TouchCopy - Using TouchCopy with devices containing encrypted iTunes backup data.

Wide Angle Software Customer Support


Using TouchCopy with devices containing encrypted iTunes backup data.

5 (5 Votes)5 (5 Votes)5 (5 Votes)5 (5 Votes)5 (5 Votes) Average: 5 (5 Votes).


To use TouchCopy on devices containing encrypted iTunes backup data, follow these steps...

  1. Download and install TouchCopy.
  2. Connect your device to your computer via the USB cable.
  3. When attempting to view certain data, TouchCopy will ask you to enter your encryption password.
  4. Once your encryption password has been entered, you will be able to copy data from the device as normal.

If you have not done so already, you can download TouchCopy from here.

Detailed Steps

Introduction - iTunes Encryption of Device Backups.

When you connect your iPhone, iPad or iPod touch to your iTunes library - iTunes will make a backup of all the data on your device and store it locally on your PC. This data includes your contacts, messages, notes, calendars etc.

Optionally, you can specify that iTunes should encrypt this backup for additional security of your data. When you opt to encrypt your devices backup data, iTunes asks you for a password.

The screenshot below shows the area within iTunes where these settings are made...

Encrypt local backup

Removing Encryption from your backup

TouchCopy is able to read encrypted backups (see below), however, you can remove password encryption by clicking on the "Encrypt iPhone Backup" checkbox in iTunes. iTunes will ask you to enter your existing backup password before removing encryption.

Enter encrypted backup password

Using TouchCopy and Devices with Encrypted Backup Data

TouchCopy is able to view data on encrypted devices, however, you need to give TouchCopy the password you used to when opting to encrypt this data using iTunes.

TouchCopy will detect that the data on your device is encrypted and prompt you to enter the backup encryption password...

Enter data backup password

Note that you will not need to enter your password when viewing Music, Photos, Apps or Files on your iOS device. You will not need to enter a password at all for non-iOS based devices. (i.e. iPod Classic, iPod nano etc.).

For Your Privacy and Security

TouchCopy only uses your backup encryption password for the sole purpose of reading the data you require from your device. The password is not stored in any location on your computer or elsewhere. You will be required to enter your password again if you restart TouchCopy.

Back to TouchCopy Support
Name: Email:
As a security check, please complete the reCAPTCHA below:
*Your email address will not be displayed or shared. Please do not include personal information or purchase information such as your activation code or the email address used to purchase. For added security, comments may need to be validated by our support team before they are displayed.

Latest Comments

Michael Roeker wrote...
I am using the following :
iPhone 5 with IOS 10.0.2
iTunes for windows
Touchcopy 12.86
I did a new backup of my iPhone and used a Password !
While connected to Touchcopy, the program asked me for this Password, but the correct and not misstyped Password is not accepted !!!
I tried zhis several times to be sure, but it doesnt work !!
Please Reply.
Regards Michael
Wide Angle Software wrote...
@Michael Roeker TouchCopy 12 is not compatible with devices running iOS 10. As such, it may display that the backup password is incorrect for these devices. Please submit a support ticket on our online helpdesk as you may be eligible for a discount should you decide to upgrade to TouchCopy 16.
Bill Lewis wrote...
I am entering my correct iTunes password and keep getting an incorrect password message. I using a iPhone 7 with Touchcopy 16.4.
Wide Angle Software wrote...
@Bill Lewis Can you please submit a support ticket on our online helpdesk detailing which version of OS X and iTunes you are using? This will help us to investigate this issue.
Kathy wrote...
This is the fourth attempt to get a solution here today, you all keep removing my messages. I even when to your tech support and all I get a a verification my email was received. No solutions. I cannot copy my voicemail, I have done everything, I have a password, it says it is incorrect, it is not incorrect. I remove the encryption, then it says I have no voicemail, I do have voicemail. My guess is you all will remove this plea for help. If so, I will have no choice but to go buy another software to help and will give you all bad reviews every chance I can.
Wide Angle Software wrote...
@Kathy It appears that you have submitted your comments and support ticket whilst our office was closed. Please see the below responses to your previous comments. Our records also show that a response has also since been made to your support ticket. Please check your support ticket to view this response.
Kathy wrote...
Wide Angle Software wrote...
@Kathy I am sorry for any confusion that may have been caused, we have not erased any of your previous messages. As mentioned below the comments form, we validate comments before they are made visible publicly. This ensures that comments containing sensitive information such as activation codes and email addresses are not made visible.
kathy wrote...
When I disable my I-Phone encryption...I get:
Your I-Phone does not contain any voice mails! It does, they are all from my father and i am trying to save them, he is 88 and I want these voice messages to listen to when I miss him after he dies...
Wide Angle Software wrote...
@kathy Please confirm which version of TouchCopy and iOS you are using. If you are using TouchCopy 12 with iOS 10, TouchCopy 12 is not compatible with iOS 10. As such, it will be unable to locate data such as Voice Mails and messages. We have since released TouchCopy 16 which is compatible with iOS, however this is a paid upgrade rather than a free update.
Kathy wrote...
I cannot copy my voice mails anymore form my I-Phone 6. I am very upset becasue these voice mails are important to me. It asks for my I-Tunes password, I put it in and it says it is not correct. IT IS CORRECT. I am so angry! Why did I spend money on a software that does not work. I have followed all of the help guides over and over for THREE MONTHS and nothing works.
Wide Angle Software wrote...
@Kathy If you are running TouchCopy 16, we have recently released version 16.04 which resolves an issue whereby it was incorrectly displaying that the entered password was incorrect even when it was not. Please update to this latest version to resolve this issue.
Dianna Broadway wrote...
I am entering my correct iTunes password and keep getting an incorrect password message
Wide Angle Software wrote...
@Dianna Broadway We have recently released a new update (16.04) that should resolve this issue. Please open a support ticket if the issue continues to persist with this latest version.
Bob Jolly wrote...
i do not remember my backup password
Wide Angle Software wrote...
@Bob Jolly We have since released a new update to TouchCopy (16.04) which fixes an issue whereby TouchCopy incorrectly reported that the entered back up password was incorrect. Please update to the latest version. You can remove backup encryption within iTunes, but will need the password to do this. It is not possible to recover a forgotten backup password.
Nicole Calise wrote...
I have entered the correct password - I even went as far as to change the password with iTunes but TouchCopy continues to say it's incorrect. Also, I think it's wrong that you would charge 50% to upgrade my software.
Wide Angle Software wrote...
@Nicole Calise We have since released an update (16.04) that resolves an issue whereby TouchCopy 16 displays that your backup password is incorrect. Please download this latest version.
James wrote...
I removed encryption and still not allowing me to download my files! Please help!
Wide Angle Software wrote...
@James Please submit a support ticket on our online helpdesk and one of our technical staff will be able to assist with this issue. Please be sure to detail which version of TouchCopy and iOS you are using.