Tune Sweeper finds duplicates - does not delete from iTunes

Wide Angle Software Customer Support

   

Tune Sweeper finds duplicates but does not remove any from iTunes.

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If Tune Sweeper reports that it has removed 0 duplicates from your iTunes library after you have clicked 'Remove Duplicates', please check that you're using the latest software version by going to Options -> Updates in the software. Registered users can update their software for free from here...

Get the latest Tune Sweeper version

Trouble-shooting tips

File Permissions for your Music Files. Ensure you have read/write permissions for the music files on your system. If the music files are read-only Tune Sweeper will not be able to remove them from your system.

You can run Tune Sweeper with additional permissions as administrator (Windows users only). To do this right click on the Tune Sweeper icon either on your desktop or in your programs folder. Select 'Properties' and then go to the 'Compatibility' tab. On here please select to 'Run this program as an administrator'. Once done press 'Apply' and then 'OK'. Please then re-launch Tune Sweeper and try again.

Run Tune Sweeper as administrator for additional permissions

Selecting iCloud items to remove. Ensure that the files you are attempting to remove from your iTunes library are not items just stored on iCloud (tracks with the cloud symbol next to them) as Tune Sweeper will not be able to remove those items.

iTunes requires administrator privileges to run. If your iTunes icon has a administrator shield on it and Windows asks for permission to run Tune Sweeper when you run it, then iTunes has been installed for administrator. This being the case, you need to run Tune Sweeper with administrator privileges also.

Still Failing to remove duplicates?

Once Tune Sweeper has completed the remove process and is reporting errors, click "View Details" to see a report why each of the tracks failed to be removed from Tune Sweeper.This report may provide clues as to why tracks are not being removed.

If you require assistance reading these logs, you may save the log to your computer and then contact our support team at www.wideanglesoftware.com/helpdesk/

Publisher: Wide Angle Software
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Latest Comments

Michael Sischka wrote...
2018-04-08
I did as instructed and gave the application adminstrator access and it worked perfectly !! Thanks
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Wide Angle Software wrote...
2018-04-09
@Michael Sischka I am happy to hear that these steps resolved the issue. Please do not hesitate to get in touch with us should you require any further assistance.
Dave Hagger wrote...
2018-03-31
Addition to my comment below. I have checked file permissions and these seem to be fine. I am also running Tune Sweeper as Administrator, so I more of less certain this is not a permissions issue.

Dave
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Wide Angle Software wrote...
2018-04-04
@Dave Hagger The error provided suggests that a required iTunes component has not been correctly installed. Please perform a clean install of iTunes as this will ensure that the required component has been correctly installed on your computer.
Dan Wilkening wrote...
2018-03-15
Tune Sweeper wont remove dupes. I have tried everything I can find for "fixes" on the internet but it still will not work with my windows 10. It says "working on item x of x but doesn't delete it. I just goes to the next and doesn't remove it ether.
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Wide Angle Software wrote...
2018-03-16
@Dan Wilkening I am sorry to hear this. At the end of the removal, does Tune Sweeper display a list of errors that occurred for the failed tracks? If so, please copy these errors as a support ticket on our online helpdesk. One of our technical team will then be able to assist further.
joergen pilz wrote...
2018-02-24
This software doesn't work. It finds duplicates but then hangs up about 2/3 through the library when trying to remove them. Nothing happens. Same thing happens when I trying to add new music not in iTunes. It hits a do loop and just hangs up.
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Wide Angle Software wrote...
2018-02-26
@joergen pilz Please see the latest response to your support ticket for further assistance with the issue mentioned.
Mary Springowski wrote...
2017-04-07
I bought this today and am trying to use it and it does NOTHING! If it doesn't start working I want a refund!
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Wide Angle Software wrote...
2017-04-07
@Mary Springowski Please contact our online helpdesk and one of our technical support team will be able to assist with this issue.
Dusty wrote...
2016-10-01
I bought tune sweeper today. installed it and every time I try to use it to delete songs it crashes. sends an error report to you but that is not much help for me. please help
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Wide Angle Software wrote...
2016-10-03
@Dusty Please submit a support ticket on our online helpdesk and one of our technical staff will be able to assist with this issue. Please be sure to quote the date and time that you last sent an error report as this will better enable us to identify your report.
Mike Arnold wrote...
2016-09-28
How do I get my money back? I hate this program it made a mess of my music collection. I want my dollars back but cannot find any way to get in touch with the makers. They say a 30day money back guarantee...
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Wide Angle Software wrote...
2016-10-03
@Mike Arnold I am sorry to hear that Tune Sweeper has not performed as expected. Please submit a support ticket on our online helpdesk and one of our support team will be able to issue you with a refund for your purchase. Please be sure to quote your transaction ID of the purchase.
Heuer, Andreasa wrote...
2016-06-06
Tune Sweeper failing to remove duplicates and to clear title information. I started Tune Sweeper with administrator privileges, but it does not work.
What shall i do?
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Wide Angle Software wrote...
2016-06-07
@Heuer, Andreasa Please open a support ticket on our online help desk and one of our technical support team will be able to assist you further. Please also include information such as which version of Tune Sweeper, Windows and iTunes you are using.
Joaquin Murillo jr wrote...
2016-01-29
Yea, I am having the same problem as these people are saying down below on comments. It says it removes them; but every time I come back, even after restarting the computer, tune sweeper still wants to remove the more songs. Whens it going to stop. And it doesn't do the rest of the things it says it will do; I still have tracks to add from my computer to the Itunes, I still have track to fix, and the same ones at that. And whey does it want to fix tracks that already have names, artist, and albums? But I have a list of track 1, track 2, track 3... and it doesn't want to touch them? IDK. somebody from the company help me or refund me.
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Wide Angle Software wrote...
2016-02-02
@Joaquin Murillo jr If you are using the PC version of Tune Sweeper it might help to try running the program in administer mode. You can do this by right clicking on the Tune Sweeper short cut and an option should appear to run as administer. If you are still having problems please contact our Helpdesk so they can provide further assistance.
Terry Ryno wrote...
2016-01-17
Wow wish I had read some of these problems before I purchased the software. It find dupes but doesn't delete them. Says it does but it doesn't. On PC using Windows 10
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Wide Angle Software wrote...
2015-12-14
@David Gould This is a problem caused by iTunes. This can be prevented by signing out of iTunes and then using Tune Sweeper. If the problem persists please contact our helpdesk for further support.