Wide Angle Software Customer Support


How to ensure Apple Mobile Device Service is running.

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To ensure the Apple Mobile Device Service is running, follow these steps...

  1. Press the "Windows" button and type "Services".
  2. Select "Services" from the search results.
  3. Find "Apple Mobile Device" in the list of displayed services.
  4. If it does not say "Started" or "Running" next to it, right click the service and select "Start".

More detailed steps follow:

You can download the free demo of TouchCopy below, allowing you to transfer up to 100 tracks, FREE!

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Detailed Steps

TouchCopy allows users to copy Music, Photos, Contacts, Messages and loads more from iPod, iPhone and iPad to your computer. So, it goes without saying that TouchCopy will need to detect your device.

Copy music, photos, messages and more from iPod, iPhone and iPad to computer or iTunes

If TouchCopy is unable to detect your iPod Touch or iPhone on your PC it may be because the required services are not currently running on your PC. This article describes how to check for and fix this problem.

Opening services in Windows

Press the windows button, and type "services" in the "Start Search" box. Click the "Services" item in the search results.

Opening services Windows XP

Open Control Panel->Administrative Tools->Services

Checking service status

Ensuring that Apple Mobile Device service is running

In the list of installed windows services that appear, look for "Apple Mobile Device". The status of this service should be "Started". If the status is something else, right click on on the services name and select "Start" from the pop-up menu.

If "Apple Mobile Device" does not appear on the list, you will need to re-install the latest version of iTunes from http://www.apple.com/itunes/

Restart TouchCopy and then connect your iPod, iPhone or iPad.

If you continue to have problems, please contact our support team via our online helpdesk.

Publisher: Wide Angle Software
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Latest Comments

Michael Fisher wrote...
I bought tc12 when I installed win7 to retrieve my i-tunes. Since then I have increased my music library, but when I sync my (old) i-pod it will not transfer the new music to the i-pod. It worked great to transfer from i-pod to i-tunes. Is the problem with i-tunes or tc16 which I bought a few months or so back. One of the troubleshooters said i-tunes helper is not running. I am not a computer wiz. I am 67 years old, so I learn slowly. Would you help an old fart?
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Wide Angle Software wrote...
@Michael Fisher Please select your device within iTunes so that the device summary screen is displayed. On this screen, please the select the Music setting that is displayed in the list on the left. On here, ensure that all of your music is set to sync. Once done, perform a sync and all of your music in iTunes will copy over to your iPod.

Please ensure that there is no music on your iPod that is not in iTunes as this will be lost during the sync. If there is, please firstly copy it into iTunes by using TouchCopy before performing the sync.
Ian Hough wrote...
I have a Lenovo ideapad 110, about 6 month's old and appears to be working fine.
However I cannot connect to my Ipad. I purchased your latest V16 Touchcopy which I should have done the 1/2 price up-grade deal but stuffed up and payed full price, and then re-installed itunes. Also followed your tips on unplugging and re-plug in etc, but to no eval. The only thing I have not been able to check is this "services" section which I have not bee able to find and make sense of.
Can you please assist.

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Wide Angle Software wrote...
@Ian Hough When you launch TouchCopy, please hold down the CTRL key on your keyboard. A log screen will appear. Please then connect your device and wait a few moments. If your device is not detected, please copy the contents of the log screen and paste it into a new ticket on our online helpdesk. One of our technical team will then be able to assist with this issue.
Daniel wrote...
Like everybody else I tried everything and my computer doesn't detect my iPhone
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Wide Angle Software wrote...
@Daniel If your computer does not detect your device, it may be beneficial to perform a clean install of iTunes. This will help to ensure that the correct device drivers have been installed.
Madaline Harrison wrote...
I previously purchased TouchCopy 12 and was quite happy with it. On attempting to use it recently, I got a message that I had to get the new version. Multiple attempts to install it have been complicated because I keep getting a Windows message that the stand alone installer is looking for updates. I uninstalled the old version and used the task manager to close the Windows installer window on the next attempt, but then got a message "warning 4154: Win7x64 prerequisite was not correctly installed." if I continue, I am able to get it to install but every time I try to connect my phone and use it, I get a message that Touch Copy can not detect my iPad and I need correct version of iTunes even though iTunes indicates I have the latest version on the computer and I have uploaded the latest version for my phone. .

I installed it again from the downloaded icon where I got a repair option which I checked and which completed. I have checked that my apple mobile device is running but am stuck right back where I was at first. At this point, I would like either assistance or a refund- I have spent hours on this at this point,
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Wide Angle Software wrote...
@Madaline Harrison Please view the response to your support ticket for assistance with resolving this issue.
Wayne Watherston wrote...
Hi no matter what i do I am unable to get touch copy to work.

Can you advise what I can do please?
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Wide Angle Software wrote...
@Wayne Watherston Please open a support ticket on our online helpdesk and one of our technical team will be able to assist with any issues you may be experiencing.
Richard wrote...
I have recently purchased TouchCopy 16 and am running iTunes vn Touch Copy will not connect my iPod. I have followed all the instructions here and have checked that Windows is running the Apple Mobile Device Service. Windows is able to see the iPod in File Explorer.
Any advice?
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Wide Angle Software wrote...
@Richard Our records are showing that you have since been able to resolve this issue with our support team. I am happy to hear that you are now up and running with TouchCopy.
Brad Bodnar wrote...
My Apple Mobile Device Service shows my iphone as being running and automatic. TouchCopy is trying to find my Iphone but its not working. Apple Iphone is shown on the File Explorer too, but can only access some photos.
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Wide Angle Software wrote...
@Brad Bodnar Please submit a support ticket on our online helpdesk confirming as to whether iTunes is able to detect your device. Please be sure to also detail which version of TouchCopy, iTunes and Windows you are using.
kelly wrote...
Urgent - I really need a copy of my text messages for court! I have gone through all of the trouble shooting steps and touchcopy still cannot detect my iphone. URGENT!
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Wide Angle Software wrote...
@kelly Please ensure that you are running the latest version of TouchCopy and iTunes on your computer. Please also submit a support ticket on our online helpdesk detailing which version of iOS you are running on your device. One of our support team will then be able to provide technical support for this issue.
Jenn wrote...
I purchased TouchCopy12 but wants me to update to 16 but then tells me I need to activate or buy again. Stating my iPhone 6S does not contain any messages. What do I do? I need this and paid money to have this to work correctly. Do I have to purchase TouchCopy16 for this to work??
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Wide Angle Software wrote...
@Jenn TouchCopy 12 is not compatible with devices running iOS 10. Whilst TouchCopy 16 is compatible with devices running iOS 10, it is a paid upgrade. As such you may need to purchase a TouchCopy 16 activation code.

If you wish to upgrade, please open a support ticket on our online helpdesk detailing the email address used to purchase. One of our support team will then be able to go through the upgrade options available to you, including our 50% discount promotion.
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Wide Angle Software wrote...
@Julie Our records are displaying that your support (#65375) was responded to the same day that we received the ticket. If you did not receive an email notification, please login to our ticketing system to view this response. Please either respond to your latest ticket or open a new ticket if you are experiencing a different issue, and a member of our team will be happy to help to get you back up and running.
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Wide Angle Software wrote...
@Steve Harmer Please uninstall TouchCopy and install the latest version (16.05). This will ask to install some prerequisites if your computer does not already contain the required framework. Once installed, TouchCopy should no longer experience this issue.