Using TouchCopy with encrypted iTunes backup data.

Wide Angle Software Customer Support


Using TouchCopy with devices containing encrypted iTunes backup data.

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To use TouchCopy on devices containing encrypted iTunes backup data, follow these steps...

  1. Download and install TouchCopy.
  2. Connect your device to your computer via the USB cable.
  3. When attempting to view certain data, TouchCopy will ask you to enter your encryption password.
  4. Once your encryption password has been entered, you will be able to copy data from the device as normal.
Download TouchCopy here

Detailed Steps

Introduction - iTunes Encryption of Device Backups.

When you connect your iPhone, iPad or iPod touch to your iTunes library - iTunes will make a backup of all the data on your device and store it locally on your PC. This data includes your contacts, messages, notes, calendars etc.

Optionally, you can specify that iTunes should encrypt this backup for additional security of your data. When you opt to encrypt your devices backup data, iTunes asks you for a password.

The screenshot below shows the area within iTunes where these settings are made...

Encrypt local backup

Removing Encryption from your backup

TouchCopy is able to read encrypted backups (see below), however, you can remove password encryption by clicking on the "Encrypt iPhone Backup" checkbox in iTunes. iTunes will ask you to enter your existing backup password before removing encryption.

Enter encrypted backup password

Using TouchCopy and Devices with Encrypted Backup Data

TouchCopy is able to view data on encrypted devices, however, you need to give TouchCopy the password you used to when opting to encrypt this data using iTunes.

TouchCopy will detect that the data on your device is encrypted and prompt you to enter the backup encryption password...

Enter data backup password

Note that you will not need to enter your password when viewing Music, Photos, Apps or Files on your iOS device. You will not need to enter a password at all for non-iOS based devices. (i.e. iPod Classic, iPod nano etc.).

For Your Privacy and Security

TouchCopy only uses your backup encryption password for the sole purpose of reading the data you require from your device. The password is not stored in any location on your computer or elsewhere. You will be required to enter your password again if you restart TouchCopy.

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Latest Comments

Mark wrote...
I know my password and can change it in iTunes but ToouchCopy never recognizes the password.
Wide Angle Software wrote...
@Mark Please ensure that you have installed the latest TouchCopy update as this should resolve the issue. If the issue occurs in the latest version, please submit a support ticket on our online helpdesk, detailing the version of TouchCopy, iOS and Windows that you are using.
Pea wrote...
Hi folks. Like others here, I don't remember my encryption password. Following Apple's suggestion for forgotten encryption password, I changed my settings in iTunes and backed up to iCloud instead of my computer. I also deleted the backup on my computer. This has not changed the fact that TouchCopy still asks for my (forgotten) encryption password.

Would it work if I restored my phone to factory settings and then restored it with the iCloud backup and then set it to back up to my computer instead of iCloud, then backed it up without encryption?

I really just want to save all my messages before I ditch this phone for a new one (this one is like 3 years old).

Wide Angle Software wrote...
@Pea TouchCopy is only able to use local backups and will attempt to create a new one if one is not present. This backup will therefore be encrypted if the option is set on your device.

We have not attempted the proposed method ourselves, but it seems possible that it may work as factory resetting your device should disable the encryption option. Please ensure that all of your content is definitely backed up to iCloud before doing so to prevent any data loss.
Bart Kellett wrote...
Cant remember encryption password
Wide Angle Software wrote...
@Bart Kellett Unfortunately, without the encryption password TouchCopy will be unable to read data such as messages. There is currently no method to retrieve this password in iTunes.
Bryan Collis wrote...
Hi there, how do I reset my password when I cant remember it ?
Wide Angle Software wrote...
@Bryan Collis Below where your password is entered should be an option to retrieve your password. If you select this, your existing password will be emailed to you. You will be asked to change your password when reactivating.
kaitie wrote...
My messages wont download. I have IOS 10.1.1 on my iphone 6. I'm putting in the correct password.
Wide Angle Software wrote...
@kaitie Please ensure that you have updated TouchCopy to the latest version. If the issue continues, please submit a support ticket on our online helpdesk detailing the version of TouchCopy you are using. One of our technical support team will then be able to more easily assist you.
matt wrote...
FYI I was able to make the backup password work, I had to de-encrypt with my password, and then re-encrypt with a VERY SIMPLE password. Now touch copy reads text messages.
Wide Angle Software wrote...
@matt I am happy to hear that this issue was resolved. However, we would expect TouchCopy to work with all encryption passwords. Please can you provide which version of iOS and TouchCopy you were using as this will enable us to look into this issue using a similar setup.
matt atkinson wrote...
the encryption does not work, and I'm definitely using the correct password. The password is uncomplicated and I've typed it in itunes. I'm now doing an unencrypted backup to try and get the text messages backed up. If this doesn't work I think I'll need a refund.
Wide Angle Software wrote...
@matt atkinson Please open a support ticket on our online helpdesk detailing which version of iOS and TouchCopy you are using. This will enable us to assist further with this issue if it continues to persist.
Raymond Chavez wrote...
Touch copy does not accept my backup password. Tried multiple times.
Wide Angle Software wrote...
@Raymond Chavez If your device has been updated to iOS 10, please ensure that you are using at least TouchCopy 16.05 as this update includes important fixes and should resolve this issue.
Wide Angle Software wrote...
@Mary Lou Robinson The password required will be your iTunes encryption password. This may differ depending on what was set when enabling the option for each device. Please also ensure that you are running at least TouchCopy 16.05 if your iPhone 6 plus is running iOS 10.
Mary Lou Robinson wrote...
My TouchPad is not recognizing my password> I have an and I Phone 6 plus. I didnot have this problem with my I phone 5
CHAPET Patrice wrote...
Touch Copy 16.04 (last version) / MacOS 10.11.6, last update Apple installed (iTunes)
Version Apple in Frech with keyboard French
My iPhone5s (backup) is not recongnized (error Password). I retype password is in iTunes and same problem after. I tried many times, same error.
Do you have idea ?
Best regards
Patrice Chapet

Wide Angle Software wrote...
@CHAPET Patrice We have recently resolved this issue on the PC version and are now working on the Mac version. Please lookout for the upcoming 16.05 update.