TouchCopy - iTunes cannot sync with my iPod after using TouchCopy.

Wide Angle Software Customer Support


iTunes cannot sync with my iPod after using TouchCopy.

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To get iTunes to sync with your iPod after using TouchCopy, follow these steps...

  1. Connect your iPod to your computer via the USB cable.
  2. In iTunes, select your iPod and uncheck the options "Manually manage music and videos" and "Enable Disk Use".
  3. Ensure that the "Sync" box is checked for each of the content tabs.

If you have not done so already, you can download TouchCopy from here.

Detailed Steps

Connect your iPod to your PC and run iTunes. Select your iPod in the source list in iTunes. In the main iTunes Window (under the "Summary" tab) scroll down to the bottom. Uncheck "Manually manage music and videos", then uncheck "Enable Disk Use".

Setting iTunes like this ensures that your music and videos are automatically synced with iTunes. You can check this by clicking on the Music Tab in iTunes and ensuring that the "Sync music" box is checked. In addition to this, if you wish to sync your Podcasts, Games and Contacts, click on the relevant tab in iTunes, check the "Sync" box, and then click on the Sync button at the bottom of the screen.

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Latest Comments

Stew wrote...
Hi am a new TouchCopy user having probs with shutting it down along with iTunes and iPod classic after big music transfers.If I uncheck the manually manage button on iTunes with iPod connected I was told that this can erase music? I have 16000 tracks on it from various sources will they still remain on my iPod please? Just checking, nervous without further confirmation. Cheers
Wide Angle Software wrote...
@Stew Please submit a support ticket on our online helpdesk and one of our technical staff will be able to assist with this issue.
Gary wrote...
I have the newest versions of iTunes and Touchcopy and I cant find the \"main iTunes Window (under the \"Summary\" tab)\" that you refer to in the instructions.
Wide Angle Software wrote...
@Gary This is the page that is displayed when you select your device in iTunes. In the latest version of iTunes, simply click the icon of your device.
Jason wrote...
I did just this, and still won't sync to my ipod. please assist
Wide Angle Software wrote...
@Jason Please can you contact our Helpdesk for further assistance.
Jane ward wrote...
Thanks for the previous advice. Can you now let me know how I can now transfer all photos from iPod classic to desktop PC.

Wide Angle Software wrote...
@Jane ward For more information on how to copy photos using TouchCopy, you can view TouchCopy's online user manual here...
Chris Kussmaul wrote...
I have moved all of my music from my iPod to iTunes via TouchCopy. Now iTunes does not recognize my iPhone when I plug it into my MacBook. I want to sync my phone now with iTunes but there is no device showing. What happened?
Wide Angle Software wrote...
@Chris Kussmaul If iTunes cannot recognize your device when it is connected to your Mac, you will need to contact Apple Support directly for further assistance in this matter.
Patricia Sabin wrote...
I am having difficulty with new iTunes purchases syncing. If I choose my iPod as the source, can I be sure that it will sync the new music to the iPod, and not the other way around? I presume that if I ever get the new music on my iPod, I can sync it with my TouchCopy library? I'm stuck.
Wide Angle Software wrote...
@Patricia Sabin iTunes will also sync with your device by overwriting the data on your iPod and copying the data from iTunes onto it, and will not allow you to recover songs etc from your iPod to your iTunes library, hence where TouchCopy comes in. TouchCopy does not have it's own library, it simply reads and displays the contents of your connected device, and allows you to copy the data stored on it to your iTunes or your PC/Mac hard drive.
Alan Miller wrote...
I have this problem, after copying for iPhone to iTunes i cannot get to sync, sync button always greyed out. Unchecked Manually manage music and video but don not have an Enable Disk Use box or option, Please help
Wide Angle Software wrote...
@Alan Miller You will need to select each tab within iTunes that you wish to sync to your device, such as music, then select the check box for these to be synced to your device. Once you have select data items to be synced, this should allow you to sync your device with iTunes.