Last Updated : | Wide Angle Software
If you have a valid TouchCopy 16 licence, you can download the latest TouchCopy update for free here:Update TouchCopy Now
Please be advised that if your iOS device is using iOS 10 or higher, or if your Mac is running macOS Mojave or Catalina, you will need TouchCopy 16 to access your Messages, calendars, notes and contacts. If you previously purchased TouchCopy 12, you can check if you are eligible for a discounted upgrade to TouchCopy 16.
If you followed the steps above and your messages are still not displayed, please check our trouble-shooting steps below.
If you are using a Windows computer, it may be beneficial to run TouchCopy as administrator, ensuring it has the correct permissions to access your backup.
To do this, make sure TouchCopy is closed. Then, right click on the TouchCopy icon either on your desktop or in your programs folder. Select 'Properties' and then go to the 'Compatibility' tab. On here please select to 'Run this program as an administrator'. Once done press 'Apply' and then 'OK'. Please then re-launch TouchCopy and try again.
If you are using a Mac computer running macOS Mojave or higher, please make sure that TouchCopy has the correct permissions on your Mac.
To do this:
This will ensure that TouchCopy has access to all of your latest data.
It is possible that TouchCopy is attempting to read an incomplete or corrupted backup of your iPhone data. The solution of this is to delete any iTunes backups made of your device and then try again.
This step is only for Mac users running macOS Mojave (10.14) and higher
In macOS Catalina, iTunes has been replaced. So now, backups of your iPhone are made using the Finder app instead.
To delete these backups, open Finder on your Mac and connect your iPhone. When it has been detected, click your iPhone from the list on the left of your Finder window.
Click "Manage Backups...". Select your backups and click "Delete Backup" to delete them from your Mac. You won't be able to recover deleted backups, so make sure you don't need them before you choose to delete them.
This step is only for Mac users running macOS Mojave (10.14) and higher. TouchCopy running on this version of macOS will save a backup of your iPhone to your Mac in a different location than before.
To delete such a backup, please navigate to the following location on your Mac through Finder:
~/Library/Application Support/Wide Angle Software/MobileSync/Backup/
You can navigate to this folder by opening Finder on your Mac. Open your user folder, then click through the folders: Library > Application Support > Wide Angle Software > MobileSync > Backup. Inside this "Backup" folder, you'll see one or more folders entitled with long strings of random letters and numbers. These are backup files.
Please remove any such folders in the aforementioned location. Once done, please then relaunch TouchCopy and re-attempt to access your messages. Relaunching TouchCopy will prompt the program to create a new backup of your device. Does TouchCopy now successfully display your messages as expected?
This step is only for users using Windows PC, or who are using macOS 10.13 or lower. I am using macOS 10.14 or higher.
Please ensure that you have enough space on your computer to create a backup of your iPhone. Then, create a fresh backup in iTunes: