Error Loading Messages in Droid Transfer

In the vast majority of cases, you can simply connect your Android device with Droid Transfer and access all of your SMS and MMS conversations from the Messages section. This is detailed in our Droid Transfer user guide.

However, some users may encounter issues when loading their device content, such as "Failed to Load Messages" or "Error Loading Messages" or even in other sections like File with an "Error Loading Files".

This is often caused by insufficient permissions in either Droid Transfer or the Transfer Companion app. The guide below will help you troubleshoot this issue so that you can successfully view and copy your messages in Droid Transfer.

How to resolve "Error Loading Messages" in Droid Transfer

Step 1: Update Droid Transfer & Transfer Companion

We regularly update Droid Transfer to provide new features, enhancements and bug fixes. As such, it is important to keep your software up to date, for the best possible performance.

• Check for updates in Droid Transfer by going to Settings -> Updates. You can download the latest version of Droid Transfer here.
• You'll also need the latest version of Transfer Companion from the Google Play Store on your Android device.

Step 2: Grant app permissions for Transfer Companion on your Android device

1. Open your Android's Settings.
2. Go to "Apps" or "Application Manager" (depending on your device, this may look different).
3. Select "Transfer Companion".
4. Tap "Permissions" and enable all required permissions.

If the issue persists, find out how to set further app permissions.

Step 3: Run Droid Transfer as Administrator

Windows 11

1. Click the search box in the taskbar at the bottom of your screen.
2. Search "Droid Transfer".
3. Select "Run as administrator".

Older versions of Windows

1. Right-click the Droid Transfer icon on your Desktop or in your Programs folder.
2. Click "Properties" and then go to the "Compatibility" tab.
3. Enable "Run this program as an administrator".
4. Then click "Apply" and then "OK".

Finally, launch Droid Transfer, connect your Android and attempt to access Messages again.

If you have completed these steps and Droid Transfer is still not loading your messages, click on the "Run compatibility troubleshooter" in the Compatibility tab, as per image above to allow Windows to resolve the issue.

If you need any further assistance, please contact our support staff.