My TouchCopy activation code does not work - Support

Wide Angle Software Customer Support

   

My TouchCopy activation code does not work.

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Summary

If your TouchCopy activation code does not work, follow these steps...

  1. Ensure that you are running the correct version of TouchCopy that matches your activation code.
  2. Ensure that your copy of TouchCopy is updated to the latest release.
  3. Use our free registration lookup service to ensure that the code you are trying matches with the code we have on our records.
  4. If the problem continues to persist, contact the Wide Angle Software helpdesk quoting the error that is displayed when activation fails.
Download TouchCopy here

Further Information

Please ensure that you're using the latest TouchCopy version.

TouchCopy 16 activation codes start with TP16 or RP16 for PC, and TM16 or RM16 for Mac. If you purchased TouchCopy12, you can upgrade to TouchCopy16 with a 50% discount here.

For more information about TouchCopy activation codes and licences, check out Rental vs Lifetime Activation Codes.

TouchCopy 12 activation codes start with TP11 for PC and TM11 for Mac. If you purchased TouchCopy 11, you can update your software to TouchCopy 12 free of charge. The activation procedure requires that you are connected to the Internet while activation takes place. Also, check that no firewall software on your computer is blocking TouchCopy from accessing the Internet. If your problems persist, you may need to temporarily disable your firewall software while you register TouchCopy.

TouchCopy 09 registration keys for PC start with TCP9 and for Mac they start with TCM9. Registration keys for TouchCopy 09 will not work with TouchCopy 12.

Registration keys for TouchCopy 07 and iPodCopy will not work with the newer versions of TouchCopy. Also, activation codes are different for PC and Mac versions of TouchCopy.

If you cannot find your original registration code, you can retrieve your registration details for your products purchased from Wide Angle Software, based on your email address. Here you will also be able to download your originally purchased software.

Look up your activation code

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Latest Comments

Frank belfi wrote...
2017-10-17
I'm trying to update touch copy but my email that had all my info to touch copy is no longer around. How can I get that info back
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Wide Angle Software wrote...
2017-10-18
@Frank belfi You can recover your activation code using our free activation code lookup service. While it will ask for the email address used when purchasing, your code will display in browser and you will not be required to access the email address. If you need any further assistance, please open a support ticket on our online helpdesk detailing the email address used at purchase.
garry wrote...
2017-09-22
activation code not working .. msg code must start with TP11. cannot install 16 onto this computer which runs vista home premium 32 bit. used to have touch copy on other laptop which died recently. i need this program or would not have repurchased it please resolve this isue for me.
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Wide Angle Software wrote...
2017-09-25
@garry TouchCopy 16 activation codes are not compatible with earlier versions of TouchCopy. Please open a support ticket on our online helpdesk and we will be able to provide further assistance with this issue.
Jacques wrote...
2017-09-21
Software fails to activate as it claims no internet connection, yet here I am online.
The error is persistent over LAN, WiFi and even Hotspot
how do I fix it?
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Wide Angle Software wrote...
2017-09-21
@Jacques Please view the response to your support ticket for further assistance regarding this query. Please also be sure to check any firewall settings on your computer that may be preventing TouchCopy from connecting with our activation server.
Andrew Perrin wrote...
2017-07-27
Hi, I have had a hard drive failure and have tried re-installing my TouchCopy 16, but I just get Error Code 7 "Password Provided is incorrect".
I have checked my password and had it resent, which is as I thought it was, but the same error repeats itself. Please can you advise?
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Wide Angle Software wrote...
2017-07-31
@Andrew Perrin I am sorry to hear this. Please open a support ticket on our online helpdesk detailing your activation code. We will then be able to investigate this issue and resolve it for you.
Norbert E Szymanski wrote...
2017-05-05
Tried several times, get error 99. removed demo software
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Wide Angle Software wrote...
2017-05-08
@Norbert E Szymanski Please view the latest response to your support ticket for assistance with this issue.
Gary wrote...
2017-05-01
I purchased touch copy 9 a few years ago and I can not find my activation code. Any assistance would be appreciated.
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Wide Angle Software wrote...
2017-05-02
@Gary Please use our free activation code lookup service to lookup any previously purchased activation codes online.
Christopher Williber wrote...
2017-04-25
my activation code for upgrade says its not valid
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Wide Angle Software wrote...
2017-04-27
@Christopher Williber Please open a support ticket on our online helpdesk detailing the activation code that you are using. This will enable us to resolve this issue.
Michael walker wrote...
2017-04-22
Activation failed. Error code. 99
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Wide Angle Software wrote...
2017-04-24
@Michael walker Our records show that you have been able to successfully activate your purchased version of TouchCopy. Please open a support ticket on our online helpdesk if this is incorrect and you still require assistance.
THIENN wrote...
2017-04-02
THANK
Fred Fisher wrote...
2017-03-29
Unable to reactivate with correct code and most recent version. Error Code 18. How do I fix this?
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Wide Angle Software wrote...
2017-03-30
@Fred Fisher This usually happens when TouchCopy does not have the correct permissions to handle the activation. Please run TouchCopy as an administrator (right click icon and then select run as administrator). This will give TouchCopy the correct permissions and allow a successful activation.
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Wide Angle Software wrote...
2017-03-09
@pete nagle You can retrieve any of your previous activation codes using our free activation code lookup service. Please be sure to enter the email address that was used when purchasing.