TouchCopy does not detect my iPod.

Wide Angle Software Customer Support

   

TouchCopy does not detect my iPod, iPhone or iPad.

4.39 (23 Votes)4.39 (23 Votes)4.39 (23 Votes)4.39 (23 Votes)4.39 (23 Votes) Average: 4.39 (23 Votes).

A recent update to iTunes means that you must ensure you have the latest version of TouchCopy installed. If you are using iTunes version 12.1 or higher, please download and install the latest version of TouchCopy.

  • Download the latest version of TouchCopy for PC.
  • Download the latest version of TouchCopy for Mac.

  • If TouchCopy does still not detect your device please follow these trouble shooting steps:

    If you're using an iPod Touch, iPhone or iPad...

     

     

    If your device has a passcode on the lock screen, disconnect your device from your computer, enter the passcode and then re-connect your device to the computer.

     

     

     

    For devices using iOS7 or higher, tap Trust on your device to trust your computer. If you choose not to trust the connected computer, you can charge your device, but the connected computer won't be able to access any content on your device.

    If your problems persist, ensure that iTunes can find your iPod, iPad or iPhone. For further help with getting iTunes to find your device visit http://support.apple.com/kb/TS1538. Once iTunes has found your iOS device, close down iTunes and try using TouchCopy again.

    You may also find that re-installing iTunes solves your issue. If you're on Windows, uninstall iTunes and all it's components by going to Control Panel -> Uninstall a Program. From there, remove all programs installed by Apple Inc. When this is done, download the latest version of iTunes and try using TouchCopy again.

    If you are using an iPod *not* running iOS...

    Note that TouchCopy for PC will not be able to find Mac formatted iPods (except iPod Touch, iPhone and iPad). For details please see here.

    If you are using an iPod with a click wheel...

    Make sure your iPod is disconnected from your computer.

    Reset your iPod by pressing and holding the center key and Menu key. You need to hold these keys down together for about 5 seconds until your iPod resets.

    As your iPod resets the Apple logo appears on the screen, press and hold the center key and Play/Pause key together until a check mark appears on the iPod screen. You can now let go of the iPod keys.

    Now connect your iPod to your computer and start up TouchCopy.

    When you're done...

    Reset your iPod by pressing and holding the center key and Menu key. You need to hold these keys down together for about 5 seconds until your iPod resets.

    If TouchCopy still does not find your iPod...

    If your problems persist, please ensure that iTunes can find your device. Occasionally, if the iPod database gets corrupted for some reason, neither TouchCopy nor iTunes will be able to find your device. Once iTunes has found your iPod, close down iTunes and try using TouchCopy again.

    If you continue to have problems with TouchCopy detecting your device, please submit a support ticket from here.

    Back to TouchCopy Support
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    Latest Comments

    Brad wrote...
    2016-11-19
    I have an 80GB iPod Classic. When I connect the iPod to my Macbook Pro, After waiting 10 seconds or so, I get a message saying "The disk you inserted was not readable by this computer, and have the options to Initialize, Ignore, or Eject. I have done a reset on the iPod as suggest above and also put it in disk mode and tried connecting it, and same message every time. Suggestions?
    Wide Angle Software wrote...
    2016-11-21
    @Brad Please open a support ticket on our online helpdesk detailing as to whether the iPod works correctly. This message would suggest that there may be a fault with the drive preventing the device from being readable.
    Marguerite Volonts wrote...
    2016-11-18
    Hi. I started to download all the songs from my old iPod to my computer using touchcopy ad it took 6 hours to download the first 100 songs, which is ok, only I had to go home and lost my connection to touch copy. Today I can't get it to download any songs.
    Should I be importing the songs from my old iPod to iTunes or my computer?
    When I finish, can I export the songs onto my new iPod?
    Wide Angle Software wrote...
    2016-11-21
    @Marguerite Volonts If you wish to transfer your tracks to your new iPod, I would recommend copying them to iTunes. This will then enable you to sync them to your new iPod.

    TouchCopy should not take that long to copy your tracks. Please submit a support ticket on our online helpdesk and one of our technical staff will be able to assist with this issue.
    Wide Angle Software wrote...
    2016-11-14
    @Steve Please see the response to your support ticket for further assistance with this issue.
    Steve wrote...
    2016-11-13
    I have updated touchcopy to the latest and itunes as well. I get an error now saying that cannot find ITMDwrapper.dll I can see the file on the machine but it does not work? Suggestions?
    Jeff wrote...
    2016-10-30
    I am using iTunes 11.4 and don't want to update due to many issues with iTunes beyond that release. My iPad Air is ios 10.1, and TouchCopy can't find my device when connected. Any ideas?
    Wide Angle Software wrote...
    2016-11-03
    @Jeff Unfortunately, iTunes 12 is likely to be required in order to detect devices running iOS 10. Please see the response to your latest support ticket.
    michele gillespie wrote...
    2016-10-19
    My iPhone 6 will not connect with touch copy on my macbook pro.
    Wide Angle Software wrote...
    2016-11-03
    @michele gillespie Please ensure that you are running the latest version of iTunes. If TouchCopy is still unable to connect to your device, please open a support ticket on our online helpdesk, detailing which version of iOS you are running on your iPhone.
    Bobbie Hawk wrote...
    2016-10-18
    I have paid for this sometime back-got a code to activate but didn't use it intime and trying again-help
    Wide Angle Software wrote...
    2016-10-19
    @Bobbie Hawk Activation codes do not have a time limit associated with them (except for TouchCopy 16 one-year licenses which were only released recently). As such, this is unlikely to be the cause. If you submit a support ticket on our online helpdesk, one of our technical team will be able to assist you more personally with this issue.
    eludapo eluyemi wrote...
    2016-09-22
    i am having trouble in getting my ipod classic 5 generation to be read.i have reinstalled i tune .it shows in itune,on the computer but not read by the software
    i pod copy does not find my ipod
    Wide Angle Software wrote...
    2016-09-22
    @eludapo eluyemi Please submit a support ticket on our online helpdesk and one of our technical staff will be able to assist with this issue. Please include detail on which versions of TouchCopy, iTunes and Windows/OS X you are using.
    Ron Shane wrote...
    2016-09-05
    I have an Ipod Touch and all my computer sees is the DCIM file. Nothing else will show.
    Wide Angle Software wrote...
    2016-09-09
    @Ron Shane If iTunes is unable to detect your device, TouchCopy will also be unable to. I would recommend uninstalling iTunes and then performing a clean install. This will ensure that all required device drivers are correctly installed and that all required services are also running.
    Debra Stringer wrote...
    2016-09-04
    I did every thing you asked and Touchcopy will not recognize my iPhone 5s. I disconnected it multiple times, rebooted my computer, rebooted my iPhone. Nothing. Now what? Please help me as I need this tomorrow and have spent hours and am unable to even connect, much less find how to copy my SMS or print them. Can you help me?
    Wide Angle Software wrote...
    2016-09-05
    @Debra Stringer Please ensure that iTunes is able to detect your device. If iTunes is unable to detect your device, TouchCopy will also be unable to detect it. You may need to reinstall iTunes to ensure that the correct drivers and services have been installed correctly.
    Wide Angle Software wrote...
    2016-09-05
    @Debra Stringer Please submit a support ticket on our online helpdesk and one of our technical support team will be able to assist further.
    Wide Angle Software wrote...
    2016-09-05
    @Merrilee Please submit a support ticket on our online helpdesk. Please be sure to include which version of iTunes you are using as well as the version of iOS you are running.