Wide Angle Software Customer Support

   

Using TouchCopy with devices containing encrypted iTunes backup data.

4.63 (8 Votes)4.63 (8 Votes)4.63 (8 Votes)4.63 (8 Votes)4.63 (8 Votes) Average: 4.63 (8 Votes).

Summary

To use TouchCopy on devices containing encrypted iTunes backup data, follow these steps...

  1. Download and install TouchCopy.
  2. Connect your device to your computer via the USB cable.
  3. When attempting to view certain data, TouchCopy will ask you to enter your encryption password.
  4. Once your encryption password has been entered, you will be able to copy data from the device as normal.
Download TouchCopy here

Detailed Steps

Introduction - iTunes Encryption of Device Backups.

When you connect your iPhone, iPad or iPod touch to your iTunes library - iTunes will make a backup of all the data on your device and store it locally on your PC. This data includes your contacts, messages, notes, calendars etc.

Optionally, you can specify that iTunes should encrypt this backup for additional security of your data. When you opt to encrypt your devices backup data, iTunes asks you for a password.

The screenshot below shows the area within iTunes where these settings are made...

Disable local backup encryption in iTunes

Removing Encryption from your backup

TouchCopy is able to read encrypted backups (see below), however, you can remove password encryption by clicking on the "Encrypt iPhone Backup" checkbox in iTunes. iTunes will ask you to enter your existing backup password before removing encryption.

Enter encrypted backup password

Using TouchCopy and Devices with Encrypted Backup Data

TouchCopy is able to view data on encrypted devices, however, you need to give TouchCopy the password you used to when opting to encrypt this data using iTunes.

TouchCopy will detect that the data on your device is encrypted and prompt you to enter the backup encryption password...

Enter data backup password

Note that you will not need to enter your password when viewing Music, Photos, Apps or Files on your iOS device. You will not need to enter a password at all for non-iOS based devices. (i.e. iPod Classic, iPod nano etc.).

For Your Privacy and Security

TouchCopy only uses your backup encryption password for the sole purpose of reading the data you require from your device. The password is not stored in any location on your computer or elsewhere. You will be required to enter your password again if you restart TouchCopy.

Publisher: Wide Angle Software
Name: Email:
Message:
As a security check, please complete the reCAPTCHA below:
*Your email address will not be displayed or shared. Please do not include personal information or purchase information such as your activation code or the email address used to purchase. For added security, comments may need to be validated by our support team before they are displayed.

Latest Comments

Faye Hezar wrote...
2017-08-15
what is activation code
Wide Angle Software logo
Wide Angle Software wrote...
2017-08-17
@Faye Hezar Please use our free activation code lookup service to lookup your purchased activation code.
Janette San Luis wrote...
2017-06-18
I can't remember the password when I backup the file in iTunes back in March. I've recently changed the password to iTunes and your system is not allowing me to back up the files. What should I do?
Wide Angle Software logo
Wide Angle Software wrote...
2017-06-19
@Janette San Luis Please firstly ensure that you have installed the latest version of TouchCopy 16 Mac from here. If the issue still persists, please open a support ticket on our online helpdesk and our technical team will be able to assist further.
DALE FAIRBANKS wrote...
2017-05-21
The password I am using for my apple devices does not work in your dialog box. It is quite annoying, because I have diligently paid my money, and cannot activate the application.
Wide Angle Software logo
Wide Angle Software wrote...
2017-05-22
@DALE FAIRBANKS Your backup encryption password may differ from your Apple ID password. Please try disabling and then re-enabling backup encryption for your device in iTunes. This will require your backup password and will enable you to ensure that this password is correct. If the issue does persist, please open a support ticket on our online helpdesk.
Kathryn E Lowe wrote...
2017-02-15
I can't get touch-copy to copy my messages from my i-Phone to my computer. It asks me for a date backup password. I have one password for that I use for Apple products and another password to access my i-pad, nothing for my iPhone. As a result I cannot backup my data.
Wide Angle Software logo
Wide Angle Software wrote...
2017-02-16
@Kathryn E Lowe The password required will be the password that was set when enabling backup encryption on your device. This may be different from your Apple ID password. Without this password, TouchCopy will be unable to access content such as messages.
LLOYD Magnusen wrote...
2017-01-31
I FORGOT MY ENCRYTION PASSWORD
Wide Angle Software logo
Wide Angle Software wrote...
2017-02-01
@LLOYD Magnusen It is not possible to recover your encryption password. TouchCopy will be unable to access data without the correct encryption password. If you have a lock screen on your phone, please try that password as iTunes can sometimes set the encryption password to this by default.
Mark wrote...
2017-01-12
I know my password and can change it in iTunes but ToouchCopy never recognizes the password.
Wide Angle Software logo
Wide Angle Software wrote...
2017-01-13
@Mark Please ensure that you have installed the latest TouchCopy update as this should resolve the issue. If the issue occurs in the latest version, please submit a support ticket on our online helpdesk, detailing the version of TouchCopy, iOS and Windows that you are using.
Pea wrote...
2016-12-14
Hi folks. Like others here, I don't remember my encryption password. Following Apple's suggestion for forgotten encryption password, I changed my settings in iTunes and backed up to iCloud instead of my computer. I also deleted the backup on my computer. This has not changed the fact that TouchCopy still asks for my (forgotten) encryption password.

Would it work if I restored my phone to factory settings and then restored it with the iCloud backup and then set it to back up to my computer instead of iCloud, then backed it up without encryption?

I really just want to save all my messages before I ditch this phone for a new one (this one is like 3 years old).

Thanks!
Wide Angle Software logo
Wide Angle Software wrote...
2016-12-15
@Pea TouchCopy is only able to use local backups and will attempt to create a new one if one is not present. This backup will therefore be encrypted if the option is set on your device.

We have not attempted the proposed method ourselves, but it seems possible that it may work as factory resetting your device should disable the encryption option. Please ensure that all of your content is definitely backed up to iCloud before doing so to prevent any data loss.
Bart Kellett wrote...
2016-12-09
Cant remember encryption password
Wide Angle Software logo
Wide Angle Software wrote...
2016-12-12
@Bart Kellett Unfortunately, without the encryption password TouchCopy will be unable to read data such as messages. There is currently no method to retrieve this password in iTunes.
Bryan Collis wrote...
2016-12-09
Hi there, how do I reset my password when I cant remember it ?
Wide Angle Software logo
Wide Angle Software wrote...
2016-12-12
@Bryan Collis Below where your password is entered should be an option to retrieve your password. If you select this, your existing password will be emailed to you. You will be asked to change your password when reactivating.
kaitie wrote...
2016-12-08
My messages wont download. I have IOS 10.1.1 on my iphone 6. I'm putting in the correct password.
Wide Angle Software logo
Wide Angle Software wrote...
2016-12-12
@kaitie Please ensure that you have updated TouchCopy to the latest version. If the issue continues, please submit a support ticket on our online helpdesk detailing the version of TouchCopy you are using. One of our technical support team will then be able to more easily assist you.