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TouchCopy does not detect my iPod.

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Please make sure you have the latest version of TouchCopy installed, available below...

  • Download the latest version of TouchCopy for PC.
  • Download the latest version of TouchCopy for Mac.

  • This article provides recommended steps for TouchCopy to find standard click-wheel iPods, such iPod classics and first to fifth generation iPod nanos.

    If you're using a newer iPod or an iOS device, please visit our other support article here providing help with TouchCopy detecting your iPod without a click-wheel, iPod Touch, iPhone or iPad.

    If you are using an iPod with a click wheel...

    iTunes does not need to be installed if you're using an iPod with a click wheel. However, please note that TouchCopy for PC will not be able to find Mac formatted iPods (except iPod Touch, iPhone and iPad). Please see our article for details on how to copy music from a Mac formatted iPod to your PC.

    Reset your iPod and place it in disk mode...

    Make sure your iPod is disconnected from your computer.

    Reset iPod

    Reset your iPod by pressing and holding the center key and Menu key. You need to hold these keys down together for about 5 seconds until your iPod resets.

    Reboot iPod

    As your iPod resets the Apple logo appears on the screen, press and hold the center key and Play/Pause key together until a check mark appears on the iPod screen. You can now let go of the iPod keys.

    Now connect your iPod to your computer and start up TouchCopy.

    When you're done...

    Reset iPod

    Reset your iPod by pressing and holding the center key and Menu key. You need to hold these keys down together for about 5 seconds until your iPod resets.

    Run TouchCopy as administrator (PC Only)

    Please make sure that TouchCopy has the correct permissions to run as expected, run it as administrator. To do this right click on the TouchCopy icon either on your desktop or in your programs folder. Click 'Properties' and then go to the 'Compatibility' tab. On here please choose to 'Run this program as an administrator'. Once done press 'Apply' and then 'OK'. Please then re-launch TouchCopy and try again.

    Run as administrator

    If TouchCopy still does not find your iPod...

    If your problems persist, please ensure that iTunes can find your device. Occasionally, if the iPod database gets corrupted for some reason, neither TouchCopy nor iTunes will be able to find your device. Once iTunes has found your iPod, close down iTunes and try using TouchCopy again.

    Contact Us

    If you continue to have problems with TouchCopy detecting your iPod, please contact our support team.

    It will help the team resolve the issue as quickly and efficiently as possible if you could email us a TouchCopy's process log. This log can provide crucial information to help us identify the issue for you.

    To email us TouchCopy's process log on a Windows PC:

    1. While holding down the 'Ctrl' key on your keyboard, double click the TouchCopy icon on your desktop to launch the application.
    2. Alongside the TouchCopy window, you should also get a log window - you can now release 'Ctrl'.
    3. Please then connect your device.
    4. If the device does not connect after a few minutes, please go to the log window and click "Copy to Clipboard".
    5. Finally, please paste the copied log into a new email and send it to us at

    To email us a Console log on a Mac computer:

    1. Open your utilities folder.
    2. Start the "Console" application.
    3. Cut and paste all the details in the opened window and email it back to us at
    Publisher: Wide Angle Software

    Any questions? Contact our friendly support staff at

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