My TouchCopy activation code does not work - Support

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My TouchCopy activation code does not work.

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Summary

If your TouchCopy activation code does not work, follow these steps...

  1. Ensure that you are running the correct version of TouchCopy that matches your activation code.
  2. Ensure that your copy of TouchCopy is updated to the latest release.
  3. Use our free registration lookup service to ensure that the code you are trying matches with the code we have on our records.
  4. If the problem continues to persist, contact the Wide Angle Software helpdesk quoting the error that is displayed when activation fails.
Download TouchCopy here

Further Information

Please ensure that you're using the latest TouchCopy version.

TouchCopy 16 activation codes start with TP16 or RP16 for PC, and TM16 or RM16 for Mac. If you purchased TouchCopy12, you can upgrade to TouchCopy16 with a 50% discount here.

For more information about TouchCopy activation codes and licences, check out Rental vs Lifetime Activation Codes.

TouchCopy 12 activation codes start with TP11 for PC and TM11 for Mac. If you purchased TouchCopy 11, you can update your software to TouchCopy 12 free of charge. The activation procedure requires that you are connected to the Internet while activation takes place. Also, check that no firewall software on your computer is blocking TouchCopy from accessing the Internet. If your problems persist, you may need to temporarily disable your firewall software while you register TouchCopy.

TouchCopy 09 registration keys for PC start with TCP9 and for Mac they start with TCM9. Registration keys for TouchCopy 09 will not work with TouchCopy 12.

Registration keys for TouchCopy 07 and iPodCopy will not work with the newer versions of TouchCopy. Also, activation codes are different for PC and Mac versions of TouchCopy.

If you cannot find your original registration code, you can retrieve your registration details for your products purchased from Wide Angle Software, based on your email address. Here you will also be able to download your originally purchased software.

Look up your activation code

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Latest Comments

Megan wrote...
2018-01-12
I have an authorization code for TouchCopy 09 but I can only download TouchCopy 12. How can I get a copy of TouchCopy 09 so I don't have to purchase a new authorization code.
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Wide Angle Software wrote...
2018-01-16
@Megan Unfortunately, TouchCopy 09 for PC is no longer available for download. I am sorry for any inconvenience that this may cause. Please open a support ticket on our online helpdesk should you require any further assistance. As an existing customer, we can offer you a discount should you decide to upgrade to the latest version.
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Wide Angle Software wrote...
2018-01-02
@Elise Our records show that you have since been able to successfully reactivate TouchCopy. Please get back to us should you still require any assistance.
Elise wrote...
2017-12-26
I reinstalled TouchCopy 16 and I’m being asked to enter my current password and to make a new one, but once I do that I get “Error Code: 7.” It says my password is incorrect, but the email I was sent when I clicked on “forgot password” is the one I entered... Could you please help me? Thanks in advance.
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Wide Angle Software wrote...
2018-01-02
@Jody Brown Please see the latest response to your support ticket for further assistance.
Jody Brown wrote...
2017-12-16
I just downloaded Touch Copy 16 for PC. I have the activation code but it will not work.
Jeanette M wrote...
2017-12-05
I reinstalled my TouchCopy 16, entered the correct password in the login information and the software sends me to a login that asks me to re-enter my password and enter a new password as well. Once I have done that, I am responded with an "error code 18" I have downloaded the correct software as well as updated it. I need to use my program and am unable to.
Thank you for your prompt reply.
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Wide Angle Software wrote...
2017-12-07
@Jeanette M Please run TouchCopy as an administrator. This will resolve the error code 18 issue. Further details on how to do this have been included in your latest support ticket.
Julie Davey wrote...
2017-11-09
Hi, paid for both online download as well as disc but can't enter code here. I'm guessing my version is too old. I can't roll back the software now, so whats the remedy?
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Wide Angle Software wrote...
2017-11-13
@Julie Davey Our records show that you have purchased TouchCopy 09. As such, your activation code will only be compatible with this version. If you have purchased the disc, please reinstall TouchCopy 09 from the disc in order to use your purchased activation code.

TouchCopy 16 is a paid upgrade from previous versions of TouchCopy and will require a new activation code to be purchased.
Denice Stiles wrote...
2017-11-07
did not receive email with password
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Wide Angle Software wrote...
2017-11-09
@Denice Stiles Please view the response to your latest support ticket for further assistance with this issue.
Frank belfi wrote...
2017-10-17
I'm trying to update touch copy but my email that had all my info to touch copy is no longer around. How can I get that info back
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Wide Angle Software wrote...
2017-10-18
@Frank belfi You can recover your activation code using our free activation code lookup service. While it will ask for the email address used when purchasing, your code will display in browser and you will not be required to access the email address. If you need any further assistance, please open a support ticket on our online helpdesk detailing the email address used at purchase.
garry wrote...
2017-09-22
activation code not working .. msg code must start with TP11. cannot install 16 onto this computer which runs vista home premium 32 bit. used to have touch copy on other laptop which died recently. i need this program or would not have repurchased it please resolve this isue for me.
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Wide Angle Software wrote...
2017-09-25
@garry TouchCopy 16 activation codes are not compatible with earlier versions of TouchCopy. Please open a support ticket on our online helpdesk and we will be able to provide further assistance with this issue.
Jacques wrote...
2017-09-21
Software fails to activate as it claims no internet connection, yet here I am online.
The error is persistent over LAN, WiFi and even Hotspot
how do I fix it?
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Wide Angle Software wrote...
2017-09-21
@Jacques Please view the response to your support ticket for further assistance regarding this query. Please also be sure to check any firewall settings on your computer that may be preventing TouchCopy from connecting with our activation server.
Andrew Perrin wrote...
2017-07-27
Hi, I have had a hard drive failure and have tried re-installing my TouchCopy 16, but I just get Error Code 7 "Password Provided is incorrect".
I have checked my password and had it resent, which is as I thought it was, but the same error repeats itself. Please can you advise?
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Wide Angle Software wrote...
2017-07-31
@Andrew Perrin I am sorry to hear this. Please open a support ticket on our online helpdesk detailing your activation code. We will then be able to investigate this issue and resolve it for you.