How to ensure Apple Mobile Device Service is running.

Wide Angle Software Customer Support


How to ensure Apple Mobile Device Service is running.

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To ensure the Apple Mobile Device Service is running, follow these steps, on a Windows PC...

  1. Press the "Windows" button and type "Services".
  2. Select "Services" from the search results.
  3. Find "Apple Mobile Device" in the list of displayed services.
  4. If it does not say "Started" or "Running" next to it, right click the service and select "Start".

Detailed Steps

TouchCopy allows you to transfer Music, Photos, Contacts, Messages and loads more from iPod, iPhone and iPad to your computer. So, it goes without saying that TouchCopy will need to detect your device.

Copy music, photos, messages and more from iPod, iPhone and iPad to computer or iTunes

If TouchCopy is unable to detect your iPod Touch or iPhone on your PC it may be because the required services are not currently running on your PC. This article describes how to check for and fix this problem.

Opening services in Windows

Press the windows button, and type "services" in the "Start Search" box. Click the "Services" item in the search results.

Checking service status

Ensuring that Apple Mobile Device service is running

In the list of installed windows services that appear, look for "Apple Mobile Device". The status of this service should be "Started". If the status is something else, right click on on the services name and select "Start" from the pop-up menu.

If "Apple Mobile Device" does not appear on the list, you will need to re-install the latest version of iTunes from

Restart TouchCopy and then connect your iPod, iPhone or iPad.

If you continue to have problems, please contact our support team via our online helpdesk.

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Latest Comments

Tom Burke wrote...
I am running Touch Copy 12.15 I have the latest version of iTunes, Visual C++ Redistributable for Visual Studio 2015 is installed and Apple Mobile Device Service is running. Touch Copy does not recognize my iPhone or iTouch.
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Wide Angle Software wrote...
@Tom Burke TouchCopy 12.15 is an old version of TouchCopy. As such, it may experience compatibility issues with newer versions of iTunes and iOS device. You can download TouchCopy 12.90 at the bottom of the TouchCopy Download page.
Nancy wrote...
Can not find Apple Mobile Device on my Microsoft surface. I have cord connecting my iPhone and my Surface
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Wide Angle Software wrote...
@Nancy Please ensure that iTunes has been installed on your Surface. If iTunes is already installed, it may be beneficial to perform a clean install. This will ensure that the Apple Mobile Device service is installed and running on your Surface.
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Wide Angle Software wrote...
@sally I am sorry to hear this. Please try closing TouchCopy and then creating a new backup of your device within iTunes. Once done, retry TouchCopy. The initializing data communications stage should now complete sooner.
sally wrote...
I am having the same issue as morgan and Katie june 2017
Morgan wrote...
I am having the exact same issue as Katie from 06/01/2017. I'm incredibly frustrated and either need a resolution or my money back. I didn't pay for a service for it to not work.
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Wide Angle Software wrote...
@Morgan Please see the response to your latest support ticket for further assistance in resolving this issue.
Katie wrote...
I've just bought the year's rental of touchcopy however the system will not load my messages. it states: "touchcopy initiating data communications with iPhone". it will load my music but not messages. I need to save messages hence my reason for purchasing the product. please advise otherwise I will need to request a refund.
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Wide Angle Software wrote...
@Katie Please see the instructions on your latest support ticket as these will resolve this issue for you.
Peter Gano wrote...
I am wanting to transfer files from my desktop (Mac mini 10.12.5). When I create a 'new file' in TouchCopy 16.14, I assume that a new file will be 'built-in my iPhone (6s - !OS 10.3.2). Where does this file appear? I cannot seem to find any new files old folders, for that matter on m phone.

Thank you very much,

Peter Gano
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Wide Angle Software wrote...
@Peter Gano When using the Files section to add new files or folders to your iPhone, the files and folders will be added to currently selected folder. Please note that these can only be accessed using TouchCopy and cannot be accessed through the Windows file system.
Michael Fisher wrote...
I bought tc12 when I installed win7 to retrieve my i-tunes. Since then I have increased my music library, but when I sync my (old) i-pod it will not transfer the new music to the i-pod. It worked great to transfer from i-pod to i-tunes. Is the problem with i-tunes or tc16 which I bought a few months or so back. One of the troubleshooters said i-tunes helper is not running. I am not a computer wiz. I am 67 years old, so I learn slowly. Would you help an old fart?
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Wide Angle Software wrote...
@Michael Fisher Please select your device within iTunes so that the device summary screen is displayed. On this screen, please the select the Music setting that is displayed in the list on the left. On here, ensure that all of your music is set to sync. Once done, perform a sync and all of your music in iTunes will copy over to your iPod.

Please ensure that there is no music on your iPod that is not in iTunes as this will be lost during the sync. If there is, please firstly copy it into iTunes by using TouchCopy before performing the sync.
Ian Hough wrote...
I have a Lenovo ideapad 110, about 6 month's old and appears to be working fine.
However I cannot connect to my Ipad. I purchased your latest V16 Touchcopy which I should have done the 1/2 price up-grade deal but stuffed up and payed full price, and then re-installed itunes. Also followed your tips on unplugging and re-plug in etc, but to no eval. The only thing I have not been able to check is this "services" section which I have not bee able to find and make sense of.
Can you please assist.

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Wide Angle Software wrote...
@Ian Hough When you launch TouchCopy, please hold down the CTRL key on your keyboard. A log screen will appear. Please then connect your device and wait a few moments. If your device is not detected, please copy the contents of the log screen and paste it into a new ticket on our online helpdesk. One of our technical team will then be able to assist with this issue.
Daniel wrote...
Like everybody else I tried everything and my computer doesn't detect my iPhone
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Wide Angle Software wrote...
@Daniel If your computer does not detect your device, it may be beneficial to perform a clean install of iTunes. This will help to ensure that the correct device drivers have been installed.
Madaline Harrison wrote...
I previously purchased TouchCopy 12 and was quite happy with it. On attempting to use it recently, I got a message that I had to get the new version. Multiple attempts to install it have been complicated because I keep getting a Windows message that the stand alone installer is looking for updates. I uninstalled the old version and used the task manager to close the Windows installer window on the next attempt, but then got a message "warning 4154: Win7x64 prerequisite was not correctly installed." if I continue, I am able to get it to install but every time I try to connect my phone and use it, I get a message that Touch Copy can not detect my iPad and I need correct version of iTunes even though iTunes indicates I have the latest version on the computer and I have uploaded the latest version for my phone. .

I installed it again from the downloaded icon where I got a repair option which I checked and which completed. I have checked that my apple mobile device is running but am stuck right back where I was at first. At this point, I would like either assistance or a refund- I have spent hours on this at this point,
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Wide Angle Software wrote...
@Madaline Harrison Please view the response to your support ticket for assistance with resolving this issue.