Wide Angle Software Customer Support


Cannot find where to enter my TouchCopy activation code.

5 (2 Votes)5 (2 Votes)5 (2 Votes)5 (2 Votes)5 (2 Votes) Average: 5 (2 Votes).


To activate TouchCopy, follow these steps...

  1. Download, install and launch TouchCopy.
  2. Click 'Activate TouchCopy' in the top right corner of the main TouchCopy window.
  3. Enter your activation code and click "Activate".
  4. Enter your email address, create a password and then click "Activate TouchCopy".
Download TouchCopy Now

Detailed Steps

To manually register TouchCopy...

  • Download the demo of TouchCopy if you have not done so already, visit TouchCopy website and click on the download links.
  • Install TouchCopy on your computer by running the downloaded installer.
  • Start TouchCopy by double clicking the TouchCopy icon on your desktop.
  • At the introduction screen Click "Activate TouchCopy".
  • Enter your activation code, and click "Activate".
  • You will be asked for a password, select a password that can be used to re-activate TouchCopy should you need to re-install TouchCopy. Please provide an email address so that your password can be sent to you should you forget it.

Activate TouchCopy

TouchCopy needs to be connected to the internet in order to activate correctly. Please ensure that your computer has a valid internet connection before activating TouchCopy. Also, please check that any firewall software on your computer is not blocking TouchCopy from reaching the internet.

If you are still having trouble with your activation code, please click here to submit a ticket through our support system to enable us to look into your issue.

Publisher: Wide Angle Software
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Latest Comments

Holly Waters wrote...
Hi i have touchcopy but i cant find my activation code and your website doesnt recognise my email. Im still on touchcopy12
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Wide Angle Software wrote...
@Holly Waters Please open a support ticket on our online helpdesk detailing any email addresses that you may have used when purchasing. This will better enable us to recover your purchased activation code.
brian bowers wrote...
I can not find my password, how do I reset it?
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Wide Angle Software wrote...
@brian bowers I have reset your password and emailed your password to you. Please be sure to check your junk/spam folder in case it is incorrectly sent there.
Sharon wrote...
It says I don't have internet available, but Internet is on and working.
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Wide Angle Software wrote...
@Sharon Please try temporarily disabling any firewall software that may be preventing TouchCopy from accessing the internet. Alternatively, please make an exception in your firewall software to all access to TouchCopy to communicate through it.
Teresa wrote...
My computer got wiped so I have to reinstall and reactivate TouchCopy 9. I have installed the software but when I try to launch the program I get an error message saying "TouchCopy has encountered a problem and needs to close. We apologize for the inconvenience this error will cause. We have gathered engineering information about this error....". So I have not been able to put in my activation code.

I tried downloading the trial version of TouchCopy 12 and it launched perfectly. What is the problem?
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Wide Angle Software wrote...
@Teresa As we no longer support or update TouchCopy 09 this can lead to the product becoming out of date and not working with newer OS or iOS systems. This results in an error message like what you have described.
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Wide Angle Software wrote...
@Christianne Bartoszek Sorry for any confusion caused. This is most likely to do with needing to update the product again. You do not need to purchase it again. If you are unsure of how to activate the product please contact our Helpdesk who will be able to provide you with your activation code.
Christianne Bartoszek wrote...
I purchased this back in july and now its says I have to buy it again?
billy crose wrote...
no longer have my activation code to activate touchcopy on my new pc. how do i get it back?
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Wide Angle Software wrote...
@billy crose Please can you contact our Helpdesk for further assistance.
john hanlon wrote...
new lap top lost my touch copy 12 pc in change over what do I do ?
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Wide Angle Software wrote...
@john hanlon You can re-download the latest version of TouchCopy 12 for PC from Helpdesk, and then you will simply need to re-activate your software using your activation code and the password you created when last activating TouchCopy.
Andrew Parmigiani wrote...
i just purchased your TouchCopy 12 software and it will not open up on my macbook computer. i downloaded the software from the website and it states that i need Mac OS 10.8 or later version to open it. please help me with this issue. my computer is fully unto date and i cannot open your software
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Wide Angle Software wrote...
@Andrew Parmigiani Please can you contact our Helpdesk for further assistance.
Alain Ferron wrote...
I have the code but i won t actived with the key pass is said erreur l activation avec le code :7 a echouemot de password is invalid ? I need some help thank you on os x i have remoter my hard rive due of yosemite ,

thank you

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Wide Angle Software wrote...
@Alain Ferron Please contact our support team for more assistance here... http://www.wideanglesoftware.com/cgi-bin/ttx.cgi
Frank Batang wrote...
About transferring from ipod to itunes since my imac has a new HD...does ipod automatically deleted the songs (on the ipod) when transferring to itunes?
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Wide Angle Software wrote...
@Frank Batang When transferring your tracks from your iPod to iTunes using TouchCopy, the tracks will remain on your iPod and will not be automatically deleted. Tracks will only be deleted when syncing your iPod to your iTunes library if your iTunes library does not contain those tracks.