Tune Sweeper - Tune Sweeper finds duplicates but does not remove any from iTunes.

Wide Angle Software Customer Support

   

Tune Sweeper finds duplicates but does not remove any from iTunes.

4.67 (3 Votes)4.67 (3 Votes)4.67 (3 Votes)4.67 (3 Votes)4.67 (3 Votes) Average: 4.67 (3 Votes).

Tune Sweeper may report that it has removed 0 duplicates from your iTunes library after you have clicked 'Remove Duplicates'.

Common Causes for Removal Failure

Common causes for Tune Sweeper failing to remove duplicates are as follows:-

File Permissions for your Music Files. Ensure you have read/write permissions for the music files on your system. If the music files are read-only Tune Sweeper will not be able to remove them from your system.

Selecting iCloud items to remove. Ensure that the files you are attempting to remove from your iTunes library are not items just stored on iCloud (tracks with the cloud symbol next to them) as Tune Sweeper will not be able to remove those items.

iTunes requires administrator privileges to run. If your iTunes icon has a administrator shield on it and Windows asks for permission to run Tune Sweeper when you run it, then iTunes has been installed for administrator. This being the case, you need to run Tune Sweeper with administrator privileges also.

Still Failing to remove duplicates?

Once Tune Sweeper has completed the remove process and is reporting errors, click "View Details" to see a report why each of the tracks failed to be removed from Tune Sweeper.This report may provide clues as to why tracks are not being removed.

If you require assistance reading these logs, you may save the log to your computer and then contact our support team at www.wideanglesoftware.com/helpdesk/

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Latest Comments

Dusty wrote...
2016-10-01
I bought tune sweeper today. installed it and every time I try to use it to delete songs it crashes. sends an error report to you but that is not much help for me. please help
Wide Angle Software wrote...
2016-10-03
@Dusty Please submit a support ticket on our online helpdesk and one of our technical staff will be able to assist with this issue. Please be sure to quote the date and time that you last sent an error report as this will better enable us to identify your report.
Mike Arnold wrote...
2016-09-28
How do I get my money back? I hate this program it made a mess of my music collection. I want my dollars back but cannot find any way to get in touch with the makers. They say a 30day money back guarantee...
Wide Angle Software wrote...
2016-10-03
@Mike Arnold I am sorry to hear that Tune Sweeper has not performed as expected. Please submit a support ticket on our online helpdesk and one of our support team will be able to issue you with a refund for your purchase. Please be sure to quote your transaction ID of the purchase.
Heuer, Andreasa wrote...
2016-06-06
Tune Sweeper failing to remove duplicates and to clear title information. I started Tune Sweeper with administrator privileges, but it does not work.
What shall i do?
Wide Angle Software wrote...
2016-06-07
@Heuer, Andreasa Please open a support ticket on our online help desk and one of our technical support team will be able to assist you further. Please also include information such as which version of Tune Sweeper, Windows and iTunes you are using.
Joaquin Murillo jr wrote...
2016-01-29
Yea, I am having the same problem as these people are saying down below on comments. It says it removes them; but every time I come back, even after restarting the computer, tune sweeper still wants to remove the more songs. Whens it going to stop. And it doesn't do the rest of the things it says it will do; I still have tracks to add from my computer to the Itunes, I still have track to fix, and the same ones at that. And whey does it want to fix tracks that already have names, artist, and albums? But I have a list of track 1, track 2, track 3... and it doesn't want to touch them? IDK. somebody from the company help me or refund me.
Wide Angle Software wrote...
2016-02-02
@Joaquin Murillo jr If you are using the PC version of Tune Sweeper it might help to try running the program in administer mode. You can do this by right clicking on the Tune Sweeper short cut and an option should appear to run as administer. If you are still having problems please contact our Helpdesk so they can provide further assistance.
Terry Ryno wrote...
2016-01-17
Wow wish I had read some of these problems before I purchased the software. It find dupes but doesn't delete them. Says it does but it doesn't. On PC using Windows 10
David Gould wrote...
2015-12-13
I am removing 8,000 duplicates. For many of them iTunes keep popping up with a message "are you sure you want to delete this copy of the selected song?". It forces me to manually click ok for many (not all) of the songs. This is unacceptable and completely un-usable for me? What can I do??
David I just bought this software and if this is how it works, I want my money back!
Wide Angle Software wrote...
2015-12-14
@David Gould This is a problem caused by iTunes. This can be prevented by signing out of iTunes and then using Tune Sweeper. If the problem persists please contact our helpdesk for further support.
LARA wrote...
2015-12-03
HI i just bought tunesweeper. I searched for duplicates and found 220. Choose to delete. The application consistently hangs. Hangs indefinitely and nothing gets deleted. Just the message "working on item XX of 220".
Wide Angle Software wrote...
2015-12-04
@LARA Please check you have the latest version of Tune Sweeper installed. If not please download the update from here: https://www.wideanglesoftware.com/support/tunesweeper/

It might help to increase your search criteria so that less duplicates are returned and remove those. Then slowly reduce the strictness of the search until you are back to your original search with less duplicates. If the problem persists please contact our helpdesk for further assistance.
James Mitchell wrote...
2015-11-24
Sweeper found several hundred duplicates but I have to check off each set to delete them. It took 11 hours to find the duplicates and now a few hours removing them 18 at a time. Why no remove all button?
Wide Angle Software wrote...
2015-11-25
@James Mitchell The select all groups or unselect all groups should be the option that allows Tune Sweeper to go through and remove all groups/duplicates without you having to select each group. There is also an option for what tracks you want Tune Sweeper to keep. For example you can tell it to "Keep Best Quality" track.
Eric Andlauer wrote...
2015-11-16
Hi,

I have put permission to everyone with total access to my itunes library, I have launch both application (itunes and tune sweeper) in administrator mode, but it's not working ! Always the same message : \"All of the tracks in this group are linked to your iTunes account and as such cannot be removed.\"
Wide Angle Software wrote...
2015-11-17
@Eric Andlauer It sounds like you are trying to remove songs that you have purchased from the store. Tune sweeper will not allow you to remove these. It could help to click on "Ignore Group" for this group so you can proceed with out running into this problem.
David Smith wrote...
2015-10-04
Hi,

I have over 1800 detected duplicates but the software will only detect them, every time I click remove it says 0 songs were removed and then lists over 1800 tune sweeper errors, please help me to resolve this issue or issue me with a refund

Many thanks

Dave
Wide Angle Software wrote...
2015-10-16
@David Smith Please contact our helpdesk with this issue. www.wideanglesoftware.com/helpdesk
Wide Angle Software wrote...
2015-10-05
@Melissa Graham Hello,

You will need to increase strictness of the search criteria in Tune Sweeper so less duplicates are found. Then select to keep some of those duplicates so only a few of the duplicates are deleted at a time. http://www.wideanglesoftware.com/tunesweeper/help/v4/en/selecting.php If this does not resolve the issue please contact the helpdesk where further assistance can be given.