How to ensure Apple Mobile Device Service is running.

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How to ensure Apple Mobile Device Service is running.

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Summary

To ensure the Apple Mobile Device Service is running, follow these steps, on a Windows PC...

  1. Press the "Windows" button and type "Services".
  2. Select "Services" from the search results.
  3. Find "Apple Mobile Device" in the list of displayed services.
  4. If it does not say "Started" or "Running" next to it, right click the service and select "Start".

Detailed Steps

TouchCopy allows you to transfer Music, Photos, Contacts, Messages and loads more from iPod, iPhone and iPad to your computer. For TouchCopy to detect your device on your computer, it will need Apple's Mobile Device Service running.

This article describes how to check if the required services are running on your PC and how to enable them.

Opening services in Windows

Press the windows button, and type "services" in the "Start Search" box. Click the "Services" item in the search results.

Checking service status

Ensuring that Apple Mobile Device service is running

In the list of installed windows services that appear, look for "Apple Mobile Device". The status of this service should be "Started". If the status is something else, right click on on the services name and select "Start" from the pop-up menu.

If "Apple Mobile Device" does not appear on the list, you will need to re-install the latest version of iTunes from http://www.apple.com/itunes/

Make sure you're using the latest version of TouchCopy, by going to Options -> Updates from within the software. Update your software if you need to and restart TouchCopy, by clicking the TouchCopy 16 icon on your desktop, then connect your iPod, iPhone or iPad.

Copy music, photos, messages and more from iPod, iPhone and iPad to computer or iTunes

If you continue to have problems, please contact our support team via our online helpdesk.

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Latest Comments

Craig wrote...
2018-04-30
I have a desktop running windows 10. I have iTunes for windows installed and can see music from my iTunes library EXCEPT for private music downloaded via my MacBook Pro to my iPod. I have an iPod classic formatted and using/used MacBook Pro. Apple Mobile Services is running. Touch Copy 16 trial/demo does not detect my device. How can I resolve the problem? Thank you.
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Wide Angle Software wrote...
2018-05-03
@Craig If your iPod Classic is Mac formatted, it will not be detected by Windows or TouchCopy on your Windows 10 computer. Unfortunately, Windows will only be able to read the device once it has been reformatted for Windows. This in turn would erase the data from the device.
margaret burke wrote...
2018-03-02
still not recognizing my device after downloading new version
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Wide Angle Software wrote...
2018-03-05
@margaret burke Please open a support ticket on our online helpdesk detailing which versions of TouchCopy, iTunes and iOS you are using. This will enable our support team to assist you further.
M. Shah wrote...
2018-02-22
My computer says touchcopy initiating data communications with iPhone, this may take a few minutes". it will load my music etc, but not messages. Please help. Tried many things. I tried my iPhone 7 and it worked on messages perfectly. Tried my iPhone 6 the same way and will only say the initiating data communications message. Tried for several hours. Please help. I noticed it does not give the same permission prompt in the software on iPhone 6 the way it does for iPhone 7.
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Wide Angle Software wrote...
2018-02-22
@M. Shah Please try creating a manual backup of your iPhone 6 in iTunes and then relaunching TouchCopy once the backup is complete. The initialising data communications stage should then proceed much quicker and your data should be displayed as expected.
Rob wrote...
2018-01-18
Hi, the system will not load my messages. it states: "touchcopy initiating data communications with iPhone, this may take a few minutes". it will load my music etc, but not messages. Please help
Iphone 6 Plus, macbook Air (all with latest software)
Touchcopy 16
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Wide Angle Software wrote...
2018-01-19
@Rob Please try creating a new local backup of your device within iTunes and then restarting TouchCopy. This will make the initiating data communications process proceed much quicker.
Geoff Whalley wrote...
2018-01-07
Touch Copy not responding, finds ipod, loads all music, shows all songs (28163),
select music in far left box, says 28163 items listed 0 selected, press copy to itunes & get spinning blue circle and touch copy not responding message, checked Apple Mobile Support is running. Bought this product a few years ago and it worked straight away, this wont work after a couple of hours trying.
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Wide Angle Software wrote...
2018-01-08
@Geoff Whalley Please open a support ticket on our online helpdesk detailing which model iPod you are using. Please also confirm as to whether this issue also occurs when performing a copy to PC rather than a copy to iTunes. One of our technical support team will then be able to assist further with this issue.
Tom Burke wrote...
2017-10-12
I am running Touch Copy 12.15 I have the latest version of iTunes, Visual C++ Redistributable for Visual Studio 2015 is installed and Apple Mobile Device Service is running. Touch Copy does not recognize my iPhone or iTouch.
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Wide Angle Software wrote...
2017-10-16
@Tom Burke TouchCopy 12.15 is an old version of TouchCopy. As such, it may experience compatibility issues with newer versions of iTunes and iOS device. You can download TouchCopy 12.90 at the bottom of the TouchCopy Download page.
Nancy wrote...
2017-08-28
Can not find Apple Mobile Device on my Microsoft surface. I have cord connecting my iPhone and my Surface
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Wide Angle Software wrote...
2017-08-29
@Nancy Please ensure that iTunes has been installed on your Surface. If iTunes is already installed, it may be beneficial to perform a clean install. This will ensure that the Apple Mobile Device service is installed and running on your Surface.
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Wide Angle Software wrote...
2017-08-02
@sally I am sorry to hear this. Please try closing TouchCopy and then creating a new backup of your device within iTunes. Once done, retry TouchCopy. The initializing data communications stage should now complete sooner.
sally wrote...
2017-08-01
I am having the same issue as morgan and Katie june 2017
Morgan wrote...
2017-06-04
I am having the exact same issue as Katie from 06/01/2017. I'm incredibly frustrated and either need a resolution or my money back. I didn't pay for a service for it to not work.
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Wide Angle Software wrote...
2017-06-05
@Morgan Please see the response to your latest support ticket for further assistance in resolving this issue.
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Wide Angle Software wrote...
2017-06-02
@Katie Please see the instructions on your latest support ticket as these will resolve this issue for you.
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Wide Angle Software wrote...
2017-06-02
@Peter Gano When using the Files section to add new files or folders to your iPhone, the files and folders will be added to currently selected folder. Please note that these can only be accessed using TouchCopy and cannot be accessed through the Windows file system.