Customer Support

Solution: Software Activation Fails with an Error

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When you purchase software from Wide Angle Software, you'll receive an activation code for your license. You'll use this activation code when you open your purchased software to unlock the full, unrestricted version of the program.

If you have not received your activation code or you cannot find it in your records, find out how to retrieve your activation code.

If, after entering your activation code, you receive an activation error, the activation will fail. Here's what to do if you come across an error code when activating your software:

  1. Error Code 1: NOINTERNET
  2. Error Code 18, Error Code 99 and Unspecified Error
  3. Error Code 3: ERR_LOCKOUT
  4. Error Code 5, Error Code 6 or "Your activation code is not valid."
  6. Error Code -1: A Validation warning was received when trying to activate

Error Code 1: NOINTERNET

This error will show if the software cannot pass the activation details to the activation server.

  1. To resolve this, please check that your computer is connected to the internet and that your connection is stable.
  2. If you have a stable connection, but you still receive error code 1, it could be that you have a firewall actively blocking the communication. Add the software to your list of programs allowed through your firewall, or temporarily disable the firewall until the activation has been completed.
  3. If the issue persists, please try manually entering your activation code, rather than copying/pasting it into the input field. Manually typing the code will ensure that no hidden formatting characters have been included into the code.
  4. If you are entering the activation code correctly and your computer is connected to the internet, please make sure the software you're trying to activate has sufficient permissions to write your activation details to a required file, as detailed in the next section.

Error Code 18, Error Code 99 and Unspecified Error

Error codes 18, 99 and unspecified error can occur when a program does not have the correct permissions to write a required file (in this case, the activation details). To resolve this, please try running the program as an administrator.

Error Code 18

Giving the app permissions to activate on a Windows PC:

Please try running the app on your PC as an administrator. To do this please first close the App if it is open, then follow the relevant steps below for your system.
Once TouchCopy is running with administrator permissions, please try activating your license once more.

Windows 11: Click the Windows icon at the bottom of your screen and begin typing "TouchCopy". When the TouchCopy app appears in the search, click "Run as administrator".

Run as administrator

Windows 10 and lower: Right-click on the App icon either on your desktop or in your programs folder. Select 'Properties' and then go to the 'Compatibility' tab. Here, please check the 'Run this program as an administrator' box. Once done press 'Apply' and then 'OK'.
Please then re-launch the app and try again.

Run as administrator

Giving the app permissions to activate on a Mac:

If you are running macOS Mojave, Catalina or Big Sur, please enable full disk access for the software, giving it permission to remain active:

  1. From your Launchpad, open System Preferences.
  2. Then, click 'Security and Privacy'.
  3. Click the lock in order to make changes.
  4. Choose 'Full Disk Access' from the list.
  5. Click the '+' and add TouchCopy (or Tune Sweeper, Music Tag or Duplicate Sweeper depending on the product you're trying to activate).
  6. Close the window and open the software to activate it.
How to set full disk access permissions on Mac

Error Code 3: ERR_LOCKOUT

You'll see error code 3 if your license is locked out.
A lockout will be put on a license if: there have been a large number of activation attempts on the license in a short period of time; the license has been banned; or the license has been refunded.

In some cases, our support team can remove the lockout for you, allowing you to reactivate your software after the issue is resolved (maybe you needed to reset your password).

Please note, that if you need to reinstall your operating system, it is recommended to deactivate TouchCopy or Droid Transfer from your current operating system. To do this within TouchCopy or Droid Transfer, go to 'Options' > 'Activation' > 'Deactivate'. This will free up the activation from that installation and can help avoid the license being locked out for excessive activations.

Error Code 5, Error Code 6 or "Your activation code is not valid."

1. This error occurs if your activation code is not being recognized. Please check that you're using the correct version of the software. For example, if you have a TouchCopy (Windows 10/11) license, ensure you're using the latest TouchCopy program, rather than an older version like TouchCopy 16.

If you are not sure what software you purchased, please contact us and let us know the email address used to purchase the license. We can then provide the correct download for you.

2. Enter your activation code exactly as provided, by copying and pasting it into the software. If this fails, please try entering the activation code manually, as copying and pasting can sometimes cause hidden formatting characters to be inserted causing issues with activation.


Some of our products require an activation password. For such programs, each time you activate or reactivate your software on a computer, you'll need to provide a password for the activation. This is a security measure to protect your license.

Please ensure that your password meets the guidelines below:

  • Passwords must be fewer than 16 characters long.
  • Passwords are case-sensitive. This means that if you need to re-enter a password, make sure that capital letters are placed in the correct places. For example, "Abc123" does not match "abc123"
  • Passwords should not include spaces.
  • Some very simple words cannot be used as passwords, e.g. apple or welcome.

If this is your first time activating the software, you'll need to enter your activation code. Then you'll be prompted to create a password. Create a password, following the guidelines above, and then activate it.

If you are reactivating your license on the same computer, or are activating your license on a second computer, the process is similar. Enter your activation code on the computer you wish to use your license on. You'll then be prompted to enter the password created on your previous activation, say "Abc123". Then, to create a new password for this new activation, say "mY2ndComputer". This new password must follow the same guidelines but cannot be a password which has been used before for your license.

Error Code -1: A Validation warning was received when trying to activate

This error has previously occurred in some older versions of our software, specifically version 1.49 of Droid Transfer. Please check you're using the latest software version, by going to Options -> Updates from within the software.

If you still have troubles activating your license, please contact us and let us know what error code you are experiencing. We'll be able to help you get started with your software.

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Publisher: Wide Angle Software