I have not received my registration code | General Support

Wide Angle Software Customer Support


I have not received my activation code.

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Activation codes are usually emailed to you within 2 hours of purchase. If you did not receive this email, please check your spam folders, in case your email provider considers the activation email as being spam. Please add wideanglesoftware.com to your safe senders list.

If you cannot find your original registration email, you can retrieve your activation details for products purchased by clicking the following link. You can also use this page to track your order...

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Look up your activation code

If you're unable to find your activation code on our support site, please click here to submit a ticket through our support system.

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Latest Comments

Brock Crews wrote...
I just purchased the iBackup extractor but I did not receive my activation code. I did get a receipt via email right away but no code. The lookup tool won't work for me either. Please help.
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Wide Angle Software wrote...
@Brock Crews Please be sure to check your junk/spam folder in case it was incorrectly sent there. If it is not there, please open a support ticket on our online helpdesk detailing the transaction Id on your receipt email. This will enable us to locate and provide you with your activation code.
Daniel Leasau wrote...
ur activation code on ou
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Wide Angle Software wrote...
@Daniel Leasau You can use our free activation code lookup service to retrieve any of your purchased activation codes. If you require any further assistance, please open a support ticket on our online helpdesk.
angel gill wrote...
hi there, i was under the impression that this was a free download. I am being asked for a registration number. however i never filled out an application and do not want to unless this is free and functional.
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Wide Angle Software wrote...
@angel gill We provide a free evaluation version of all of our desktop software. These versions have demonstration restrictions which vary between each product. To remove these restrictions, an activation code for the full unrestricted version will need to be purchased from our online store.
Jackelyne Llanio wrote...
I perchesed wideAngel Music Tag for 19.99 and it does not allow my activation code?
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Wide Angle Software wrote...
@Jackelyne Llanio Please open a ticket on our online helpdesk, stating which error code is displayed when activation fails. This will enable us to assist you further with this issue.
Willmann Alena wrote...
I downloading the touchCopy 12 I have my activation code but not my Password.
I clickt on the button "send a new one to my email" and three days later I havn´t a email from you. I look at the spam Folder too, but nothing!
Now I don´t know what I can do, pleas help me.
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Wide Angle Software wrote...
@Willmann Alena Please contact our helpdesk for assistance in this matter. You can find them here: www.wideanglesfotware.com/helpdesk
luke wrote...
i have recently purchased your software and event received an activation code ? where can i find this?
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Wide Angle Software wrote...
@luke We have a lookup service for being able to retrieve this information and you can also contact our Helpdesk to request this. https://www.wideanglesoftware.com/support/registration/index.php
Tyrome Vereen wrote...
I can't find my activation code for touch copy 12
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Wide Angle Software wrote...
@Tyrome Vereen you can locate your purchased activation code by using our free registration lookup service.