Wide Angle Software Customer Support

   

TouchCopy is not displaying my iPhone messages, Contacts, Calendars or Notes

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To display your iPhone messages, follow these steps...

  1. Ensure you're using the latest TouchCopy version.
  2. Connect your iPhone to your computer via the USB cable.
  3. In TouchCopy, click on the "Messages" tab.
  4. Select the conversations you wish to save to your computer and click "Copy" in TouchCopy.

You can download the latest version of TouchCopy below:

Download TouchCopy Now

If TouchCopy is not displaying your iPhone messages, notes and calendars...

Please be advised that TouchCopy 12 will not be able to access data such as Messages or Contacts for devices updated to iOS 10. For iOS 10 compatibility, TouchCopy 16 is required.

If you followed the steps above and your messages are still not displayed or TouchCopy indicates that your iPhone contains no messages, contacts or calendars, it is possible that TouchCopy is attempting to read a corrupted backup of your iPhone data. The solution of this is to delete any iTunes backups made of your device and then try again.

Firstly, remove your old iTunes backups...

  1. Select the Edit menu in iTunes and chose -> Preferences
  2. Click the Devices tab
  3. Choose the Backup you wish to remove and click on Delete Backup, as shown on the screenshot below.
  4. Repeat the process for any other listed backups of your iPhone.
  5. Click OK.

Remove iTunes backup

Then, create a fresh backup in iTunes

  1. Click your device icon next to the Music dropdown in iTunes
  2. Under the Backups section, click Back Up Now
  3. When the backup is complete, close iTunes.
  4. Now when you open TouchCopy, it will read from your new backup and display your messages as expected.

Create iTunes backup

Finally, if you are using a Windows computer, it may be beneficial to run TouchCopy as administrator, ensuring it has the correct permissions to access your backup.

To do this, make sure TouchCopy is closed. Then, right click on the TouchCopy icon either on your desktop or in your programs folder. Select 'Properties' and then go to the 'Compatibility' tab. On here please select to 'Run this program as an administrator'. Once done press 'Apply' and then 'OK'. Please then re-launch TouchCopy and try again.

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Latest Comments

Joe Robledo wrote...
2017-04-04
I just upgrades yesterday to the latest touchcopy 16. I have tried the above however when I got to deleting backups in iTunes there were none listed.i have had my phone plugged in for hours and no messages have appeared. All the program says is that "touchcopy is initiating data communications with your iPhone 6, this may take a few minutes". It has been hours and several crash reports sent prior to this attempt. This attempt is going on 2 1/2 hours and nothing is showing up for messages.
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Wide Angle Software wrote...
2017-04-05
@Joe Robledo Please firstly create a new backup within iTunes. This should the be listed in iTunes. If it is not, this suggests that the backup failed. Please check the amount of space you have remaining on your computer. A backup will be required in order to access content such as messages.

If the issue continues to persist, please contact our online helpdesk who will be able to assist further.
Terry wrote...
2017-02-02
Hello,

I purchased touchcopy to back up my iphone but apparently my version is now outdated and I'm unable to download my messages? So, now I have to pay for the same program again to get the updated version???
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Wide Angle Software wrote...
2017-02-03
@Terry If you have updated to iOS 10, TouchCopy 12 will no longer be able to read content such as messages from your device. TouchCopy 16 is compatible with devices running iOS 10, however this is a paid upgrade from TouchCopy 12.
Christina wrote...
2017-01-11
Using the free demo version of TouchCopy 16, message conversations beginning in May 2014 are only showing messages starting from November 2015, whether I click "show all messages" or set the date range to begin 1/1/14. Is the demo version restricted in its date range or is there some other problem? Thank you.
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Wide Angle Software wrote...
2017-01-13
@Christina The demonstration version of TouchCopy does not apply any limits to the date range of messages displayed. It may be beneficial to perform a new local backup of your device within iTunes and then relaunching TouchCopy. This will ensure that TouchCopy is reading all of your data.
Leo Gonzalez wrote...
2017-01-03
Need assistance ASAP with touchcopy. It keeps crashing everytime I click on messages.
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Wide Angle Software wrote...
2017-01-05
@Leo Gonzalez Please submit a support article on our online helpdesk detailing which version of TouchCopy, iTunes, iOS and Windows/Mac you are using. This will enable one of our technical team to assist in resolving this issue.
Allan Gutierrez wrote...
2016-12-30
On Touch Copy 16 The Messages, Calendars, Contacts, Call log and notes all have a red triangle error, All the rest are good. What do I need to do to make this work?
Becky wrote...
2016-12-30
I can't get my messages to save over. I have updated my iphone, the app and i still get the no messages found alert. Please help
K J wrote...
2016-12-25
I paid $29.99 USD 6 months ago for TouchCopy 12 lifetime and it worked GREAT! I just went to use it again and the app tells me there are no messages. This support message here says I'm burnt and need to buy TouchCopy 16?!? That means I paid $29.99 USD for a single use and I ask you how long is the lifetime of 16? I have a receipt with proof of purchase.
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Wide Angle Software wrote...
2017-01-05
@K J We have currently been unable to locate a sales record using the email address provided. Please open a support ticket on our online helpdesk, providing the email address used at purchase and/or your transaction ID so that we can assist further.
john derbyshire wrote...
2016-12-19
I can't see my images inside the messages or whatsapp download
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Wide Angle Software wrote...
2016-12-20
@john derbyshire Please submit a support ticket on our online helpdesk detailing which versions of TouchCopy, iOS and WhatsApp you are using. This will enable our technical support staff to investigate and resolve this issue.
Sue Ann wrote...
2016-11-28
This worked for me. I followed the steps and was able to retrieve and save the entire iMessage convo I wanted. Thanks for a great app and your help.
Roberta Foreman wrote...
2016-10-18
I followed the steps above and TouchCopy is still not reading my messages.Pleae advise.
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Wide Angle Software wrote...
2016-10-19
@Roberta Foreman Please submit a support ticket on our online helpdesk and one of our technical team will be able to help resolve this issue for you.
Brian Jess wrote...
2016-09-27
I have upgraded and activated 16.02 version and the steps on your support page did not solve my issue.
I can see my photos and music but not able to see my messages, contact, notes, or call log
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Wide Angle Software wrote...
2016-10-03
@Brian Jess Please submit a support ticket on our online helpdesk and one of our technical staff will be able to assist with this issue.