TouchCopy does not detect my iPod.

Wide Angle Software Customer Support

   

TouchCopy does not detect my iPod, iPhone or iPad.

4.33 (21 Votes)4.33 (21 Votes)4.33 (21 Votes)4.33 (21 Votes)4.33 (21 Votes) Average: 4.33 (21 Votes).

A recent update to iTunes means that you must ensure you have the latest version of TouchCopy installed. If you are using iTunes version 12.1 or higher, please download and install the latest version of TouchCopy.


If TouchCopy does still not detect your device please follow these trouble shooting steps:

If you're using an iPod Touch, iPhone or iPad...

 

 

If your device has a passcode on the lock screen, disconnect your device from your computer, enter the passcode and then re-connect your device to the computer.

 

 

 

For devices using iOS7 or higher, tap Trust on your device to trust your computer. If you choose not to trust the connected computer, you can charge your device, but the connected computer won't be able to access any content on your device.

If your problems persist, ensure that iTunes can find your iPod, iPad or iPhone. For further help with getting iTunes to find your device visit http://support.apple.com/kb/TS1538. Once iTunes has found your iOS device, close down iTunes and try using TouchCopy again.

You may also find that re-installing iTunes solves your issue. If you're on Windows, uninstall iTunes and all it's components by going to Control Panel -> Uninstall a Program. From there, remove all programs installed by Apple Inc. When this is done, download the latest version of iTunes and try using TouchCopy again.

If you are using an iPod *not* running iOS...

Note that TouchCopy for PC will not be able to find Mac formatted iPods (except iPod Touch, iPhone and iPad). For details please see here.

If you are using an iPod with a click wheel...

Make sure your iPod is disconnected from your computer.

Reset your iPod by pressing and holding the center key and Menu key. You need to hold these keys down together for about 5 seconds until your iPod resets.

As your iPod resets the Apple logo appears on the screen, press and hold the center key and Play/Pause key together until a check mark appears on the iPod screen. You can now let go of the iPod keys.

Now connect your iPod to your computer and start up TouchCopy.

When you're done...

Reset your iPod by pressing and holding the center key and Menu key. You need to hold these keys down together for about 5 seconds until your iPod resets.

If TouchCopy still does not find your iPod...

If your problems persist, please ensure that iTunes can find your device. Occasionally, if the iPod database gets corrupted for some reason, neither TouchCopy nor iTunes will be able to find your device. Once iTunes has found your iPod, close down iTunes and try using TouchCopy again.

If you continue to have problems with TouchCopy detecting your device, please submit a support ticket from here.

Back to TouchCopy Support
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Latest Comments

eludapo eluyemi wrote...
2016-09-22
i am having trouble in getting my ipod classic 5 generation to be read.i have reinstalled i tune .it shows in itune,on the computer but not read by the software
i pod copy does not find my ipod
Wide Angle Software wrote...
2016-09-22
@eludapo eluyemi Please submit a support ticket on our online helpdesk and one of our technical staff will be able to assist with this issue. Please include detail on which versions of TouchCopy, iTunes and Windows/OS X you are using.
Ron Shane wrote...
2016-09-05
I have an Ipod Touch and all my computer sees is the DCIM file. Nothing else will show.
Wide Angle Software wrote...
2016-09-09
@Ron Shane If iTunes is unable to detect your device, TouchCopy will also be unable to. I would recommend uninstalling iTunes and then performing a clean install. This will ensure that all required device drivers are correctly installed and that all required services are also running.
Debra Stringer wrote...
2016-09-04
I did every thing you asked and Touchcopy will not recognize my iPhone 5s. I disconnected it multiple times, rebooted my computer, rebooted my iPhone. Nothing. Now what? Please help me as I need this tomorrow and have spent hours and am unable to even connect, much less find how to copy my SMS or print them. Can you help me?
Wide Angle Software wrote...
2016-09-05
@Debra Stringer Please ensure that iTunes is able to detect your device. If iTunes is unable to detect your device, TouchCopy will also be unable to detect it. You may need to reinstall iTunes to ensure that the correct drivers and services have been installed correctly.
Debra Stringer wrote...
2016-09-04
I cant get TouchCopy to recognize my iPhone 5S. Running the latest version of iTunes, IOS, touchcopy and Windows 10.
Wide Angle Software wrote...
2016-09-05
@Debra Stringer Please submit a support ticket on our online helpdesk and one of our technical support team will be able to assist further.
Merrilee wrote...
2016-09-04
the computer is not locating my iphone
Wide Angle Software wrote...
2016-09-05
@Merrilee Please submit a support ticket on our online helpdesk. Please be sure to include which version of iTunes you are using as well as the version of iOS you are running.
bob HANDSLEY wrote...
2016-09-02
still not connecting to iphone,
Wide Angle Software wrote...
2016-09-02
@bob HANDSLEY Please submit a support ticket on our online helpdesk and one of our technical staff will be able to assist with this issue. Please be sure to include which version of iOS, iTunes and TouchCopy you are using, as well as which operating system you are running on your computer.
Trish Manning wrote...
2016-08-30
I just typed a message and it is gone. What is my activation code
I did not write it down. Using the lookup link you gave Howard does not work, perhaps it is because I only purchased it within the hour
Trish Manning wrote...
2016-08-30
HELP I just purchased the software but did not write down my activation code as I thought you would send it via email to me - it is a long string. Can you send it to me please. Thanks, Trish
Wide Angle Software wrote...
2016-08-31
@Trish Manning It appears that you have typed your email address incorrectly when purchasing. I have emailed you your activation code to your correct email address. Please be sure to check your junk/spam folder in case it is incorrectly sent there.
Wide Angle Software wrote...
2016-08-30
@Howard You can recover your purchased activation code using our free registration lookup service. This will enable you to reactivate TouchCopy back to the full unrestricted version.
Howard wrote...
2016-08-29
I had this program before lost due computer failure
Wide Angle Software wrote...
2016-09-02
@Richard Taylor Please open a support ticket on our online helpdesk and one of our technical support team will be able to assist you with this issue.
Wide Angle Software wrote...
2016-08-30
@Laurel Whiteway For a first time backup if you have a large amount of data, it may take an extended amount of time. If it still says this after 30 minutes, please confirm whether your backup is set to be encrypted by opening a support ticket on our online helpdesk.
Wide Angle Software wrote...
2016-08-30
@Lauren Please disable backup encryption on your device as this can cause TouchCopy to be unable to read your content.