How to transfer my software licence to my new computer?

Wide Angle Software Customer Support

   

How do I transfer my software licence to my new computer?

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Summary

To transfer your lifetime software licence to a new computer, follow these steps...

  1. Download and install TouchCopy onto your new computer.
  2. Launch TouchCopy and then select to "Activate TouchCopy".
  3. Enter your existing activation details.
  4. You'll be prompted to enter your existing activation code and the password that you used on the first activated computer. Note that passwords are case sensitive.
  5. You'll then be prompted to choose a brand new never previously used password, which is less than 16 characters long.

You can retrieve your activation code for your purchased software from here:

Retrieve TouchCopy activation code

Further Information

If you have a new PC you can transfer the activation code for any of our software products to the new PC. Similarly, you can transfer all your Mac activation codes to your new Mac. Note however that the PC and Mac activation codes are not interchangeable.

How to activate TouchCopy 16

If your TouchCopy activation code begins with TC16 or TM16, you can register your software on your new computer. Simply visit our activation code lookup page and enter the email address you used to purchase the software. You will then be provided with a list of your activation codes and download links for the versions of the software you have purchased.

You will not be charged for activating our products on your new computer.

If your activation code beginning with RP16 or RM16 does not work, you purchased a 12-month, single computer activation licence for TouchCopy. If your rental activation code has expired, or you wish to use it on an another computer, you can either renew your 12-month activation, or to upgrade to a lifetime 2-computer TouchCopy licence from the link below...

Renew my TouchCopy licence

If your TouchCopy activation code begins with TP11 or TM11, you purchased version 12 of TouchCopy. You can still download your purchased version of TouchCopy when you retrieve your activation code, but note that we are no longer updating TouchCopy 12. For a limited time, we'd like to offer you 50% discount to upgrade to TouchCopy 16 from here.

Publisher: Wide Angle Software
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Latest Comments

Jennifer wrote...
2018-03-27
I have downloaded TouchCopy onto a new computer and when trying to active the software my existing password is not working and new I enter a new password it say that is invalid also. Please assist
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Wide Angle Software wrote...
2018-03-28
@Jennifer Please see the latest response to your support ticket for further assistance with this issue.
Thomas Frew wrote...
2018-02-11
Trying to activate my recently purchased TouchCopy on a second computer following the directions as prompted, but it will not activate on the second computer. Please advise. Thank you.
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Wide Angle Software wrote...
2018-02-12
@Thomas Frew If the activation should fail, an error code should be displayed. Please open a support ticket on our online helpdesk detailing which error code is displayed as this will better enable us to assist with this issue.
Freddy Allen wrote...
2018-01-10
Need assistance with reactivating copy of touchcopy 12. Original computer crashed and I am attempting to reactivate on new computer. However, password that was set with original activation will not work.

Please advise.
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Wide Angle Software wrote...
2018-01-12
@Freddy Allen Please see the response to your latest support ticket for further assistance with this issue.
Peter wrote...
2017-12-10
I have reinstalled Touchcopy11 on a new PC and entered my activation code. I am only able to copy two albums from an old iPod (scroll wheel)to my Windows folder. After that all attempts say "Failed to Copy" with no explaination.

Suggestions?
Thanks, Peter
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Wide Angle Software wrote...
2017-12-11
@Peter Please try running TouchCopy as an administrator. This will ensure that it has the required permissions to perform the copy. If the tracks still fail to copy, please open a support ticket on our online helpdesk and once of our support team will be able to assist further.
John Blyde wrote...
2017-11-30
I have touch copy on my pc (installed 21/10/17) and would like to put it on my laptop also, can I do this or will I have to purchase separate licence?
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Wide Angle Software wrote...
2017-12-01
@John Blyde Our records show that you have purchased the lifetime license. As such, the same activation code can be used to activate TouchCopy to the full unrestricted version on up to two different computers. Therefore you will not need to repurchase a separate license for your laptop.
Nick wrote...
2017-11-24
How many computers can I use TouchCopy 16 on? I purchased the TouchCopy 16 (PC) Upgrade from TouchCopy 12. Thank you
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Wide Angle Software wrote...
2017-11-27
@Nick If you have purchased the TouchCopy 16 upgrade, this will be the lifetime version. As such, you can activate TouchCopy 16 to the full unrestricted version on up to two different computers at any given time.
Rannbo wrote...
2017-06-14
I bought touch copy last year but lost the activation code. What do I do?
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Wide Angle Software wrote...
2017-06-15
@Rannbo You can retrieve any previously purchased activation codes online by using our free activation code lookup service.
Daryl Roberts wrote...
2016-12-05
I purchased a Lifetime license for TouchCopy 16 (2 Computers). I activated TouchCopy on my primary laptop using the activation code you supplied, and created my password. When I tried to activate TouchCopy on my second laptop, the activation process prompted me to provide my original password, then it kept asking me to provide a NEW password. (Q1) Does my second install need a NEW password - if so, why? (Q2) Does the NEW password overwrite my old password on the primary laptop, given that I should need to reinstall the app on my primary laptop?
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Wide Angle Software wrote...
2016-12-07
@Daryl Roberts 1) We require that you create a new password each time that you activate as this has multiple security advantages. If you have forgot your password, you can select to resend your password to the email address used when first activating.

2) The new password is only required for the next activation attempt. Any previous installs of TouchCopy will not be affected and will continue to run the full unrestricted version.
Paul Baker wrote...
2016-11-17
Just updated to new version and it wont let me activate. Says my activation code should start with TP16 or RP16. Mine starts with TP11. Need help with activation. Thanks
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Wide Angle Software wrote...
2016-11-18
@Paul Baker TouchCopy 16 is a paid upgrade from TouchCopy 12. As such, TouchCopy 12 activation codes cannot be used with TouchCopy 16. Should you decide to upgrade, we are currently running a 50% discount promotion for customers who have previously purchased TouchCopy 12.
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Wide Angle Software wrote...
2016-11-14
@Jose BenComo III You can lookup your purchased activation code using our free online activation code lookup service. Please note that TouchCopy 16 is a paid upgrade from TouchCopy 12. As such, TouchCopy 12 activation codes are not compatible with TouchCopy 16.
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Wide Angle Software wrote...
2016-11-14
@Mark Please check your emails as I have emailed you your activation code. Please be sure to check your junk/spam folder in case it has been accidentally sent there.