TouchCopy does not detect my iPod

1. Update TouchCopy

Ensure you're using the latest version of TouchCopy for the best performance and latest fixes.

You can check for updates in the app by going to Settings (PC) / Preferences (Mac) > Updates, or download the latest version below.

DOWNLOAD TouchCopy (PC)

DOWNLOAD TouchCopy (Mac)

2. Use Disk Mode if using a click-wheel iPod

Reset your iPod and place it in disk mode...

Make sure your iPod is disconnected from your computer.

	Reset your iPod by pressing and holding the center key and Menu key. You need to hold these keys down together for about 5 seconds until your iPod resets.
	As your iPod resets the Apple logo appears on the screen, press and hold the center key and Play/Pause key together until a check mark appears on the iPod screen. You can now let go of the iPod keys.

Now connect your iPod to your computer and start up TouchCopy.

And to return from Disk Mode afterwards...

Reset your iPod again by pressing and holding the center key and Menu key. Remember to hold these keys down together for about 5 seconds until your iPod resets.

3. Check for required connection components on your PC

To use an iPod with a click wheel with TouchCopy, you don't need the Apple Devices app or iTunes. However, installing or reinstalling one of these apps can help ensure your system has all the required connection files in place.

Apple Devices

You can get the free Apple Devices app from the Microsoft Store. Once installed, you can launch Apple Devices if it does not open automatically.

Now you can connect your iPod using your USB cable.

Apple Devices will recognize the iPod, but it may prompt you to install an extra component to be able to communicate with the iPod. If so, click "Download and Install" on the prompt.

Upon completion, Apple Devices should successfully load your iPod into view, where you can check for updates, restore your iPod and more.

Now, to connect with TouchCopy, please close the Apple Devices app and launch TouchCopy!

iTunes

If you use iTunes, go to Help > Diagnostics. Here, choose to run the "Device Connectivity Test" and make sure the iPod Support service is installed on your PC.

If the iPod Support service is missing, we recommend uninstalling your current iTunes version from your computer. Then, download and install iTunes directly from the Apple website using the relevant link below.

4. Run TouchCopy as administrator

Please make sure that TouchCopy has the correct permissions to run as expected, run it as administrator.

1. Click the Start menu on your computer and search for "TouchCopy".
2. Select the TouchCopy app entry and choose "Run as administrator".

Further troubleshooting

If your problems persist, please ensure that iTunes can find your device. Please check our guide for further help on how to solve iTunes not detecting your iPod, iPhone or iPad. Once iTunes has found your iPod, close down iTunes and try using TouchCopy again.