TouchCopy does not detect my iPod.

Wide Angle Software Customer Support

   

TouchCopy does not detect my iPod.

4.29 (24 Votes)4.29 (24 Votes)4.29 (24 Votes)4.29 (24 Votes)4.29 (24 Votes) Average: 4.29 (24 Votes).

A recent update to iTunes means that you must ensure you have the latest version of TouchCopy installed. If you are using iTunes version 12.1 or higher, please download and install the latest version of TouchCopy.

  • Download the latest version of TouchCopy for PC.
  • Download the latest version of TouchCopy for Mac.

  • If TouchCopy does still not detect your device please follow these trouble shooting steps:

    If you're using an iPod Touch, iPhone or iPad...

     

     

    If your device has a passcode on the lock screen, disconnect your device from your computer, enter the passcode and then re-connect your device to the computer.

     

     

     

    For devices using iOS7 or higher, tap Trust on your device to trust your computer. If you choose not to trust the connected computer, you can charge your device, but the connected computer won't be able to access any content on your device.

    If your problems persist, ensure that iTunes can find your iPod, iPad or iPhone. For further help with getting iTunes to find your device visit http://support.apple.com/kb/TS1538. Once iTunes has found your iOS device, close down iTunes and try using TouchCopy again.

    You may also find that re-installing iTunes solves your issue. If you're on Windows, uninstall iTunes and all it's components by going to Control Panel -> Uninstall a Program. From there, remove all programs installed by Apple Inc. When this is done, download the latest version of iTunes and try using TouchCopy again.

    If you are using an iPod *not* running iOS...

    Note that TouchCopy for PC will not be able to find Mac formatted iPods (except iPod Touch, iPhone and iPad). For details please see here.

    If you are using an iPod with a click wheel...

    Make sure your iPod is disconnected from your computer.

    Reset your iPod by pressing and holding the center key and Menu key. You need to hold these keys down together for about 5 seconds until your iPod resets.

    As your iPod resets the Apple logo appears on the screen, press and hold the center key and Play/Pause key together until a check mark appears on the iPod screen. You can now let go of the iPod keys.

    Now connect your iPod to your computer and start up TouchCopy.

    When you're done...

    Reset your iPod by pressing and holding the center key and Menu key. You need to hold these keys down together for about 5 seconds until your iPod resets.

    If TouchCopy still does not find your iPod...

    If your problems persist, please ensure that iTunes can find your device. Occasionally, if the iPod database gets corrupted for some reason, neither TouchCopy nor iTunes will be able to find your device. Once iTunes has found your iPod, close down iTunes and try using TouchCopy again.

    If you continue to have problems with TouchCopy detecting your device, please submit a support ticket from here.

    Back to TouchCopy Support
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    Latest Comments

    Eric wrote...
    2017-01-22
    I have an iPod with a click wheel I bought around 2005 - 2006. I'm trying to get it's library transferred to my new Mac. How can I tell if TouchCopy detects the iPod?
    Wide Angle Software wrote...
    2017-01-23
    @Eric If TouchCopy detects your iPod, TouchCopy will display a list of the music on your device. If it cannot detect your device, the search for device screen will remain displayed.
    Cris Signori wrote...
    2017-01-20
    Your software recognizes my device (iPod 1st generation with IOS 1.1.5) but it will not show any of the photos that I have stored on my iPod. I can view the photos on the iPod but I need to install the photos on my macbook (which is of course why I purchased your software.
    Wide Angle Software wrote...
    2017-01-23
    @Cris Signori Please submit a ticket on our online helpdesk and of our technical team will be able to assist further. Please be sure to quote which version of TouchCopy you are using.
    DENJEAN wrote...
    2017-01-17
    Je n'arrive pas à désinstaller TouchCopy 12.
    kenneth wrote...
    2017-01-05
    have touch copy 12 today Iwet to use it and it said update did it and now it does not work because i found out it is 16 had to uninstall it and reinstall 12 still does not wok also tried to call your number and it is not in sevice HELP and I am MADE
    Wide Angle Software wrote...
    2017-01-09
    @kenneth Please be aware that TouchCopy 12 is not compatible with devices running iOS 10. Should you require technical assistance, please open a support ticket on our online helpdesk. Please note that our office number is available between 09:00 - 17:00 GMT, Monday to Friday.
    George Bureau wrote...
    2017-01-01
    I have an IPOD Touch. 6.83GB with IOS 4.2.1. Touchcopy can not find. I have Itunes 12.5.4 on the computer. ITunes recognizes and can sync with the IPOD touch. I have disconnected the IPOD and entered the four digit passcode. Touchcopy can still not locate.

    HELP!

    George Bureau
    Wide Angle Software wrote...
    2017-01-05
    @George Bureau Please open a support ticket on our online helpdesk. Please be sure to include which version of Windows you are running as this will better enable us to assist with this issue.
    Gerardo Bajamundi wrote...
    2016-12-31
    Can I copy music from Samsung note4?
    Wide Angle Software wrote...
    2017-01-05
    @Gerardo Bajamundi Unfortunately, only Apple Mobile Devices (iPod, iPad and iPhone) are supported by TouchCopy. We currently do not support Android devices.
    Elke wrote...
    2016-12-03
    I found my old password, but you never sent me a new one to reset it. Am I able to call you any time?
    Wide Angle Software wrote...
    2016-12-05
    @Elke Please submit a support ticket on our online helpdesk and one of our technical staff will be able to reset and recover your password for you. Please be sure to include your activation code and/or email address used to purchase within the support ticket.
    Brad wrote...
    2016-11-19
    I have an 80GB iPod Classic. When I connect the iPod to my Macbook Pro, After waiting 10 seconds or so, I get a message saying "The disk you inserted was not readable by this computer, and have the options to Initialize, Ignore, or Eject. I have done a reset on the iPod as suggest above and also put it in disk mode and tried connecting it, and same message every time. Suggestions?
    Wide Angle Software wrote...
    2016-11-21
    @Brad Please open a support ticket on our online helpdesk detailing as to whether the iPod works correctly. This message would suggest that there may be a fault with the drive preventing the device from being readable.
    Marguerite Volonts wrote...
    2016-11-18
    Hi. I started to download all the songs from my old iPod to my computer using touchcopy ad it took 6 hours to download the first 100 songs, which is ok, only I had to go home and lost my connection to touch copy. Today I can't get it to download any songs.
    Should I be importing the songs from my old iPod to iTunes or my computer?
    When I finish, can I export the songs onto my new iPod?
    Wide Angle Software wrote...
    2016-11-21
    @Marguerite Volonts If you wish to transfer your tracks to your new iPod, I would recommend copying them to iTunes. This will then enable you to sync them to your new iPod.

    TouchCopy should not take that long to copy your tracks. Please submit a support ticket on our online helpdesk and one of our technical staff will be able to assist with this issue.
    Wide Angle Software wrote...
    2016-11-14
    @Steve Please see the response to your support ticket for further assistance with this issue.
    Steve wrote...
    2016-11-13
    I have updated touchcopy to the latest and itunes as well. I get an error now saying that cannot find ITMDwrapper.dll I can see the file on the machine but it does not work? Suggestions?
    Jeff wrote...
    2016-10-30
    I am using iTunes 11.4 and don't want to update due to many issues with iTunes beyond that release. My iPad Air is ios 10.1, and TouchCopy can't find my device when connected. Any ideas?