Wide Angle Software Customer Support

My TouchCopy activation code does not work.

Average: 5 (5 Votes).

Last Updated : | Wide Angle Software

Summary

If your TouchCopy activation code does not work, follow these steps...

Ensure that you are running the correct version of TouchCopy that matches your activation code. Note that PC and Mac activation codes are not interchangeable.
Use our free activation code lookup service to ensure that the code you are trying to use matches with the code we have on our records.
If your TouchCopy 16 rental activation code has expired, you can renew your TouchCopy licence as below.

Renew TouchCopy Rental Licence

Further Information

If you cannot find your original activation code, you can retrieve your activation details for your products purchased from Wide Angle Software, based on your email address. Here you will also be able to download your originally purchased software.

Lifetime TouchCopy 16 activation codes start with TP16 for PC, and TM16 for Mac. If your activation code begins with RP16 or RM16, you purchased a 12-month rental licence for TouchCopy. If your rental activation code has expired, you can either renew your 12-month activation, or to upgrade to a lifetime TouchCopy licence from here.

For more information about TouchCopy activation codes and licences, check out Rental vs Lifetime Activation Codes.

TouchCopy 12 activation codes start with TP11 for PC and TM11 for Mac. If you purchased TouchCopy 12, you can still download your purchased version of TouchCopy when you retrieve your activation code, but note that we are no longer updating TouchCopy 12. For a limited time, TouchCopy 12 users can upgrade to a lifetime version of TouchCopy 16 with a 50% discount as below.

Upgrade to TouchCopy 16

Publisher: Wide Angle Software

Back to TouchCopy Support

Latest Comments

Norene Suchsland wrote...

2018-03-10

I have my original activation code, I tried to use my PURCHASED TouchCopy 12 program and I cannot reactivate it. I do not want to purchase a current version of the program, I want to use what I already purchased. The program tells me that my password is not valid when I try to reactivate my copy. I should NOT have to reactivate an installed version of a purchased program.

Wide Angle Software wrote...

2018-03-12

@Norene Suchsland I can confirm that our system is displaying several incorrect password attempts for your activation code. As such, I have requested for our system to send you your existing password to the email address linked to your activation code. If the issue continues to occur, please open a support ticket on our online helpdesk.

Edward Kidd wrote...

2018-02-21

Hi,

I purchased TouchCopy 16, lifetime (2 computers) and it works fine on my pc, I’m really happy with the results. However I tried to activate it on my Mac, and I got an “activation failed with error 99”. I was wondering if you could let me know if I’m doing anything wrong?

Thank you I’m Advance

Wide Angle Software wrote...

2018-02-22

@Edward Kidd Our records show that you have purchased the PC version of TouchCopy. As the Mac and PC versions of TouchCopy are considered to be separate products, your PC activation code will not be compatible with the Mac version. I am sorry for any inconvenience that this may cause.

Megan wrote...

2018-01-12

I have an authorization code for TouchCopy 09 but I can only download TouchCopy 12. How can I get a copy of TouchCopy 09 so I don't have to purchase a new authorization code.

Wide Angle Software wrote...

2018-01-16

@Megan Unfortunately, TouchCopy 09 for PC is no longer available for download. I am sorry for any inconvenience that this may cause. Please open a support ticket on our online helpdesk should you require any further assistance. As an existing customer, we can offer you a discount should you decide to upgrade to the latest version.

Wide Angle Software wrote...

2018-01-02

@Elise Our records show that you have since been able to successfully reactivate TouchCopy. Please get back to us should you still require any assistance.

Elise wrote...

2017-12-26

I reinstalled TouchCopy 16 and I’m being asked to enter my current password and to make a new one, but once I do that I get “Error Code: 7.” It says my password is incorrect, but the email I was sent when I clicked on “forgot password” is the one I entered... Could you please help me? Thanks in advance.

Wide Angle Software wrote...

2018-01-02

@Jody Brown Please see the latest response to your support ticket for further assistance.

Jody Brown wrote...

2017-12-16

I just downloaded Touch Copy 16 for PC. I have the activation code but it will not work.

Jeanette M wrote...

2017-12-05

I reinstalled my TouchCopy 16, entered the correct password in the login information and the software sends me to a login that asks me to re-enter my password and enter a new password as well. Once I have done that, I am responded with an "error code 18" I have downloaded the correct software as well as updated it. I need to use my program and am unable to.
Thank you for your prompt reply.

Wide Angle Software wrote...

2017-12-07

@Jeanette M Please run TouchCopy as an administrator. This will resolve the error code 18 issue. Further details on how to do this have been included in your latest support ticket.

Julie Davey wrote...

2017-11-09

Hi, paid for both online download as well as disc but can't enter code here. I'm guessing my version is too old. I can't roll back the software now, so whats the remedy?

Wide Angle Software wrote...

2017-11-13

@Julie Davey Our records show that you have purchased TouchCopy 09. As such, your activation code will only be compatible with this version. If you have purchased the disc, please reinstall TouchCopy 09 from the disc in order to use your purchased activation code.

TouchCopy 16 is a paid upgrade from previous versions of TouchCopy and will require a new activation code to be purchased.

Denice Stiles wrote...

2017-11-07

did not receive email with password

Wide Angle Software wrote...

2017-11-09

@Denice Stiles Please view the response to your latest support ticket for further assistance with this issue.

Frank belfi wrote...

2017-10-17

I'm trying to update touch copy but my email that had all my info to touch copy is no longer around. How can I get that info back

Wide Angle Software wrote...

2017-10-18

@Frank belfi You can recover your activation code using our free activation code lookup service. While it will ask for the email address used when purchasing, your code will display in browser and you will not be required to access the email address. If you need any further assistance, please open a support ticket on our online helpdesk detailing the email address used at purchase.

garry wrote...

2017-09-22

activation code not working .. msg code must start with TP11. cannot install 16 onto this computer which runs vista home premium 32 bit. used to have touch copy on other laptop which died recently. i need this program or would not have repurchased it please resolve this isue for me.

Wide Angle Software wrote...

2017-09-25

@garry TouchCopy 16 activation codes are not compatible with earlier versions of TouchCopy. Please open a support ticket on our online helpdesk and we will be able to provide further assistance with this issue.

TouchCopy
Overview | Download | Requirements

Name:			Email:
Message:

As a security check, please complete the reCAPTCHA below:

*Your email address will not be displayed or shared. Please do not include personal information or purchase information such as your activation code or the email address used to purchase. For added security, comments may need to be validated by our support team before they are displayed.

Wide Angle Software Customer Support

My TouchCopy activation code does not work.

Summary

If your TouchCopy activation code does not work, follow these steps...

Further Information

Latest Comments

Related Articles