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Droid Transfer does not display all of my Messages

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Droid Transfer does not display all of my Messages

Introduction

By default Droid Transfer will limit to showing only the last 30 days of messages. Please click the 'Set Dates' option in the 'Messages' section of Droid Transfer and then ensure that all messages are set to be shown.

Also please check Droid Transfer Options > Messages to make sure the Limit Option is unchecked and Hide conversations from unknown contact option is also unchecked.

    Also, make sure that the Transfer Companion App on your Android phone has full permissions to access messages on your device. To do this, please try the following:
  • On your device, open the main settings app Settings.
  • Tap Apps or Application Manager (depending on your device, this may look different).
  • Tap Transfer Companion within your list of apps.
  • Tap Permissions, then ensure that the Messages permission is enabled if it is displayed and not enabled.

If Droid Transfer is only showing received messages in some conversations, it could be that you are using Advanced Messaging messages. Droid Transfer supports standard RCS (Rich Communication Services) messages, implemented by operators such as Sprint, Verizon and Vodafone, but does not currently support operator-specific extensions to this type of messaging like AT&T's Advanced Messaging. For this reason, Advanced Messages are not displayed fully, or copied with Droid Transfer.

You can confirm the type of message by going to the Messages App on your phone and long pressing a sent message to display the message properties. The message type may display "Advanced Message".

What is Advanced Messaging?

AT&T's version of Advanced Messaging is attempting to make a richer messaging experience on mobile. It is based upon RCS messaging, but as it is a non-standard implementation of RCS, it is currently not fully supported.

Droid Transfer supports SMS, MMS and standard use of RCS.

What can I do?

It is possible to turn off Advanced Messages in your device's settings / options as shown in the screenshot below, so that any future messages can be backed up by Droid Transfer, however please note that changing this option will not convert your existing Advanced Messages into standard SMS / MMS messages.

turn off advanced messaging

Update: We have recently had reports of users being able to gain access to Advanced Messages by ensuring that they are downloaded to the Android phone, rather than stored in the AT&T cloud. To do this, you can try turning off "AT&T Messages Backup & Sync" in your messages app, as seen in this article: AT&T Messages Backup & Sync.

Let us know by emailing us at whether this works for you!

Publisher: Wide Angle Software

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