TouchCopy does not detect my iPod.

Wide Angle Software Customer Support

   

TouchCopy does not detect my iPod.

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A recent update to iTunes means that you must ensure you have the latest version of TouchCopy installed. If you are using iTunes version 12.1 or higher, please download and install the latest version of TouchCopy.

  • Download the latest version of TouchCopy for PC.
  • Download the latest version of TouchCopy for Mac.

  • If TouchCopy does still not detect your device please follow these trouble shooting steps:

    If you're using an iPod Touch, iPhone or iPad...

    iOS Lock screen

     

     

    If your device has a passcode on the lock screen, disconnect your device from your computer, enter the passcode and then re-connect your device to the computer.

     

     

    Click trust this computer

    For devices using iOS7 or higher, tap Trust on your device to trust your computer. If you choose not to trust the connected computer, you can charge your device, but the connected computer won't be able to access any content on your device.

    If your problems persist, ensure that iTunes can find your iPod, iPad or iPhone. For further help with getting iTunes to find your device visit http://support.apple.com/kb/TS1538. Once iTunes has found your iOS device, close down iTunes and try using TouchCopy again.

    You may also find that re-installing iTunes solves your issue. If you're on Windows, uninstall iTunes and all it's components by going to Control Panel -> Uninstall a Program. From there, remove all programs installed by Apple Inc. When this is done, download the latest version of iTunes and try using TouchCopy again.

    If you are using an iPod *not* running iOS...

    Note that TouchCopy for PC will not be able to find Mac formatted iPods (except iPod Touch, iPhone and iPad). For details please see here.

    If you are using an iPod with a click wheel...

    Make sure your iPod is disconnected from your computer.

    Reset iPod

    Reset your iPod by pressing and holding the center key and Menu key. You need to hold these keys down together for about 5 seconds until your iPod resets.

    Reboot iPod

    As your iPod resets the Apple logo appears on the screen, press and hold the center key and Play/Pause key together until a check mark appears on the iPod screen. You can now let go of the iPod keys.

    Now connect your iPod to your computer and start up TouchCopy.

    When you're done...

    Reset iPod

    Reset your iPod by pressing and holding the center key and Menu key. You need to hold these keys down together for about 5 seconds until your iPod resets.

    If TouchCopy still does not find your iPod...

    If your problems persist, please ensure that iTunes can find your device. Occasionally, if the iPod database gets corrupted for some reason, neither TouchCopy nor iTunes will be able to find your device. Once iTunes has found your iPod, close down iTunes and try using TouchCopy again.

    If you continue to have problems with TouchCopy detecting your device, please submit a support ticket from here.

    Publisher: Wide Angle Software
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    Latest Comments

