Wide Angle Software Customer Support

   

How do I reinstall my registered version of TouchCopy?

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Summary

To reinstall your registered version of TouchCopy, follow these steps...

  1. Download and install your purchased version of TouchCopy.
  2. Launch TouchCopy and then select to "Activate TouchCopy".
  3. Enter your existing activation details.

If you have not done so already, you can download the latest version of TouchCopy from here:

Download TouchCopy Now

Further Information

If you cannot find your original registration code, you can retrieve your registration details for your products purchased from Wide Angle Software, based on your email address. Here you will also be given the download links for your purchased software.

Customers who purchased TouchCopy 09, TouchCopy 11, TouchCopy 12 or TouchCopy16 will need to enter their activation password when re-activating their software. When you first activated TouchCopy you will have provided an email address so that your password can be sent to you automatically should you forget it. You can request this from within the program itself when activating your software.

How to activate TouchCopy

You'll be prompted to enter your existing password, then create a new one for the re-activation.

Please check your spam email folders if you fail to receive an email about your password.

Publisher: Wide Angle Software
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*Your email address will not be displayed or shared. Please do not include personal information or purchase information such as your activation code or the email address used to purchase. For added security, comments may need to be validated by our support team before they are displayed.

Latest Comments

sal wrote...
2017-09-12
I have purchased this. I have been copying songs to a hard drive but it keeps getting stuck. Now I cannot open it at all. I have tried uninstalling and reinstalling and I have tried repair. What should I do now?
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Wide Angle Software wrote...
2017-09-13
@sal Please open a support ticket on our online helpdesk detailing any error information that is displayed when opening TouchCopy. This additional information will better enable us to assist with the issue.
Yordan cruz wrote...
2017-06-26
please I pay Touch copy12 for all life but I lost the code I need help for that thanks so much
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Wide Angle Software wrote...
2017-06-27
@Yordan cruz You can use our free activation code lookup service to retrieve any previously purchased activation codes.
Rita Bryant wrote...
2017-06-17
HI I purchased TouchCopy 11 in 2015. But recently reinstalled my computer and need to reinstall it but cannot find my version. It did send an email with links but it says the links are invalid. I have no idea what to do next. Thanks
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Wide Angle Software wrote...
2017-06-19
@Rita Bryant You can download TouchCopy 12 from the relevant link below. Your TouchCopy 11 activation code will be compatible with this version.

TouchCopy 12 (64-bit)
TouchCOpy 12 (32-bit)
Ron Beggs wrote...
2017-04-14
I lost my version of TouchCopy 09 due to hard drive failure.
My email changed from yuew@telus.net to beggs@telus.net. I have the original activation code.
I don't see how to download the 09 version.
For a reinstall it says
"1.Download and install your purchased version of TouchCopy."
Will my activation code work on the 12 version?
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Wide Angle Software wrote...
2017-04-20
@Ron Beggs Please use our free activation code lookup service to lookup any purchased activation codes with download links to your purchased version. Please note that TouchCopy 09 activation codes cannot be used with later versions.
Jody McMullen wrote...
2017-04-08
I'm trying to reactivate Touchcopy after I reset my PC. I've tried putting my original registration in & it prompted me to put in old password & create a new one . but it keeps telling me password is incorrect. I requested my password thru email & it keeps telling me the same thing. What do I need to do?
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Wide Angle Software wrote...
2017-04-10
@Jody McMullen Please see the response to your support ticket where we have provided you with a new password to use.
robert newman wrote...
2017-03-29
can you send me my password to reactivate
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Wide Angle Software wrote...
2017-03-29
@robert newman I have requested for your password to be sent to you. Please be sure to check your junk/spam folder in case it is incorrectly sent there. If you are still yet to receive it in a few moments, please open a support ticket on our online helpdesk where one of our technical team will be able to reset your password.
Dinah Parkison wrote...
2017-03-23
When trying to access touchcopy from a new computer and entering my access code it tells me my password is incorrect. I have had my password emailed to me to make sure i entered it correctly but I still get the same message.
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Wide Angle Software wrote...
2017-03-24
@Dinah Parkison Please open a ticket on our online helpdesk quoting your activation code and one of technical team will be able to investigate this issue further.
Keith wrote...
2017-03-22
Hey there! I no longer have access to the email address that I used to register my purchased copy, is there a way to get my password sent to my current email? Thanks for the help.
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Wide Angle Software wrote...
2017-03-24
@Keith Please submit a support ticket to our online helpdesk detailing the email address used to purchase and one of our support team will be able to update the email address linked to your activation code.
Alain Merveilleux wrote...
2017-03-20
I am unable to activate again my touchcopy after changing computer. I have my activation code and my password but I have an error code 0 when I try to reactivate. What can I do?
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Wide Angle Software wrote...
2017-03-21
@Alain Merveilleux After accessing your activation code on our system, it was displaying several invalid password attempts. As such, I have reset your password and have emailed you a new password. Please be sure to check your junk/spam folders in case it is incorrectly sent there.
Jeanette Mason wrote...
2017-02-24
I am unable reinstall my touch copy. I have not been emailed my password as requested
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Wide Angle Software wrote...
2017-02-27
@Jeanette Mason Please check your latest support ticket which details a new password to use with your activation code.