TouchCopy - How do I reinstall my registered version of TouchCopy?

Wide Angle Software Customer Support


How do I reinstall my registered version of TouchCopy?

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To reinstall your registered version of TouchCopy, follow these steps...

  1. Download and install your purchased version of TouchCopy.
  2. Launch TouchCopy and then select to "Activate TouchCopy".
  3. Enter your existing activation details.

If you have not done so already, you can download the latest version of TouchCopy from here:

Download TouchCopy Now

Further Information

If you cannot find your original registration code, you can retrieve your registration details for your products purchased from Wide Angle Software, based on your email address. Here you will also be given the download links for your purchased software.

Customers who purchased TouchCopy 09, TouchCopy 11, TouchCopy 12 or TouchCopy16 will need to enter their activation password when re-activating their software. When you first activated TouchCopy you will have provided an email address so that your password can be sent to you automatically should you forget it. You can request this from within the program itself when activating your software.

How to activate TouchCopy

You'll be prompted to enter your existing password, then create a new one for the re-activation.

Please check your spam email folders if you fail to receive an email about your password.

Back to TouchCopy Support
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Latest Comments

Zack wrote...

I am attempting to re-install Touchcopy due to an upgrade to a 64-bit version of Itunes and I'm receiving an error code 18. Please help. Thanks!
Wide Angle Software wrote...
@Zack This can occur when TouchCopy does not have the correct permissions to process the activation. Please close TouchCopy, and right click on the TouchCopy icon either in your desktop or start menu. Please then select Properties and go to the Compatibility tab. Here there should be an option to Run this program as an administrator. Please enable this, click Apply and then OK. TouchCopy should now activate successfully.
Roy Kratman wrote...
Is my license for Touchcopy 12 not good for Touchcopy 16? Touchcopy indicated that an update was available I downloaded it. Now its indicating that my license is not valid.

Thank you
Wide Angle Software wrote...
@Roy Kratman I can confirm that TouchCopy 16 is a paid upgrade from TouchCopy 12. As such TouchCopy 12 activation codes are not compatible with TouchCopy 16. I am sorry if this causes any inconvenience.
David Hillier wrote...
I purchase TouchCopy12 last year and I have since purchased a new computer. Can you please send me the activation information as I seem to have deleted it.
Thank you
Wide Angle Software wrote...
@David Hillier Please use our free Activation Code Look-up Service to look-up any of your previously purchased activation codes.
adrienne siegel wrote...
i bought originally on 8/8/15, expires on 2/17. i Recently bought a new pc and trying to install my itune music with touchcopy but wont accept my old acivation code
Wide Angle Software wrote...
@adrienne siegel Our records are showing that you have purchased TouchCopy 12. Please note these codes do not expire. It may be that you are attempting to activate TouchCopy 16 using your TouchCopy 12 activation code. TouchCopy 16 is a paid upgrade from TouchCopy 12 and as such your activation code will not be compatible.

You can redownload TouchCopy 12 towards the bottom of the TouchCopy download page. Alternatively, if you would like to upgrade to TouchCopy 16, please check out our 50% discount promotion.
Danielle wrote...
Hello, I purchased a much older version of touch copy in the past (about 5-8 years ago) and I think I bought a version that allowed it to be downloaded on more than one computer. I'm wondering if this purchase would still be valid? I do not know the activation key or password.
Wide Angle Software wrote...
@Danielle I have been unable to locate a sales record using the email address provided. Please submit a support ticket on our online helpdesk detailing the email address used at purchase and we will be able to assist further with this issue.
iris vanstraelen wrote...
I downloaded the touchcopy 12 somewhere beginning this year. I did a backup and now and want to do another one. He now is requiring a backup password (something I used to make me itunes backup with). Don't know what it wants. He doens't accept the itunes password, and don't recall having made one for touchcopy. What do I need to do? When I cancel, he doesn't do anything.
Wide Angle Software wrote...
@iris vanstraelen The backup password required is the password that was set when enabling backup encryption for your device. You can disable backup encryption within iTunes. This will prevent TouchCopy from requiring this password.
Christopher Gould wrote...
Dear Sir I am trying to re activate my itunes Sweeper i m using windows 10 now can you please help Your Hopefully Mr C Gould
Wide Angle Software wrote...
@Christopher Gould When activation fails, an error code should be displayed. Please submit a support ticket on our online helpdesk quoting the error code that is displayed and one of our technical staff will be able to assist with this issue. You can lookup your purchased activation code using our activation code lookup service.
Roy Baggott wrote...
Have new computer need to add my music into itunes qhich i have installed.
Wide Angle Software wrote...
@Roy Baggott You can restore your purchased version of TouchCopy by using our free registration lookup service. This will provide you with download links to your purchased version as well as your activation code.
Wide Angle Software wrote...
@EFRAIN ARZATE Please note that TouchCopy 16 is a paid upgrade from TouchCopy 12. As such TouchCopy 12 activation codes cannot be used to activate TouchCopy 16. Please open a support ticket on our online helpdesk and one of our support team will be able to assist further.
Robert Weatherford wrote...
I continue to get the message that my transfer is complete but it never starts the transfer process.
Wide Angle Software wrote...
@brock seiler Our records are showing that you have since successfully reactivated TouchCopy using your purchased activation code. Please open a ticket on our online helpdesk if this is incorrect and you still require assistance.