Using TouchCopy with encrypted iTunes backup data.

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Using TouchCopy with devices containing encrypted iTunes backup data.

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To use TouchCopy on devices containing encrypted iTunes backup data, follow these steps...

  1. Download and install TouchCopy.
  2. Connect your device to your computer via the USB cable.
  3. When attempting to view certain data, TouchCopy will ask you to enter your encryption password.
  4. Once your encryption password has been entered, you will be able to copy data from the device as normal.
Download TouchCopy here

Detailed Steps

Introduction - iTunes Encryption of Device Backups.

When you connect your iPhone, iPad or iPod touch to your iTunes library - iTunes will make a backup of all the data on your device and store it locally on your PC. This data includes your contacts, messages, notes, calendars etc.

Optionally, you can specify that iTunes should encrypt this backup for additional security of your data. When you opt to encrypt your devices backup data, iTunes asks you for a password.

The screenshot below shows the area within iTunes where these settings are made...

Disable local backup encryption in iTunes

Removing Encryption from your backup

TouchCopy is able to read encrypted backups (see below), however, you can remove password encryption by clicking on the "Encrypt iPhone Backup" checkbox in iTunes. iTunes will ask you to enter your existing backup password before removing encryption.

Enter encrypted backup password

Using TouchCopy and Devices with Encrypted Backup Data

TouchCopy is able to view data on encrypted devices, however, you need to give TouchCopy the password you used to when opting to encrypt this data using iTunes.

TouchCopy will detect that the data on your device is encrypted and prompt you to enter the backup encryption password...

Enter data backup password

Note that you will not need to enter your password when viewing Music, Photos, Apps or Files on your iOS device. You will not need to enter a password at all for non-iOS based devices. (i.e. iPod Classic, iPod nano etc.).

For Your Privacy and Security

TouchCopy only uses your backup encryption password for the sole purpose of reading the data you require from your device. The password is not stored in any location on your computer or elsewhere. You will be required to enter your password again if you restart TouchCopy.

Publisher: Wide Angle Software
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Latest Comments

mr.g. wrote...
i don't have an iTunes account, either on the phone or on the computer.
how do i access touch copy without a password?
i need to download text msg for printing.
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Wide Angle Software wrote...
@mr.g. If the iPhone has backup encryption set, TouchCopy will require the password that was set when backup encryption was enabled for the device. Please note that this may not be an iTunes account password as an iTunes account is not required to enable backup encryption. TouchCopy will be unable to access encrypted message data without this password.
Clark Caldwell wrote...
iCloud backup is being used in the settings in iTunes but still asks for a password? Phone and iTunes are up to date as of this post.
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Wide Angle Software wrote...
@Clark Caldwell While your device may be set to backup via iCloud, backup encryption may still be set for local backups. As such, TouchCopy will require the local backup encryption password in order to access device data such as messages.
john wrote...
Does Wide Angle download to my new Iphone 8? if not how do i get my music from my old phone to my new phone. The last time i tried uploading to itunes and it stripped and deleted music not purchased on itunes and deleted them from my phone as well.
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Wide Angle Software wrote...
@john TouchCopy enables you to copy music from your old iPhone to your iTunes Library on your PC or Mac. Once in your iTunes Library, iTunes must then be used to sync it to your new device. The copy will include tracks that were not purchased through iTunes.
gilbert Youdeem wrote...
How do I recover or rest my encrypted password so I can download my phone via touch copy on my PC. it is not same as my Itunes password. thanks
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Wide Angle Software wrote...
@gilbert Youdeem It is not possible to recover or reset your backup encryption password. The option to turn backup encryption off also requires this password to be provided. Your device would need to be restored from an non-encrypted backup or reset to disable this option. This however is likely to result in data being lost that you wished to copy.
Vanessa wrote...
Hi. I am trying to dowNload new messages again, and again it says i need to purchase touchcopy. But I already purchased a 1 year rental, and every time I go into it, it says the same thing, that I need to activate it. The activation keys that I try, don't work. Now what do I do?
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Wide Angle Software wrote...
@Vanessa You will not need to repurchase TouchCopy. Please use your activation code that was provided through our online helpdesk. If the issue continues to persist, please contact us via our online helpdesk detailing which error code is displayed when the activation fails. This will better enable us to provide assistance.
Elizabeth Basherian wrote...
It seems like every time I try to log in so I can back-up my iPhone I need to have my password reset this will be the 3rd time I need my password to be reset so I can. The process in which this is handled take at lease a few days which is a bit frustrating there needs to be another solution that takes less time.
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Wide Angle Software wrote...
@Elizabeth Basherian I am sorry to hear this. Your password will only be required when reactivating TouchCopy. TouchCopy should remain activated on your computer between runs. If TouchCopy is not remaining activated, please open a support ticket on our online helpdesk and one of our technical team will be able to assist further.
I forgot my encrypted password so can you copy text message through my Icloud backup instead?
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Wide Angle Software wrote...
@DIANE SCHWARTZ TouchCopy currently does not support accessing content from iCloud backups. I am sorry for any inconvenience that this may cause.
Faye Hezar wrote...
what is activation code
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Wide Angle Software wrote...
@Faye Hezar Please use our free activation code lookup service to lookup your purchased activation code.
Janette San Luis wrote...
I can't remember the password when I backup the file in iTunes back in March. I've recently changed the password to iTunes and your system is not allowing me to back up the files. What should I do?
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Wide Angle Software wrote...
@Janette San Luis Please firstly ensure that you have installed the latest version of TouchCopy 16 Mac from here. If the issue still persists, please open a support ticket on our online helpdesk and our technical team will be able to assist further.
The password I am using for my apple devices does not work in your dialog box. It is quite annoying, because I have diligently paid my money, and cannot activate the application.
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Wide Angle Software wrote...
@DALE FAIRBANKS Your backup encryption password may differ from your Apple ID password. Please try disabling and then re-enabling backup encryption for your device in iTunes. This will require your backup password and will enable you to ensure that this password is correct. If the issue does persist, please open a support ticket on our online helpdesk.