Help on removing duplicate tracks from iTunes with Tune Sweeper

Wide Angle Software Customer Support

   

Tune Sweeper detected duplicates but did not remove them from iTunes.

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If Tune Sweeper detects duplicate songs but then fails to remove them from iTunes please check that you're using the latest software version by going to Options -> Updates in the software. Registered users can update their software for free from here...

Get the latest Tune Sweeper version

Please also make the following checks:

1. Ensure you have read/write permissions for the music files on your system. If the music files are read-only Tune Sweeper will not be able to remove them from your system.

2. Ensure that the files you are attempting to remove from your iTunes library are not items just stored on iCloud (tracks with the cloud symbol next to them) as Tune Sweeper will not be able to remove those items.

3. You can run Tune Sweeper with additional permissions as administrator (Windows users only). To do this right click on the Tune Sweeper icon either on your desktop or in your programs folder. Select 'Properties' and then go to the 'Compatibility' tab. On here please select to 'Run this program as an administrator'. Once done press 'Apply' and then 'OK'. Please then re-launch Tune Sweeper and try again.

Run Tune Sweeper as administrator for additional permissions

Publisher: Wide Angle Software

Any Questions? Contact a member of our support team at our helpdesk.

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