Support for Droid Transfer 2
Support & FAQs
Select a category below to view its support articles:
Droid Transfer 2 "Setup" Support Articles
- Activating Droid Transfer from Trial Mode
- Droid Transfer Activation Code Issues: Troubleshooting Guide
- What to do if Droid Transfer Will Not Open on Your PC
- Fix: Unable to install Droid Transfer on PC
- How to Create a Desktop Icon for Droid Transfer
- Is Droid Transfer Safe? Why You Can Trust It
- How to Deactivate Your Software License
- Unable to Download Droid Transfer- Insufficient Permissions
- How to Install a Previous Version of Transfer Companion
- How to Upgrade from Droid Transfer 1 to Droid Transfer 2
- How to Uninstall Droid Transfer from your PC
Droid Transfer 2 "Connection" Support Articles
- How to Connect your Android Device via Wi-Fi
- How to Connect your Android Device with a USB Cable
- Troubleshooting Droid Transfer USB Connection
- Troubleshooting Droid Transfer WiFi Connection
- Android Device Requesting Permissions for Transfer Companion
- Configuring Windows Firewall to Allow a Connection with Droid Transfer
Droid Transfer 2 "Messages" Support Articles
- Save Text Messages from Android to PDF
- How to Print Text Messages from Android Phone
- Failed to Load Messages in Droid Transfer - Causes & Fixes
- Droid Transfer does not Display all my Messages
- Solved: Error Loading Messages in Droid Transfer
- Fix: 'A text attachment was shared' error in Droid Transfer
- I updated Transfer Companion to version 3 on Google Play Store. How do I export messages to PDF?
Frequently Asked Questions
What is Droid Transfer and what can it do?
Droid Transfer is a powerful device management software for Windows that lets you copy content from Android phones to your computer. It can transfer photos, messages, music, contacts, call logs and more from your mobile device to your computer.
For a full list of features and how to use them, see Droid Transfer's user guide.
What can I do with the free trial?
When you first download Droid Transfer, it starts in trial mode so you can test the software with your device free.
This allows you to explore all of your Android device's content in Droid Transfer, and even try copying some files. With the trial, you can copy up to the first 5 messages in your conversations, unlimited calendars, up to 100 photos and songs, and the first 2 items per contact from your call history. See the full list of trial limitations.
How do I unlock the full version of Droid Transfer from trial mode?
To unlock the full version, you can purchase a Droid Transfer license from the Wide Angle Software website or the Microsoft Store.
- You'll receive an activation code with your purchase. Activate Droid Transfer with the code to unlock the full version.
- Or, if you installed and purchased Droid Transfer from the Microsoft Store, the full version will automatically unlock for you.
Will Droid Transfer work with my device and operating system?
- You can install Droid Transfer on Windows 10 or 11 computers.
- Supports Android devices from all major manufacturers, providing they are on Android 5 (Lollipop) or above.
See the Tech Spec for more details.
If you use an iPhone, iPad or iPod, you can use TouchCopy instead.
Is my data secure when using Droid Transfer?
Yes. Droid Transfer does not upload your data anywhere. Any files you choose to save are copied locally on your computer. No information is shared with Wide Angle Software or any third parties.
Droid Transfer contains no viruses, spyware or adware and has been certified as safe by multiple security providers. It has also been rigorously tested and reviewed to ensure that the software is safe to use and data remains secure.
How do I get started with Droid Transfer?
- Download and install Droid Transfer on your Windows computer.
- Get the free Transfer Companion app from the Google Play Store on your Android device.
- Connect your Android device using a USB cable or Wi-Fi.
- Explore your device's content in Droid Transfer, like Messages, Contacts, Photos, Call Logs, etc.
- Select some content and save it to your computer.
For more information, check out our full step-by-step guide to get started with Droid Transfer.
