How to ensure Apple Mobile Device Service is running.

Wide Angle Software Customer Support


How to ensure Apple Mobile Device Service is running.

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To ensure the Apple Mobile Device Service is running, follow these steps...

  1. Press the "Windows" button and type "Services".
  2. Select "Services" from the search results.
  3. Find "Apple Mobile Device" in the list of displayed services.
  4. If it does not say "Started" or "Running" next to it, right click the service and select "Start".

Detailed Steps

If TouchCopy is unable to detect your iPod Touch or iPhone on your PC it may be because the required services are not currently running on your PC. This article describes how to check for and fix this problem.

Opening services in Windows Vista or Windows 7

Press the windows button, and type "services" in the "Start Search" box. Click the "Services" item in the search results.

Opening services Windows XP

Open Control Panel->Administrative Tools->Services

Checking service status

In the list of installed windows services that appear, look for "Apple Mobile Device". The status of this service should be "Started". If the status is something else, right click on on the services name and select "Start" from the pop-up menu.

If "Apple Mobile Device" does not appear on the list, you will need to re-install the latest version of iTunes from

Restart TouchCopy and then connect your iPod, iPhone or iPad.

If you continue to have problems, please contact our support team via our online helpdesk.

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Latest Comments

Tammy Fisher wrote...
I have an Iphone 6s 10.0.2. I have been trying to back up my messages and have not been able to. I upgraded to Touchcopy16. I changed my password for encryption in ITunes but no matter what I do Touchcopy tells me that I am typing an incorrect password. I tried taking out the password and it still would not upload my messages. Any suggestions? I have checked and Apple Mobile Device is started.

Thank you.
Wide Angle Software wrote...
@Tammy Fisher We are currently investigating an issue whereby TouchCopy reports the password is incorrect for iOS 10 devices. We hope to make a fix available shortly.
Wide Angle Software wrote...
@William Alfred Please confirm that iTunes is able to detect your device. Unfortunately TouchCopy will be unable to detect your device if iTunes is not able to. Please be sure to open a support ticket on our online helpdesk and one of our technical support team will be able to assist further.
William Alfred wrote...
I recently purchased a copy of the TouchCopy for my laptop. After installing, I cannot get the copy to recognize my Ipod touch. I need to transfer music from the Ipod to the Laptop. Please I need some help.

charles mitchum wrote...
touch copy 12 unable to connect to iphone 6s. i have installed, uninstalled and reinstalled touchcopy 12. running windows 10. in services it says apple mobile device is running. i have activated my touchcopy. when i start touchcopy it searches but does not find the device. itunes version suggestions please
Wide Angle Software wrote...
@charles mitchum Please confirm that iTunes is able to detect your device. Please also confirm that you are running the 64-bit version of TouchCopy if running the 64-bit version of iTunes.
Stan Burrows wrote...
I just purchased a copy of TouchCopy 12 and it worked great for my iPod. It can't find my iPhone 5 however. I'm trying to transfer my Apple stuff to a new computer with Windows 10 and a new iTunes version. I still have my wife's iPhone and iPod to do.
Wide Angle Software wrote...
@Stan Burrows Please firstly ensure that you have tried all of the steps mentioned above. Does iTunes recognize your device? If not, TouchCopy will also be unable to locate your device.

Please open a support ticket on our online helpdesk if the issue continues persist so that one of our technical support team can assist you further. Please be sure to include which version of iOS your device is running and which version of iTunes you have installed.
Terry Herzik wrote...
I need to transfer text messages, SMS off of my iphones to an external hard drive. I cannot get Touchcopy to recognize either of my iphones. Apple mobile services is running. I have the latest version of iTunes etc. What's next?
Wide Angle Software wrote...
@Terry Herzik Please contact our Helpdesk for further assistance on this matter providing if it is not recognizing your iPhone on a whole or if it is just your text messages not being loaded.
Robert Droast wrote...
What I whant to do is take my playlist from my pc and reinstall it on my Iphone 6, but there seems to be now avenue for this.
Wide Angle Software wrote...
@Robert Droast To add files back to your iPhone you will need to sync the device in iTunes to add it. If you use manual syncing you will need to add the playlist to be included.
david murduck wrote...
touchCopy will not download photos from my iphone 5se. ok on opening rest of phone. worked on iphone 4.Have loaded latest version of touchCopy
Wide Angle Software wrote...
@david murduck Please make sure that your photos are stored on your device and not on your iCloud. It might also help to load the files into a different folder location. For example by making a New Folder on your Desktop. If the problem still persists please try coping the files from the "Files" or "File Manager" section of TouchCopy. If you then click on "DCIM" there will be multiple folders containing your photos. Please try copying them from here. If the problem persist please contact our Helpdesk.
michelle wrote...
I paid for this because i wonted to get my music off of my ipod nano,
the music is on my computer but still on my ipod and touchcopy is still reading my ipod when i unplug it,,please help
Wide Angle Software wrote...
@michelle TouchCopy does not remove any files from your device. It only copies files from your device. As a result the files will still be on your iPod nano. When you unplug your device TouchCopy should go back to looking for your device. If this is not the case please check you have the latest version of TouchCopy and iTunes installed.
Neil wrote...
Hi, I'm trying to access my messages but keep getting the message saying there aren't any on the phone. I've tried my partners phone and the messages display without issue. HELP!
Wide Angle Software wrote...
@Neil Please check if you have your device backups set to be encrypted. This can sometimes cause this issue to occur. If the problem persists please contact our Helpdesk.
Luis Wagoner wrote...
I'm attempting to copy my playlists from an old ipod touch to my itunes library. TouchCopy displays copying 1 of 486, and just apparently freezes. The library name appears in itunes, but no tracks are populating. I have the latest copy of TouchCopy and Itunes and my touch is 4th gen. Any suggestions?
Wide Angle Software wrote...
@john rodsett Are the messages displaying correctly but not copying? If so you might need to run TouchCopy in administrator mode as it could be that you do not have to correct read or write permissions. If the problem still persists please contact our helpdesk.