Wide Angle Software Customer Support

   

Will Tune Sweeper remove duplicates if my iTunes music is on an external drive or Network drive?

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Yes - Tune Sweeper will work fine if your iTunes music is stored on a network drive or an external drive such as a USB drive.

To remove duplicate songs from an iTunes library located on an external drive, follow these steps...

  1. Ensure that your music files are available to your computer file system before running Tune Sweeper. For example, you should be able to browse your music files using Windows Explorer (PC) or Finder (Mac).
  2. Download, install and launch Tune Sweeper.
  3. Search for duplicates with Tune Sweeper
  4. Once you have decided which duplicate groups in iTunes you wish to remove click on 'Remove Duplicates' button in Tune Sweeper.
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Detailed Steps

1. Firstly, use Tune Sweeper to search for duplicates by double clicking on the Tune Sweeper icon to run the program, then selecting "Search For Duplicates". See the Tune Sweeper user guide for details on how to configure Tune Sweeper's duplicate search criteria.

Select the "Search for Duplicates" button

2. Tune Sweeper can help you decide which iTunes duplicate you wish to keep and mark the rest for removal. See the Tune Sweeper User Guide for details on how to select which track to keep with Tune Sweeper.

3. Click on Remove Duplicates in Tune Sweeper.You can optionally select that Tune Sweeper will copy the tracks it removes from iTunes to your recycle bin. This will allow you to restore the tracks from the recycle bin if required or empty the recycle bin when you no longer require the files and want to claim back the disk space they are using.

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Latest Comments

xscape wrote...
2017-09-06
I tunes sweeper does not find the correct itunes library. The message: "library changed" apears after search for duplicates it says there are no Dublicates. This happens also after launching itunes with option key and slecting the itunes lib new. Mac os 10.12.6. The library is on a apple Time capsule 2 TB, there are about 40.000 songs and many dublicates. How can i change to the correct library? After trying to search for dublicates it says in 1 second there are no dublicates and the intro knob and the bar are flushing
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Wide Angle Software wrote...
2017-09-06
@xscape Tune Sweeper will use the library that is currently pointed to within iTunes. Please ensure that iTunes is currently pointed to the correct library before launching Tune Sweeper.
Jeff Wood wrote...
2017-07-28
I am trying to add files to iTunes not already in there, but TuneSweeper only searches for files on the hard drive not the external Hard Drive. I only bought it for this facility so if it is unable to do this can I have a refund please.
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Wide Angle Software wrote...
2017-07-31
@Jeff Wood Tune Sweeper currently searches locations that are indexed by Windows. Please ensure that your external hard drive is indexed by Windows. If you still wish to be refunded for your purchased, please open a support ticket on our online helpdesk where one of our support team will be able to help process that for you.
robert romano wrote...
2017-04-24
On V4.31 win 10 tune sweeper. 2 frustrating days trying to update track info. Finds 3800+ tracks to update, searches and finds many records to update - when I got to save - bombs out time after time. Does not finish - windows shuts it down after only updating a few records. Searched your FAQs. Also, only finds missing tracks on one drive. Alot of work to have to re re re re re run it to get 100 records at a time. Not worth it unless I can update info in an automated manner. Thx.
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Wide Angle Software wrote...
2017-04-27
@robert romano I am sorry to hear this. Please open a support ticket on our online helpdesk and one of our technical team will be able to provide further assistance. If Tune Sweeper crashes, please click to send the error report and include in the ticket the date and time that the error report was sent.
George Aposto wrote...
2016-05-10
I have created a brand new library on my NAS device alongside the iTUNES Media folder. How can i use TuneSweeper to add all the songs (located on NAS) to my library (located on NAS). Currently iTunes is empty.
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Wide Angle Software wrote...
2016-05-10
@George Aposto Sorry we cannot provide support for NAS. The only way to get Tune Sweeper to find the files on your NAS is for the files to be indexed so that if you search for a file in finder it will be displayed. Here is a support article on how to do this: http://www.wideanglesoftware.com/support/tunesweeper/not-in-itunes-feature-does-not-detect-music-on-an-external-hard-drive-or-usb-drive.php
Ed Mandell wrote...
2016-04-29
Hi, iTunes completely messed up my library (on a NAS) when I changed PCs with the result that I ended up with two identical copies of each track (albeit with different file names) can I choose which one I want to keep from the file name? i.e. I want to keep the file which doesnt have the number 1 or 2 in it.
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Wide Angle Software wrote...
2016-04-29
@Ed Mandell Tune Sweeper is often very difficult to get working with a NAS. You will also need to run fix track info in order to correct the file names. This is because the file names must be exact in order for Tune Sweeper to detect them as being duplicate.
Emery Dents wrote...
2015-12-09
Sweeper is taking hrs & hrs to find duplicates & grouping them & not moving on to the next step, even after 2 days.
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Wide Angle Software wrote...
2015-12-10
@Emery Dents Please try making your Keep Selection Preferences more strict to reduce the amount of duplicates returned. If you then remove these and repeat the process while reducing the restrictions, you will eventually get back to your original search with less duplicates returned. This will help to prevent the out of memory error and still enable all duplicates to be removed.
Ned wrote...
2015-03-23
Yes, but HOW to you get Tune Sweeper to 'point' to your music files on the external drive?
Some guidance would be greatly appreciated - I have spent the day on what I thought would be a 30min cleanup run.
Thank You.
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Wide Angle Software wrote...
2015-03-24
@Ned Tune Sweeper can only read the display the duplicates contained in your currently selected iTunes library. To change the library that Tune Sweeper reads, please see this support article for further assistance.
Stephen Sherlock wrote...
2015-02-28
I bought this app expecting it to be able to tidy up my iTunes folder which is on my server. However it seems to only be able to see my hard drive. The only \"not in iTunes\" items it finds are on my hard drive, and I know there are hundreds of missing tracks on my server.
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Wide Angle Software wrote...
2015-03-05
@Stephen Sherlock Please can you contact our Helpdesk for further assistance.
Dustin Smith wrote...
2015-01-28
I downloaded the free version and am testing it on my library (68000 + songs); I just had a bad experience buying another solution that was a bust (my bad); what limitations are there on the free one; I'm happy to pay if it works; I just want to be sure this time... thanks
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Wide Angle Software wrote...
2015-01-29
@Dustin Smith The demo version of Tune Sweeper will detect and display all the duplicates in your iTunes library. The demo version will not remove the duplicates from your iTunes library. To remove this restriction, please purchase the full version of Tune Sweeper.