Wide Angle Software Customer Support

   

TouchCopy does not detect my iPod.

4.27 (26 Votes)4.27 (26 Votes)4.27 (26 Votes)4.27 (26 Votes)4.27 (26 Votes) Average: 4.27 (26 Votes).

A recent update to iTunes means that you must ensure you have the latest version of TouchCopy installed. If you are using iTunes version 12.1 or higher, please download and install the latest version of TouchCopy.

  • Download the latest version of TouchCopy for PC.
  • Download the latest version of TouchCopy for Mac.

  • If TouchCopy does still not detect your device please follow these trouble shooting steps:

    If you're using an iPod Touch, iPhone or iPad...

    iOS Lock screen

     

     

    If your device has a passcode on the lock screen, disconnect your device from your computer, enter the passcode and then re-connect your device to the computer.

     

     

     

    Click trust this computer

    For devices using iOS7 or higher, tap Trust on your device to trust your computer. If you choose not to trust the connected computer, you can charge your device, but the connected computer won't be able to access any content on your device.

    If your problems persist, ensure that iTunes can find your iPod, iPad or iPhone. For further help with getting iTunes to find your device visit http://support.apple.com/kb/TS1538. Once iTunes has found your iOS device, close down iTunes and try using TouchCopy again.

    You may also find that re-installing iTunes solves your issue. If you're on Windows, uninstall iTunes and all it's components by going to Control Panel -> Uninstall a Program. From there, remove all programs installed by Apple Inc. When this is done, download the latest version of iTunes and try using TouchCopy again.

    If you are using an iPod *not* running iOS...

    Note that TouchCopy for PC will not be able to find Mac formatted iPods (except iPod Touch, iPhone and iPad). For details please see here.

    If you are using an iPod with a click wheel...

    Make sure your iPod is disconnected from your computer.

    Reset iPod

    Reset your iPod by pressing and holding the center key and Menu key. You need to hold these keys down together for about 5 seconds until your iPod resets.

    Reboot iPod

    As your iPod resets the Apple logo appears on the screen, press and hold the center key and Play/Pause key together until a check mark appears on the iPod screen. You can now let go of the iPod keys.

    Now connect your iPod to your computer and start up TouchCopy.

    When you're done...

    Reset iPod

    Reset your iPod by pressing and holding the center key and Menu key. You need to hold these keys down together for about 5 seconds until your iPod resets.

    If TouchCopy still does not find your iPod...

    If your problems persist, please ensure that iTunes can find your device. Occasionally, if the iPod database gets corrupted for some reason, neither TouchCopy nor iTunes will be able to find your device. Once iTunes has found your iPod, close down iTunes and try using TouchCopy again.

    If you continue to have problems with TouchCopy detecting your device, please submit a support ticket from here.

    Publisher: Wide Angle Software
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    Latest Comments

    gk wrote...
    2017-05-02
    Will not connect no matter what I do. I followed your "touchcopy-does-not-detect-my-ipod" instructions and have disconnected-reconnected several times, and have even rebooted the phone. I'm giving up but just wanted to let you know.
    Wide Angle Software logo
    Wide Angle Software wrote...
    2017-05-03
    @gk I am sorry to hear that this issue continues to persist. Please open a support ticket on our online helpdesk and one of our technical team will be able to assist i troubleshooting this issue. Please be sure to include which version of TouchCopy, iTunes and iOS you are using.
    Alan Fleming wrote...
    2017-04-18
    Touch Copy has never worked on my Apple air and now it does not work on my iMac either. When i plug in my iPhone "Apple Photo" program opens up. I close the program but touch copy still can't find my iPhone.
    Wide Angle Software logo
    Wide Angle Software wrote...
    2017-04-20
    @Alan Fleming Please open a support ticket on our online helpdesk and one of our technical team will be able to assist in resolving any issues that you may be experiencing.
    Everett Brown wrote...
    2017-04-17
    Hello, we just purchase after a great trail run last week. Now we n not get the classic iPod with click wheel to connect to Touchcopy. We read the help screen and follow all instructions. Help.
    Wide Angle Software logo
    Wide Angle Software wrote...
    2017-04-18
    @Everett Brown Please hold CTRL as you launch TouchCopy. A logging window should appear. Please then connect your iPod. If it is not detected after a minute or two, please copy the contents of the log as a new ticket on our online helpdesk. This will better enable us to assist with this issue.
    perry wrote...
    2017-04-11
    why won't touchcopy work with Samsung android phones?
    Wide Angle Software logo
    Wide Angle Software wrote...
    2017-04-12
    @perry TouchCopy has only been designed to work with iOS and iPod devices. As Android is a different platform and has different ways of storing and accessing data, TouchCopy will not be able to work with these devices.
    Terrence Roland wrote...
    2017-04-05
    when I try to activate my touch copy it tells me that my activation code is wrong
    Wide Angle Software logo
    Wide Angle Software wrote...
    2017-04-06
    @Terrence Roland I am sorry for any inconvenience that this may have caused. Please open a support ticket on our online helpdesk detailing the exact error message is displayed. This will help us to provide the appropriate assistance and get you up and running with TouchCopy.
    Allison wrote...
    2017-03-08
    I have a iPod generation 6 and the screen is broken (it is all black so I cannot see anything on it). I hooked it up to my new Mac and it is detected, but it is not showing anything in the TouchCopy application when I open it. I'm trying to take all of my songs off of this iPod and place them in my iTunes. Please help!
    Wide Angle Software logo
    Wide Angle Software wrote...
    2017-03-09
    @Allison Please open a support ticket on our online helpdesk and one of our technical team will be able to assist further. Please be sure to confirm whether it is an iPod Nano or iPod Touch.
    Tina wrote...
    2017-02-20
    I have followed all the instructions to transfer music from iPod classic to Macbook Pro. However when I open Touch Copy it seems to find my iPod and looks as though it is loading music but then it stops and nothing shows up on the Touch Copy page.
    Wide Angle Software logo
    Wide Angle Software wrote...
    2017-02-22
    @Tina Please submit a support ticket on our online helpdesk and one of our technical support team will be able to assist you further.
    basel wrote...
    2017-01-24
    trying to use my activation code from touchcopy12 for the update to 16. It will not allow me to use it for some reason.
    Wide Angle Software logo
    Wide Angle Software wrote...
    2017-01-26
    @basel TouchCopy 16 is a paid upgrade from TouchCopy 12.
    Eric wrote...
    2017-01-22
    I have an iPod with a click wheel I bought around 2005 - 2006. I'm trying to get it's library transferred to my new Mac. How can I tell if TouchCopy detects the iPod?
    Wide Angle Software logo
    Wide Angle Software wrote...
    2017-01-23
    @Eric If TouchCopy detects your iPod, TouchCopy will display a list of the music on your device. If it cannot detect your device, the search for device screen will remain displayed.
    Cris Signori wrote...
    2017-01-20
    Your software recognizes my device (iPod 1st generation with IOS 1.1.5) but it will not show any of the photos that I have stored on my iPod. I can view the photos on the iPod but I need to install the photos on my macbook (which is of course why I purchased your software.
    Wide Angle Software logo
    Wide Angle Software wrote...
    2017-01-23
    @Cris Signori Please submit a ticket on our online helpdesk and of our technical team will be able to assist further. Please be sure to quote which version of TouchCopy you are using.