TouchCopy - How do I reinstall my registered version of TouchCopy?

Wide Angle Software Customer Support


How do I reinstall my registered version of TouchCopy?

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To reinstall your registered version of TouchCopy, follow these steps...

  1. Download and install your purchased version of TouchCopy.
  2. Launch TouchCopy and then select to "Activate TouchCopy".
  3. Enter your existing activation details.

If you have not done so already, you can download the latest version of TouchCopy from here.

Further Information

If you cannot find your original registration code, you can retrieve your registration details for your products purchased from Wide Angle Software, based on your email address. Here you will also be given the download links for your purchased software.

Customers who purchased TouchCopy 09, TouchCopy 11 or TouchCopy 12 will need to enter their activation password when re-activating their software. When you first activated TouchCopy you will have provided an email address so that your password can be sent to you automatically should you forget it. You can request this from within the program itself when activating your software.

Please check your spam email folders if you fail to receive an email about your password.

Back to TouchCopy Support
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Latest Comments

Danielle wrote...
Hello, I purchased a much older version of touch copy in the past (about 5-8 years ago) and I think I bought a version that allowed it to be downloaded on more than one computer. I'm wondering if this purchase would still be valid? I do not know the activation key or password.
Wide Angle Software wrote...
@Danielle I have been unable to locate a sales record using the email address provided. Please submit a support ticket on our online helpdesk detailing the email address used at purchase and we will be able to assist further with this issue.
iris vanstraelen wrote...
I downloaded the touchcopy 12 somewhere beginning this year. I did a backup and now and want to do another one. He now is requiring a backup password (something I used to make me itunes backup with). Don't know what it wants. He doens't accept the itunes password, and don't recall having made one for touchcopy. What do I need to do? When I cancel, he doesn't do anything.
Wide Angle Software wrote...
@iris vanstraelen The backup password required is the password that was set when enabling backup encryption for your device. You can disable backup encryption within iTunes. This will prevent TouchCopy from requiring this password.
Christopher Gould wrote...
Dear Sir I am trying to re activate my itunes Sweeper i m using windows 10 now can you please help Your Hopefully Mr C Gould
Wide Angle Software wrote...
@Christopher Gould When activation fails, an error code should be displayed. Please submit a support ticket on our online helpdesk quoting the error code that is displayed and one of our technical staff will be able to assist with this issue. You can lookup your purchased activation code using our activation code lookup service.
Roy Baggott wrote...
Have new computer need to add my music into itunes qhich i have installed.
Wide Angle Software wrote...
@Roy Baggott You can restore your purchased version of TouchCopy by using our free registration lookup service. This will provide you with download links to your purchased version as well as your activation code.
Wide Angle Software wrote...
@EFRAIN ARZATE Please note that TouchCopy 16 is a paid upgrade from TouchCopy 12. As such TouchCopy 12 activation codes cannot be used to activate TouchCopy 16. Please open a support ticket on our online helpdesk and one of our support team will be able to assist further.
Robert Weatherford wrote...
I continue to get the message that my transfer is complete but it never starts the transfer process.
brock seiler wrote...
new pC need code
Wide Angle Software wrote...
@brock seiler Our records are showing that you have since successfully reactivated TouchCopy using your purchased activation code. Please open a ticket on our online helpdesk if this is incorrect and you still require assistance.
john sives wrote...
im sure i purchased a copy but cant find relevant details
Wide Angle Software wrote...
@john sives Please use our free registration lookup service to retrieve your activation details.
Sharon wrote...
It says I already deactivated my version but won't accept my password and wants me to fill out everything which is saying I've never had s password. Confused
Wide Angle Software wrote...
@Sharon Our records are showing that you have since been able to successfully reactivate TouchCopy. Please open a ticket on our support helpdesk if this is incorrect and you still require assistance.
Kimbel Metzgar wrote...
i can not find my activation code, the one that i can find does not work.
Wide Angle Software wrote...
@Kimbel Metzgar Please contact our Helpdesk with details of when you purchase the product and what payment method you used when purchasing. You can find our Helpdesk here:
Wide Angle Software wrote...
@MARTORY Please contact our Helpdesk providing your purchase email address. We will need the email address you used to purchase the product to find your records.