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TouchCopy not displaying iPhone messages, contacts or Notes

Wide Angle Software Customer Support

   

TouchCopy is not displaying my iPhone messages, Contacts, Calendars or Notes

5 (1 Vote)5 (1 Vote)5 (1 Vote)5 (1 Vote)5 (1 Vote) Average: 5 (1 Vote).

To display your iPhone messages, follow these steps...

  1. Ensure you're using the latest TouchCopy version.
  2. Connect your iPhone to your computer via the USB cable.
  3. In TouchCopy, click on the "Messages" tab.
  4. Select the conversations you wish to save to your computer and click "Copy" in TouchCopy.

You can download the latest version of TouchCopy below:

Download TouchCopy Now

If TouchCopy is not displaying your iPhone messages, notes and calendars...

Please be advised that TouchCopy 12 will not be able to access data such as Messages or Contacts for devices updated to iOS 10. For iOS 10 compatibility, TouchCopy 16 is required.

If you followed the steps above and your messages are still not displayed or TouchCopy indicates that your iPhone contains no messages, contacts or calendars, it is possible that TouchCopy is attempting to read a corrupted backup of your iPhone data. The solution of this is to delete any iTunes backups made of your device and then try again.

First, please ensure your iTunes preferences are correctly set

  1. Open iTunes.
  2. Connect your iPhone to your computer
  3. Make sure that the "Automatically sync when this iPhone is connected" option is not checked.
  4. Ensure Encrypt iPhone backup option is not checked, as shown on the screenshot below.
  5. Click on "Done" in iTunes.

Ensure iTunes backup not encrypted

Then, remove your old iTunes backups...

  1. Select the Edit menu in iTunes and chose -> Preferences
  2. Click the Device tab
  3. Choose the Backup you wish to remove and click on Delete Backup, as shown on the screenshot below.
  4. Repeat the process for any other listed backups of your iPhone.
  5. Close iTunes.
  6. Start TouchCopy and try again.

Remove iTunes backup

Back to TouchCopy Support
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Latest Comments

Christina wrote...
2017-01-11
Using the free demo version of TouchCopy 16, message conversations beginning in May 2014 are only showing messages starting from November 2015, whether I click "show all messages" or set the date range to begin 1/1/14. Is the demo version restricted in its date range or is there some other problem? Thank you.
Wide Angle Software wrote...
2017-01-13
@Christina The demonstration version of TouchCopy does not apply any limits to the date range of messages displayed. It may be beneficial to perform a new local backup of your device within iTunes and then relaunching TouchCopy. This will ensure that TouchCopy is reading all of your data.
Leo Gonzalez wrote...
2017-01-03
Need assistance ASAP with touchcopy. It keeps crashing everytime I click on messages.
Wide Angle Software wrote...
2017-01-05
@Leo Gonzalez Please submit a support article on our online helpdesk detailing which version of TouchCopy, iTunes, iOS and Windows/Mac you are using. This will enable one of our technical team to assist in resolving this issue.
Allan Gutierrez wrote...
2016-12-30
On Touch Copy 16 The Messages, Calendars, Contacts, Call log and notes all have a red triangle error, All the rest are good. What do I need to do to make this work?
Becky wrote...
2016-12-30
I can't get my messages to save over. I have updated my iphone, the app and i still get the no messages found alert. Please help
K J wrote...
2016-12-25
I paid $29.99 USD 6 months ago for TouchCopy 12 lifetime and it worked GREAT! I just went to use it again and the app tells me there are no messages. This support message here says I'm burnt and need to buy TouchCopy 16?!? That means I paid $29.99 USD for a single use and I ask you how long is the lifetime of 16? I have a receipt with proof of purchase.
Wide Angle Software wrote...
2017-01-05
@K J We have currently been unable to locate a sales record using the email address provided. Please open a support ticket on our online helpdesk, providing the email address used at purchase and/or your transaction ID so that we can assist further.
john derbyshire wrote...
2016-12-19
I can't see my images inside the messages or whatsapp download
Wide Angle Software wrote...
2016-12-20
@john derbyshire Please submit a support ticket on our online helpdesk detailing which versions of TouchCopy, iOS and WhatsApp you are using. This will enable our technical support staff to investigate and resolve this issue.
Sue Ann wrote...
2016-11-28
This worked for me. I followed the steps and was able to retrieve and save the entire iMessage convo I wanted. Thanks for a great app and your help.
Roberta Foreman wrote...
2016-10-18
I followed the steps above and TouchCopy is still not reading my messages.Pleae advise.
Wide Angle Software wrote...
2016-10-19
@Roberta Foreman Please submit a support ticket on our online helpdesk and one of our technical team will be able to help resolve this issue for you.
Brian Jess wrote...
2016-09-27
I have upgraded and activated 16.02 version and the steps on your support page did not solve my issue.
I can see my photos and music but not able to see my messages, contact, notes, or call log
Wide Angle Software wrote...
2016-10-03
@Brian Jess Please submit a support ticket on our online helpdesk and one of our technical staff will be able to assist with this issue.