Customer Support

My TouchCopy activation code does not work

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If you're having trouble activating TouchCopy on your computer, or your code seems not to work, this guide will show you how to resolve the issue.


Using the correct activation code

Make sure that you're using the correct activation code for your version of TouchCopy. TouchCopy activation codes are specific to the version of TouchCopy purchased and the operating system (Windows or Mac) on which it is to be used.
PC and Mac activation codes are not interchangeable.

TouchCopy activation codes

  • TouchCopy
    "TouchCopy" is the latest in the TouchCopy series. Find out what's new in TouchCopy.
    If you purchased this latest version from our website, you'll have received an activation code for either a Lifetime, 12-month or 6-month license.

Download TouchCopy for Windows 10/11 Download TouchCopy for Mac

  • TouchCopy 16 (Legacy)
    • Lifetime TouchCopy 16 activation codes start with TP16 (PC) and TM16 (Mac).
    • 12-month TouchCopy 16 activation codes start with RP16 (PC) and RM16 (Mac).

Download TouchCopy 16 for Windows (64-bit) Download TouchCopy 16 for Windows (32-bit) Download TouchCopy 16 for Mac

  • Other legacy versions

    If you purchased TouchCopy 09 and TouchCopy 12 many years ago, you may have an activation code starting with TCP9, TCM9, TP11 or TM11. These activation codes are no longer valid, as TouchCopy 09 and TouchCopy 12 have not been updated since 2010 and 2015 respectively.

Lifetime activation codes never expire and can be used on 2 computers.

12/6-month activation codes can be used on 1 computer only and they expire after their noted number of months.

Read more about TouchCopy activation codes and licenses.

How to retrieve your activation code.


Expired Licenses

If you have a 6-month or 12-month TouchCopy activation code, please check that your license has not expired.

TouchCopy will let you know if you attempt to activate it with an expired license (activation error 16).

Activation error 16: license expired

To continue to use the full version of TouchCopy, you'll need to purchase a new license.

Purchase TouchCopy

Other activation errors

If you've checked that you're using the correct version of TouchCopy, and the license has not expired, it's likely that your activation code is not the issue.

Please see our support article for further tips on how to resolve issues with activating TouchCopy.

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Publisher: Wide Angle Software