When you purchase software from Wide Angle Software, you'll receive an activation code for your licence. You'll use this activation code when you open your purchased software to unlock the full, unrestricted version of the program.
If you have not received your activation code or you cannot find it in your records, you can retrieve it from our systems based on your purchase email address by using our activation code lookup tool. The tool will also provide links to download your purchased software.
If, after entering your activation code, you receive an activation error, the activation will fail. Here's what to do if you come across an error code when activating your software:
This error will show if the software cannot pass the activation details to the activation server.
Error codes 18, 99 and unspecified error can occur when a program does not have the correct permissions to write a required file (in this case, the activation details). To resolve this, please try running the program as an administrator.
Please try running the app on your PC as an administrator. To do this please first close the App if it is open, then follow the relevant steps below for your system.
Once TouchCopy is running with administrator permissions, please try activating your licence once more.
Windows 11: Click the Windows icon at the bottom of your screen and begin typing "TouchCopy". When the TouchCopy app appears in the search, click "Run as administrator".
Windows 10 and lower: Right-click on the App icon either on your desktop or in your programs folder. Select 'Properties' and then go to the 'Compatibility' tab. Here, please check the 'Run this program as an administrator' box. Once done press 'Apply' and then 'OK'.
Please then re-launch the app and try again.
If you are running macOS Mojave, Catalina or Big Sur, please enable full disk access for the software, giving it permission to remain active:
You'll see error code 3 if your licence is locked out.
A lockout will be put on a licence if: there have been a large number of activation attempts on the licence in a short period of time; the licence has been banned; or the licence has been refunded.
In some cases, our support team can remove the lockout for you, allowing you to reactivate your software after the issue is resolved (maybe you needed to reset your password).
Please note, that if you need to reinstall your operating system, it is recommended to deactivate TouchCopy or Droid Transfer from your current operating system. To do this within TouchCopy or Droid Transfer, go to 'Options' > 'Activation' > 'Deactivate'. This will free up the activation from that installation and can help avoid the licence being locked out for excessive activations.
1. This error occurs if your activation code is not being recognised. Please check that you're using the correct version of the software. For example, if you have a TouchCopy (Windows 10/11) licence, ensure you're using the latest TouchCopy program, rather than an older version like TouchCopy 16.
To download your purchased version of the software please use our activation code lookup tool.
2. Enter your activation code exactly as provided, by copying and pasting it into the software. If this fails, please try entering the activation code manually, as copying and pasting can sometimes cause hidden formatting characters to be inserted causing issues with activation.
Some of our products require an activation password. For such programs, each time you activate or reactivate your software on a computer, you'll need to provide a password for the activation. This is a security measure to protect your licence.
Please ensure that your password meets the guidelines below:
If this is your first time activating the software, you'll need to enter your activation code. Then you'll be prompted to create a password. Create a password, following the guidelines above, and then activate it.
If you are reactivating your licence on the same computer, or are activating your licence on a second computer, the process is similar. Enter your activation code on the computer you wish to use your licence on. You'll then be prompted to enter the password created on your previous activation, say "Abc123". Then, to create a new password for this new activation, say "mY2ndComputer". This new password must follow the same guidelines but cannot be a password which has been used before for your licence.
This error has previously occurred in some older versions of our software, specifically version 1.49 of Droid Transfer. Please check you're using the latest software version, by going to Options -> Updates from within the software.
If you still have troubles activating your licence, please contact us and let us know what error code you are experiencing. We'll be able to help you get started with your software.