TouchCopy - My TouchCopy activation code does not work.

Wide Angle Software Customer Support

   

My TouchCopy activation code does not work.

5 (3 Votes)5 (3 Votes)5 (3 Votes)5 (3 Votes)5 (3 Votes) Average: 5 (3 Votes).

Summary

If your TouchCopy activation code does not work, follow these steps...

  1. Ensure that you are running the correct version of TouchCopy that matches your activation code.
  2. Ensure that your copy of TouchCopy is updated to the latest release.
  3. Use our free registration lookup service to ensure that the code you are trying matches with the code we have on our records.
  4. If the problem continues to persist, contact the Wide Angle Software helpdesk quoting the error that is displayed when activation fails.

If you have not done so already, you can download TouchCopy from here.

Further Information

Please ensure that you're using the latest TouchCopy version.

TouchCopy 16 activation codes start with TP16 or RP16 for PC, and TM16 or RM16 for Mac. If you purchased TouchCopy12, you can upgrade to TouchCopy16 with a 50% discount here.

TouchCopy 12 activation codes start with TP11 for PC and TM11 for Mac. If you purchased TouchCopy 11, you can update your software to TouchCopy 12 free of charge. The activation procedure requires that you are connected to the Internet while activation takes place. Also, check that no firewall software on your computer is blocking TouchCopy from accessing the Internet. If your problems persist, you may need to temporarily disable your firewall software while you register TouchCopy.

TouchCopy 09 registration keys for PC start with TCP9 and for Mac they start with TCM9. Registration keys for TouchCopy 09 will not work with TouchCopy 12. You can download TouchCopy 09 for PC here and TouchCopy 09 for Mac here.

Registration keys for TouchCopy 07 and iPodCopy will not work with the newer versions of TouchCopy. Also, activation codes are different for PC and Mac versions of TouchCopy.

If you cannot find your original registration code, you can retrieve your registration details for your products purchased from Wide Angle Software, based on your email address. Here you will also be able to download your originally purchased software.

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Latest Comments

Andrew Barton wrote...
2016-11-20
The software is not recognising the activation code you sent me.
Wide Angle Software wrote...
2016-11-21
@Andrew Barton Our records are showing that you have since been able to successfully activate TouchCopy using your purchased activation code. If this is incorrect, please submit a support ticket on our online helpdesk and we will be able to assist further in getting you up and running with TouchCopy.
Rob wrote...
2016-10-18
Ok, so let me understand what I am reading below from wideanglesoftware. I bought and paid for TouchCopy version 12 and have been a happy user. Apple comes out with a new version of iTunes and wideanglesoftware elects not to support it with TouchCopy 12 and make us purchase the new TouchCopy 16? Am I missing something here?
Wide Angle Software wrote...
2016-10-19
@Rob Please see the response to your support ticket. TouchCopy 16 includes more than just iOS 10 compatibility, including better performance, a new interface and new features. This is mainly thanks to the new modern frameworks and technologies used within TouchCopy 16, which would not have been possible within TouchCopy 12. Also, TouchCopy 12 has currently received 5 years of free updates, including many compatibility updates for what were new versions of iOS in their time.
John Parks wrote...
2016-10-16
I have had a hard drive crash and reinstalled Touch Copy 12. My activation code does not work Error Code 99
Wide Angle Software wrote...
2016-10-18
@John Parks Our records are showing that you have since been able to successfully reactivate TouchCopy using your purchased activation code. If this is incorrect, please submit a support ticket on our online helpdesk as one of our support team will be able to help resolve this issue.
Al Parro wrote...
2016-10-16
I have placed my code and it is not accepting it
Wide Angle Software wrote...
2016-10-18
@Al Parro Our records are showing that you have been refunded for your purchase after requesting a refund. As such, your activation code is no longer valid and can no longer be used.
Paul Brash wrote...
2016-10-16
My activation code doesnt work i have uninstalled and re installed and then it says its not the right code!
Wide Angle Software wrote...
2016-10-18
@Paul Brash Please submit a support ticket on our online helpdesk and one of our technical staff will be able to assist with this issue. Please note that your activation code is for TouchCopy 12 and as such cannot be used to activate TouchCopy 16.
sahed wrote...
2016-10-04
nice
Roelf Aukema wrote...
2016-09-26
Hi,
I had a paid touchcopy software installed and then it indicated that it was not registered and it would not allow me to register again. So I decided to install the new version, version 16. It has exactly the same problem where it wont let me go on to buy and register the new version. can you help please?
Wide Angle Software wrote...
2016-10-03
@Roelf Aukema Please open a support ticket on our online helpdesk and one of our support team will be able to assist with reactivating your purchased version of TouchCopy. Please note that TouchCopy 16 is a paid upgrade which can be purchased directly from our online store.
Patricia Romano wrote...
2016-09-25
did the upgrade from Touch Copy 12 and now it says my code is not valid- Please resend my code
Wide Angle Software wrote...
2016-10-03
@Patricia Romano Please note that TouchCopy 16 is a paid upgrade from TouchCopy 16. As such, TouchCopy 12 activation codes are not compatible with TouchCopy 16. You can retrieve your activation code using our free registration lookup service.
Margaret Rindos wrote...
2016-09-23
I just purchased touch copy, what is my activation code so I can copy messages from my iPhone?
Wide Angle Software wrote...
2016-09-26
@Margaret Rindos If you did not receive your activation code by email, please use our free registration lookup service to retrieve your activation code.
Wide Angle Software wrote...
2016-09-22
@Teddy Hughes Please note that TouchCopy 12 activation codes are not compatible with TouchCopy 16. If you wish to upgrade to TouchCopy 16, please open a support ticket on our online helpdesk as you may be eligible for a discount.
Wide Angle Software wrote...
2016-09-19
@Kami McClendon TouchCopy 16 is a paid upgrade from TouchCopy 12. As such TouchCopy 12 activation codes are not compatible with TouchCopy 16. I am sorry for any inconvenience that this may cause.
Wide Angle Software wrote...
2016-09-22
@heidi TouchCopy 16 is a paid upgrade from TouchCopy 12. As such TouchCopy 12 activation codes are not compatible with TouchCopy 16. Depending upon when you purchased TouchCopy 12, you may be eligible for a discount should you decide to upgrade. Please open a support ticket on our online helpdesk and one of support team will be able to assist you further.