-10
The software finds my phone and can see pictures but can't find the messages or phone logs I want to copy. I have the phone opened to the messages and have the newest updated software on my iPhone, iTunes and your software. Please advise me on how to print out my text messages, I need them for court and its why I bought this software.

Thank You
Charles Snell
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Wide Angle Software wrote...
2017-12-11
@Charles Snell Please try creating a new local backup of your device within iTunes and then relaunching TouchCopy once the backup has completed. Does TouchCopy then display your message and call log content?
blaine wrote...
2017-12-10
your program was hooked up to my wife's phone yesterday and in the process my new computer shut down for an update. now the program wont connect to my phone or my wife's Phone. what to do?
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Wide Angle Software wrote...
2017-12-11
@blaine Please open a support ticket on our online helpdesk. Please be sure to confirm as to whether iTunes is able to successfully detect your device since the update also.
Michael Daniell wrote...
2017-11-30
iPod 5 won't connect. Keep getting the Windows message stating the drive must be formatted.
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Wide Angle Software wrote...
2017-12-01
@Michael Daniell Please view the response to your latest support ticket for further information about this message. As mentioned in the support article linked here, TouchCopy for PC will not be able to read a Mac formatted iPod Classic device. I am sorry for any inconvenience that this may cause.
Gene Ouellette wrote...
2017-11-29
I am having trouble using it, want to download 2 text messagae contacts complete text history...
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Wide Angle Software wrote...
2017-12-01
@Gene Ouellette Please open a support ticket on our online helpdesk providing additional information about the issue experienced. One of our technical team will the be able to assist in resolving the issue and downloading the required conversations.
Jamie Kirkham wrote...
2017-11-15
Hello, I am trying to get the pictures off of my old Ipod touch, the ipod will not turn on and wont connect or charge when plugged in. How do I get my pictures off my ipod?? Please help! it has my daughters newborn pictures on it!
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Wide Angle Software wrote...
2017-11-17
@Jamie Kirkham I am sorry to hear this. Unfortunately, TouchCopy will be unable to connect to the device if it will not power on or if your computer is unable to detect the device. If you have an iTunes backup of your device on your computer that was made when the pictures were on your device, our other software iBackup Extractor will be able to extract your photos from your backup.
Kim wrote...
2017-11-15
Have downloaded and purchased TouchCopy16. However after connecting my i-pod 5th gen it does not read any music..?
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Wide Angle Software wrote...
2017-11-17
@Kim Please view the response to your support ticket for further assistance with resolving this issue.
marc mikhail wrote...
2017-10-03
It cannot find any messages on my iphone 7 plus with the most up to date ios. phone is NOT jailbroken or anything like that. i am using the most recent copy of your software on my mac.
it works with the iphone 6 but not the 7 plus. i see similar problems with others on this phone have you guys figured it out yet?
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Wide Angle Software wrote...
2017-10-04
@marc mikhail Please view the response to your support ticket for additional assistance with this issue.
Melvyn J Muff wrote...
2017-09-28
Just upgraded to Touch Copy 16,I have tried to get Touch Copy 16 detect my i-pod,it will not find,or connect to my i-pod,I have tried all your fixes,no joy!
My copy of Touch Copy 12 works perfectly well,could I have a refund if possible,I will stick with my copy of Touch Copy 12,which is OK.Thank You.
Corinne Driver wrote...
2017-09-20
May I use a Google Pixel phone to download text messages?
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Wide Angle Software wrote...
2017-09-21
@Corinne Driver TouchCopy only connects to Apple iPod, iPhone and iPad devices. Unfortunately, Android devices such as the Google Pixel are not supported.
John Ferry wrote...
2017-09-04
Thanks for replying but I am still not able to accomplish anything with your program ?
I did ask if you have a live toll free support team or live chat, please reply.

meantime when I do as you advise a screen opens on my computer that shows all my programs and files for the whole computer.

i have no idea what to do next
Please simple, plainly written instructions n how to achieve the objective of getting my library from my I pod classic back into I Tune on my computer.
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Wide Angle Software wrote...
2017-09-05
@John Ferry Please open a support ticket on our online helpdesk as this will better enable us to provide assistance with this issue. Please be sure to include which version of TouchCopy you are using and whether it is for PC or Mac.
John Ferry wrote...
2017-09-02
I am lost ! I want to transfer my music from my I pod to my I tunes in my computer. My collection in my I pod is ok while Apple has totally messed up my I tunes Library. When I attempt to use touchcopy it tells ,e to plug ,y ipod into my computer, than itunes proceeded to synch my i pod which will result in them corrupting my Ipod .
Do I set up a new I tunes account ?
I cant get past page 1 on using your service, please help
do you have a toll free help line ?