    David Golden wrote...
    2018-07-14
    I purchased Touch Copy (again) and it recognized my ipod and I copied it to itunes. It donloaded 16,000 + songs out of 19,020 songs from the ipod, and then stopped working. I closed itouch and itunes and when I opened itouch again, it is not recognizing my ipod. I attempted to reactivate the account (I just downloaded it yesterday) and it said my activation code was wrong. Please help.
    Dave Golden
    Wide Angle Software logo
    Wide Angle Software wrote...
    2018-07-17
    @David Golden Please open a support ticket on our online helpdesk detailing whether iTunes is able to successfully detect your iPod. Please also confirm which error code is displayed when the activation fails. This will better enable us to provide assistance.
    Chas Rucker wrote...
    2018-04-08
    I have an old I-ppod 10 ys ago that works but your service does not detect my device? I have held it and reset it...still does not work...also it is one that is a circle and you have to use your finger and click the button in the middle...Please help
    averil wrote...
    2018-01-02
    I have the latest ipad 4 128g my touch copy does not recognize it what should I do tried everything the website suggested but to no avail it still doesn't recognize the ipad
    Wide Angle Software logo
    Wide Angle Software wrote...
    2018-01-02
    @Gustavo Sebwenna Please open a support ticket on our online helpdesk detailing which version of OS X and iTunes you are using. This will better enable us to investigate this issue.
    Gustavo Sebwenna wrote...
    2017-12-30
    hello i just purchased touchcopy software and i have
    3 ipod shuffles and the software is not reconizing my ipods
    ?any suggestions? i dont wana loose all my music
    1;has 699 songs,2; 399 songs 3; 499 songs
    i have put a lot of effort to theise devices and i would love to back them up so i dont loose any of my songs
    Bill mailler wrote...
    2017-11-12
    TouchCopy no finding my iPhone (iTunes does find it). your website says I need 16.20 but the download is 16.17 which is what I already have that is not working. ???
    Wide Angle Software logo
    Wide Angle Software wrote...
    2017-11-13
    @Bill mailler Please download version 16.20 from here. I can confirm that this will be the 16.20 download. If your browser downloads 16.17, you may need to clear your browser cache to prevent your browser from accessing a cached version.
    sar cassidy-Hill wrote...
    2017-11-03
    Hello I am using TouchCopy 16.19 and connecting to an Iphone 6 S - When I connect Touch Copy identifies the iPhone so I can double click - you then see the blue bar to show that it is connecting but it then hangs at this point - I have close the app and tried again and had the same outcome
    Wide Angle Software logo
    Wide Angle Software wrote...
    2017-11-06
    @sar cassidy-Hill Please update to version 16.20 as this update will resolve this issue. I am sorry for any inconvenience caused.
    DENISE LAIDLAW wrote...
    2017-11-03
    Touch copy just shows connecting to iPod but nothing happens. It is a clic wheel classic iPod
    Wide Angle Software logo
    Wide Angle Software wrote...
    2017-11-06
    @DENISE LAIDLAW As you are using the Mac version of TouchCopy, please update to version 16.20 as this includes an important fix that will resolve this issue.
    Jamie Feeley wrote...
    2017-11-02
    Hello there

    when i plug my iPod classic in via the usb cable, it finds it, it then says Communicating with your iPod, then it gets stuck in a loop saying Synchronizing eject before disconnecting and then it says ok to disconnect and starts the whole process over again, I've no idea why it is doing this and can not get any further I have up to date, iTunes, TouchCopy and IOS, what am I doing wrong ?
    Wide Angle Software logo
    Wide Angle Software wrote...
    2017-11-06
    @Jamie Feeley As per your support ticket, please update to TouchCopy 16.20 as this update will resolve this issue. I am sorry for any inconvenience that may have been caused.
    helen wrote...
    2017-10-01
    please help. Trying to copy some of my late husband's music from my iPod shuffle onto my mac, and your programme is showing music by someone called Aurora as being the only thing on the pod. It isn't. I know Bill's music is on there, but it isn't showing up. Please help!
    Wide Angle Software logo
    Wide Angle Software wrote...
    2017-10-03
    @helen Please open a support ticket on our online helpdesk and one of our support team will be able to assist you further. Please confirm which version of TouchCopy and iPod Shuffle you are using, as well as whether the other tracks not by Aurora play when listening to the device.
    Melvyn J Muff wrote...
    2017-09-29
    Have tried once again to get my upgrade, Touch Copy 16 to detect my i-pod Classic,still refuses to detect!This message is being generated on the dump file,
    (E) iOS Device Notification Subscription failed.
    Can you please advise.Thank you.
    Olivia wrote...
    2017-09-27
    I have the newest version of the MacBook so I cannot connect my phone to the computer. Is there any way †o do this wireless?
    Wide Angle Software logo
    Wide Angle Software wrote...
    2017-09-28
    @Olivia Unfortunately, wireless connection is not currently supported in the Mac version of TouchCopy. An adapter may be required to connect your device to your MacBook.
    Wide Angle Software logo
    Wide Angle Software wrote...
    2017-08-22
    @cathy walsh I am sorry to hear this. Please open a support ticket on our online helpdesk and one of our technical team will be able to assist further. Please include which version of TouchCopy you are using, and whether your messages display when no date range is applied.