TouchCopy - My TouchCopy activation code does not work.

Wide Angle Software Customer Support

   

My TouchCopy activation code does not work.

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Summary

If your TouchCopy activation code does not work, follow these steps...

  1. Ensure that you are running the correct version of TouchCopy that matches your activation code.
  2. Ensure that your copy of TouchCopy is updated to the latest release.
  3. Use our free registration lookup service to ensure that the code you are trying matches with the code we have on our records.
  4. If the problem continues to persist, contact the Wide Angle Software helpdesk quoting the error that is displayed when activation fails.

If you have not done so already, you can download TouchCopy from here.

Further Information

Please ensure that you're using the latest TouchCopy 12 version.

TouchCopy 12 activation codes start with TP11 for PC and TM11 for Mac. If you purchased TouchCopy 11, you can update your software to TouchCopy 12 free of charge. The activation procedure requires that you are connected to the Internet while activation takes place. Also, check that no firewall software on your computer is blocking TouchCopy from accessing the Internet. If your problems persist, you may need to temporarily disable your firewall software while you register TouchCopy.

TouchCopy 09 registration keys for PC start with TCP9 and for Mac they start with TCM9. Registration keys for TouchCopy 09 will not work with TouchCopy 12. You can download TouchCopy 09 for PC here and TouchCopy 09 for Mac here.

Registration keys for TouchCopy 07 and iPodCopy will not work with the newer versions of TouchCopy. Also, activation codes are different for PC and Mac versions of TouchCopy.

If you cannot find your original registration code, you can retrieve your registration details for your products purchased from Wide Angle Software, based on your email address. Here you will also be able to download your originally purchased software.

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Latest Comments

Margaret Rindos wrote...
2016-09-23
I just purchased touch copy, what is my activation code so I can copy messages from my iPhone?
Wide Angle Software wrote...
2016-09-26
@Margaret Rindos If you did not receive your activation code by email, please use our free registration lookup service to retrieve your activation code.
Teddy Hughes wrote...
2016-09-18
I had been using touchcopy 12 and I just noticed a copy of touchcopy 16 out. I installed it and when I went to activate it on a new PC it gave me the error that my activation code purchased for touchcopy 11 will not work as it begins with TP11 as opposed to TP16.
Wide Angle Software wrote...
2016-09-22
@Teddy Hughes Please note that TouchCopy 12 activation codes are not compatible with TouchCopy 16. If you wish to upgrade to TouchCopy 16, please open a support ticket on our online helpdesk as you may be eligible for a discount.
Kami McClendon wrote...
2016-09-18
Still trying to get someone to answer me! I purchased version 12 I had to update to version 16 since the older version wouldn't work with the updated iTunes now I cannot use my paid version of touchcopy because my code doesn't work!
Wide Angle Software wrote...
2016-09-19
@Kami McClendon TouchCopy 16 is a paid upgrade from TouchCopy 12. As such TouchCopy 12 activation codes are not compatible with TouchCopy 16. I am sorry for any inconvenience that this may cause.
heidi wrote...
2016-09-15
I just did the latest iPhone update 10.0.1 and now I can't see anything other than pictures and music in my TouchCopy 12. I tried reinstalling, signing in as an admin and no change. I see there was an update to 16 but then it won't take my activation code which I just purchased the software a few months ago. I was going to back up my notes and messages but I am unable to now. It says that the phone doesn't contain messages, calendar, etc.
Wide Angle Software wrote...
2016-09-22
@heidi TouchCopy 16 is a paid upgrade from TouchCopy 12. As such TouchCopy 12 activation codes are not compatible with TouchCopy 16. Depending upon when you purchased TouchCopy 12, you may be eligible for a discount should you decide to upgrade. Please open a support ticket on our online helpdesk and one of support team will be able to assist you further.
ernesto gonzalez wrote...
2016-08-13
I purchased TouchCopy on 2010-02-14, I'm unable to download the right version 9
Wide Angle Software wrote...
2016-08-16
@ernesto gonzalez You can download TouchCopy 09 from the relevant download link at the bottom of the TouchCopy download page. If you are still unable to download this version, please open a support ticket on our online helpdesk detailing which version of Windows/Mac you are running, and the error that occurs.
NJC wrote...
2016-08-05
I have been using TouchCopy12 for windows for several years. I am transitioning to Macs at both home and work. Will my registration key for the windows version work with the Mac version?
Wide Angle Software wrote...
2016-08-08
@NJC The Mac and PC version of TouchCopy are separate products. As such their activation codes are not compatible with the other version.
Christine wrote...
2016-08-04
I just bought and downloaded TouchCopy to transfer my music from my iPod to my PC. I have an activation code but every time I try to enter it, I get an Error Code 1, stating I am either not connected to the Internet (I am) or there is a firewall blocking the program (I turned them all off). Please help!
Kim Robinson wrote...
2016-08-03

My e-mail address at purchase is no longer valid. Have forgotten password and trying to reactivate software on new computer. Process to retrieve password sends new password to old e-mail address. How can I change the e-mail contact to my new e-mail address?.
Wide Angle Software wrote...
2016-08-03
@Kim Robinson I have emailed your new email address regarding this issue. Please be sure to check your junk folder in case it is incorrectly sent there.
Denise wrote...
2016-07-31
I got a new computer and I am trying to re-activate my code and it won't let me. I tried changing the password but it keeps saying I entered the wrong password. This is my second attempt on this computer, I had to wipe the computer clean and reload everything for a second time.
Wide Angle Software wrote...
2016-08-02
@Denise We have reset your password. Please see your support ticket for your new password and instructions on how to activate.
Kathleen Crites wrote...
2016-07-13
I'm entering the activation code but possibly the wrong password. Can you assist me with the password?? Activation code 99.
Wide Angle Software wrote...
2016-07-15
@Kathleen Crites I have been unable to locate a sales record for the email address provided. Please open a support ticket on our online helpdesk detailing the email address that you used at purchase. This will enable us to locate you sales record and access your activation code on our system.
Wide Angle Software wrote...
2016-07-11
@Tony Please see the latest response on your support ticket for the steps on how to resolve this issue.