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Troubleshooting Droid Transfer USB Connection

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Troubleshooting Droid Transfer USB Connection

In the vast majority of cases, you can simply connect your USB cable to your Android and your PC to establish a connection with Droid Transfer. This is detailed in our Droid Transfer quick-start guide.

If you're having difficulties with this type of connection, please perform the troubleshooting steps below.

How to ensure a successful USB connection with Droid Transfer

  1. While using Droid Transfer make sure your phone remains on, and the Transfer Companion app is visible on your phone's screen - don't return to your home-screen or switch to another app.
    Transfer Companion welcome screen
  2. Please don't scan the QR code in Droid Transfer when connecting using a USB connection. Scanning the QR code is only needed when connecting over Wi-Fi.
  3. Disable mobile data on your Android device while using Droid Transfer. Having mobile data enabled could interfere even with a wired connection. Mobile data can be re-enabled after disconnecting from Droid Transfer.
  4. Check that your Windows Firewall is configured correctly. Please see the instructions on how to configure Windows Firewall to allow Droid Transfer to connect to your phone.
  5. Some connection issues can also be resolved by restarting your PC and Android device and trying again.
  6. Check you are using the latest version of both Droid Transfer AND Transfer Companion.
    This can be checked by going to Options -> Updates from within the software. You can update Droid Transfer for free here.
    The latest version of Transfer Companion is available from the Google Play Store.
  7. Check your default USB configuration on your Android device. This can be found within the 'Network' section of the 'Developer Options' on your device. Please ensure that the USB configuration is set to 'No data' or 'Charging Only' and not 'Media Transfer'. If Media Transfer is selected, Droid Transfer may not connect to your device.
    Android charging only setting
  8. Check that your Android device is being found in Windows File Explorer when it is connected. If your device does not show here, it is likely that there is an issue with the USB cable, USB port or USB drivers.
    If the phone is not detected by the computer, try a different USB cable for the connection. Also try connecting the cable into a different USB port in your computer in case there is a problem which the port you were trying.
  9. Finally, check that your device's USB drivers are installed on your PC. You should be able to download your relevant device's USB driver from the manufacturer's website. For example, I could download a Samsung Galaxy USB driver from Samsung's website, or LG Universal Mobile Drivers from LG's website. Please ensure that Droid Transfer is closed on your PC during the installation, and then relaunch it once the drivers have been installed.
  10. If this still fails, could you please email us a Droid Transfer log, so we can look into your issue further. There is no personal information contained in the log and this will only be used to investigate what is preventing the local connection between your phone and your PC. Please follow these steps...
    • Click 'Options' in the control bar at the top-right of the Droid Transfer window.
    • Click 'Log' at the bottom of the options list on the left-hand side of the Droid Transfer window.
    • Click the button 'Copy to Clipboard' – (Don't CTRL -C on your key board here – click the button on Droid Transfer)
    • Email the log along with details of your Android device and a description of the issue to our support team. We'll do our very best to get you going with Droid Transfer.
    Droid Transfer prosses log
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Publisher: Wide Angle Software