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TouchCopy does not detect my iPod.

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Please make sure you have the latest version of TouchCopy installed, available below...

  • Download the latest version of TouchCopy for PC.
  • Download the latest version of TouchCopy for Mac.

  • This article provides recommended steps for TouchCopy to find standard click-wheel iPods, such iPod classics and first to fifth generation iPod nanos.

    If you're using a newer iPod or an iOS device, please visit our other support article here providing help with TouchCopy detecting your iPod without a click-wheel, iPod Touch, iPhone or iPad.

    If you are using an iPod with a click wheel...

    iTunes does not need to be installed if you're using an iPod with a click wheel. However, please note that TouchCopy for PC will not be able to find Mac formatted iPods (except iPod Touch, iPhone and iPad). Please see our article for details on how to copy music from a Mac formatted iPod to your PC.

    Reset your iPod and place it in disk mode...

    Make sure your iPod is disconnected from your computer.

    Reset iPod

    Reset your iPod by pressing and holding the center key and Menu key. You need to hold these keys down together for about 5 seconds until your iPod resets.

    Reboot iPod

    As your iPod resets the Apple logo appears on the screen, press and hold the center key and Play/Pause key together until a check mark appears on the iPod screen. You can now let go of the iPod keys.

    Now connect your iPod to your computer and start up TouchCopy.

    When you're done...

    Reset iPod

    Reset your iPod by pressing and holding the center key and Menu key. You need to hold these keys down together for about 5 seconds until your iPod resets.

    Make sure you have Apple's iPod Support device component installed on your PC

    In iTunes, select Help > Diagnostics and make sure the iPod Support device component is installed on your PC.

    iTunes diagnostics

    If the iPod Support device component is missing, we recommend uninstalling your current iTunes version from your computer, and downloading iTunes directly from the Apple website using the links below.

    Download iTunes for Windows 64 bit Download iTunes for Windows 32 bit

    Run TouchCopy as administrator (PC Only)

    Please make sure that TouchCopy has the correct permissions to run as expected, run it as administrator. To do this right click on the TouchCopy icon either on your desktop or in your programs folder. Click 'Properties' and then go to the 'Compatibility' tab. On here please choose to 'Run this program as an administrator'. Once done press 'Apply' and then 'OK'. Please then re-launch TouchCopy and try again.

    Run as administrator

    If TouchCopy still does not find your iPod...

    If your problems persist, please ensure that iTunes can find your device. Please check our guide for further help on how to solve iTunes not detecting your iPod, iPhone or iPad. Once iTunes has found your iPod, close down iTunes and try using TouchCopy again.

    Contact Us

    If you continue to have problems with TouchCopy detecting your iPod, please contact our support team. We'll do our best to get TouchCopy working for you.

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    Publisher: Wide Angle Software