How do I reinstall my registered version of TouchCopy?

Wide Angle Software Customer Support

   

How do I reinstall my registered version of TouchCopy?

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Summary

To reinstall your registered version of TouchCopy, follow these steps...

  1. Download and install your purchased version of TouchCopy.
  2. Launch TouchCopy and then select to "Activate TouchCopy".
  3. Enter your existing activation details.
  4. You will also need to enter your TouchCopy password, which you can request from the program itself. Note that passwords are case sensitive.
  5. Choose a brand new never previously used password which is less than 16 characters long and click activate.

You can retrieve your activation details and download your purchased software here:

Retrieve TouchCopy Activation Details

Further Information

TouchCopy 16 activation codes start with TP16 or RP16 for PC, and TM16 or RM16 for Mac. If you previously purchased TouchCopy 16, please download the latest version of the software and activate it using your activation code. You will also need to enter your password when re-activating the software. When you first activated TouchCopy you will have provided an email address so that your password can be sent to you automatically should you forget it. You can request this from within the program itself when activating your software. Please check your spam email folders if you fail to receive an email about your password. You'll be prompted to enter your existing password, please note that passwords are case sensitive. Then create a a brand new password and click activate.

Please note that TouchCopy 09 and TouchCopy 12 activation codes cannot be used to activate TouchCopy 16. If you purchased TouchCopy 12, for a limited time, you can upgrade to TouchCopy 16 with a 50% discount.

Also, if your activation code beginning with RP16 or RM16 does not work, you purchased a 12-month activation licence for TouchCopy. If your activation code has expired, you can either renew your 12-month activation, or to upgrade to a lifetime TouchCopy licence from here.

How to activate TouchCopy

Publisher: Wide Angle Software
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Latest Comments

Hilton Green wrote...
2018-08-05
I purchased TouchCopy 12 for Mac in 2015. Activation code commenced with TM...... Was that only a 1-year licence or should it still work? When I connect my iPhone 8 there are lock icons next to all my songs & they will not copy across to iTunes.
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Wide Angle Software wrote...
2018-08-06
@Hilton Green Please open a support ticket on our online helpdesk detailing whether your tracks are from an Apple Music subscription. TouchCopy is unable to copy tracks downloaded from Apple Music as these tracks are digital rights managed.
David Porras wrote...
2018-06-19
I canĀ“t find my activation code
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Wide Angle Software wrote...
2018-06-20
@David Porras Please use our free activation code lookup service to lookup any purchased activation codes.
John Heinecke wrote...
2018-06-07
I need to make sure I do not lose my messsages, voice messages, files or anything else on my Iphone. I want EverythinG backed up. I need to put a new battery in it and I dont trust touchcopy from the support FAQs to do this. Do I risk losing everything I have already copied or what I am about to backup if I download the latest version of touchcopy 16? Why would an upgrade do an uninstall and install? This makes no sense to me? What happens to all the folders and record of what I have already backed up? How do I transfer from the PC to the Iphone6s to make it identical to what it was before i started this mess?? I'm in the middle of 2 court cases and I ABSOulzteLY NEED those messages and VOICE mail(Itunes will not copy NOTES or Messages or voicemail etc.)
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Wide Angle Software wrote...
2018-06-08
@John Heinecke To make backups of your device which you can then restore to the device, we recommend using iTunes functionality for that. You can of course use TouchCopy to access/copy/print data such as your messages for court case purposes.
Regarding the update to TouchCopy, I can confirm that no data is stored within TouchCopy itself. The software is only a medium for you to copy iPhone files to your computer, so whatever files you have copied already will not be lost when you update.
E. Michael Perdue wrote...
2018-03-16
I can find no password that is acceptable. The software keeps asking for a never-used password. I have tried 5-6 passwords, and there is no reason that most of them would have been used in the past.
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Wide Angle Software wrote...
2018-03-19
@E. Michael Perdue I can confirm that our system is displaying several invalid activation attempts as a password that has been used previously was used. Please create a new password that you have not used previously with your activation code. If the issue continues to persist, please open a ticket on our online helpdesk where we will be able to assist further.
Jim wrote...
2018-02-26
I found my activation code for touchcopy 09. Your link to redownload it goes to version 12. The page says you still support 09. Please let me know where I can find 09.
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Wide Angle Software wrote...
2018-02-27
@Jim Unfortunately TouchCopy 09 is no longer supported and has not been updated for over 6 years. As such, it is no longer available for download from our website.
Graciela Rodriguez Chida wrote...
2018-02-13
I need my activation code and my password because i cant find them. Can you send them?
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Wide Angle Software wrote...
2018-02-14
@Graciela Rodriguez Chida Please use our free online activation code lookup service to lookup your purchased activation codes. I have also requested for your password to be sent to the email address that we have on record for your activation code.
Earl Cooney wrote...
2018-01-29
Trying to download contacts for over an hour music ok photos ok but can not get contacts

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Wide Angle Software wrote...
2018-01-30
@Earl Cooney Please try making a new local backup of your device in iTunes and then relaunching TouchCopy. This should greatly speed up the time it takes for TouchCopy to access your contacts. If the issue continues to persist, please open a ticket on our online helpdesk.
Dave Morgan wrote...
2018-01-12
I forgot my password that i initially installed this program with. Would you please email me it or a new one. Thank you. Dave Morgan
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Wide Angle Software wrote...
2018-01-15
@Dave Morgan I have requested for your password to be resent to you. Please note that passwords are case sensitive.
Thomas Hanson wrote...
2017-11-27
Having trouble activating program on different computer. I deactivated it on the first one, installed on the second one but when I try to activate I get an error 17.
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Wide Angle Software wrote...
2017-11-28
@Thomas Hanson Our records are showing that you have since been able to successfully reactivate TouchCopy. Please see the response to your support ticket for further assistance should this issue continue to persist.
sal wrote...
2017-09-12
I have purchased this. I have been copying songs to a hard drive but it keeps getting stuck. Now I cannot open it at all. I have tried uninstalling and reinstalling and I have tried repair. What should I do now?
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Wide Angle Software wrote...
2017-09-13
@sal Please open a support ticket on our online helpdesk detailing any error information that is displayed when opening TouchCopy. This additional information will better enable us to assist with the issue.