TouchCopy - Using TouchCopy with devices containing encrypted iTunes backup data.

Wide Angle Software Customer Support

   

Using TouchCopy with devices containing encrypted iTunes backup data.

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Summary

To use TouchCopy on devices containing encrypted iTunes backup data, follow these steps...

  1. Download and install TouchCopy.
  2. Connect your device to your computer via the USB cable.
  3. When attempting to view certain data, TouchCopy will ask you to enter your encryption password.
  4. Once your encryption password has been entered, you will be able to copy data from the device as normal.

If you have not done so already, you can download TouchCopy from here.

Detailed Steps

Introduction - iTunes Encryption of Device Backups.

When you connect your iPhone, iPad or iPod touch to your iTunes library - iTunes will make a backup of all the data on your device and store it locally on your PC. This data includes your contacts, messages, notes, calendars etc.

Optionally, you can specify that iTunes should encrypt this backup for additional security of your data. When you opt to encrypt your devices backup data, iTunes asks you for a password.

The screenshot below shows the area within iTunes where these settings are made...

Encrypt local backup

Removing Encryption from your backup

TouchCopy is able to read encrypted backups (see below), however, you can remove password encryption by clicking on the "Encrypt iPhone Backup" checkbox in iTunes. iTunes will ask you to enter your existing backup password before removing encryption.

Enter encrypted backup password

Using TouchCopy and Devices with Encrypted Backup Data

TouchCopy is able to view data on encrypted devices, however, you need to give TouchCopy the password you used to when opting to encrypt this data using iTunes.

TouchCopy will detect that the data on your device is encrypted and prompt you to enter the backup encryption password...

Enter data backup password

Note that you will not need to enter your password when viewing Music, Photos, Apps or Files on your iOS device. You will not need to enter a password at all for non-iOS based devices. (i.e. iPod Classic, iPod nano etc.).

For Your Privacy and Security

TouchCopy only uses your backup encryption password for the sole purpose of reading the data you require from your device. The password is not stored in any location on your computer or elsewhere. You will be required to enter your password again if you restart TouchCopy.

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Latest Comments

matt wrote...
2016-12-07
FYI I was able to make the backup password work, I had to de-encrypt with my password, and then re-encrypt with a VERY SIMPLE password. Now touch copy reads text messages.
Wide Angle Software wrote...
2016-12-08
@matt I am happy to hear that this issue was resolved. However, we would expect TouchCopy to work with all encryption passwords. Please can you provide which version of iOS and TouchCopy you were using as this will enable us to look into this issue using a similar setup.
matt atkinson wrote...
2016-12-07
the encryption does not work, and I'm definitely using the correct password. The password is uncomplicated and I've typed it in itunes. I'm now doing an unencrypted backup to try and get the text messages backed up. If this doesn't work I think I'll need a refund.
Wide Angle Software wrote...
2016-12-08
@matt atkinson Please open a support ticket on our online helpdesk detailing which version of iOS and TouchCopy you are using. This will enable us to assist further with this issue if it continues to persist.
Raymond Chavez wrote...
2016-11-18
Touch copy does not accept my backup password. Tried multiple times.
Wide Angle Software wrote...
2016-11-21
@Raymond Chavez If your device has been updated to iOS 10, please ensure that you are using at least TouchCopy 16.05 as this update includes important fixes and should resolve this issue.
Wide Angle Software wrote...
2016-11-14
@Mary Lou Robinson The password required will be your iTunes encryption password. This may differ depending on what was set when enabling the option for each device. Please also ensure that you are running at least TouchCopy 16.05 if your iPhone 6 plus is running iOS 10.
Mary Lou Robinson wrote...
2016-11-12
My TouchPad is not recognizing my password> I have an and I Phone 6 plus. I didnot have this problem with my I phone 5
CHAPET Patrice wrote...
2016-11-06
Touch Copy 16.04 (last version) / MacOS 10.11.6, last update Apple installed (iTunes)
Version Apple in Frech with keyboard French
Hello,
My iPhone5s (backup) is not recongnized (error Password). I retype password is in iTunes and same problem after. I tried many times, same error.
Do you have idea ?
Best regards
Patrice Chapet

Wide Angle Software wrote...
2016-11-07
@CHAPET Patrice We have recently resolved this issue on the PC version and are now working on the Mac version. Please lookout for the upcoming 16.05 update.
Michael Roeker wrote...
2016-10-20
Helo
I am using the following :
iPhone 5 with IOS 10.0.2
iTunes 12.5.1.21 for windows
Touchcopy 12.86
I did a new backup of my iPhone and used a Password !
While connected to Touchcopy, the program asked me for this Password, but the correct and not misstyped Password is not accepted !!!
I tried zhis several times to be sure, but it doesnt work !!
Please Reply.
Regards Michael
Wide Angle Software wrote...
2016-10-21
@Michael Roeker TouchCopy 12 is not compatible with devices running iOS 10. As such, it may display that the backup password is incorrect for these devices. Please submit a support ticket on our online helpdesk as you may be eligible for a discount should you decide to upgrade to TouchCopy 16.
Bill Lewis wrote...
2016-10-18
I am entering my correct iTunes password and keep getting an incorrect password message. I using a iPhone 7 with Touchcopy 16.4.
Wide Angle Software wrote...
2016-10-19
@Bill Lewis Can you please submit a support ticket on our online helpdesk detailing which version of OS X and iTunes you are using? This will help us to investigate this issue.
Wide Angle Software wrote...
2016-10-18
@Kathy It appears that you have submitted your comments and support ticket whilst our office was closed. Please see the below responses to your previous comments. Our records also show that a response has also since been made to your support ticket. Please check your support ticket to view this response.
Wide Angle Software wrote...
2016-10-18
@Kathy I am sorry for any confusion that may have been caused, we have not erased any of your previous messages. As mentioned below the comments form, we validate comments before they are made visible publicly. This ensures that comments containing sensitive information such as activation codes and email addresses are not made visible.
Wide Angle Software wrote...
2016-10-18
@kathy Please confirm which version of TouchCopy and iOS you are using. If you are using TouchCopy 12 with iOS 10, TouchCopy 12 is not compatible with iOS 10. As such, it will be unable to locate data such as Voice Mails and messages. We have since released TouchCopy 16 which is compatible with iOS, however this is a paid upgrade rather than a free update.
Wide Angle Software wrote...
2016-10-18
@Kathy If you are running TouchCopy 16, we have recently released version 16.04 which resolves an issue whereby it was incorrectly displaying that the entered password was incorrect even when it was not. Please update to this latest version to resolve this issue.
Wide Angle Software wrote...
2016-10-18
@Dianna Broadway We have recently released a new update (16.04) that should resolve this issue. Please open a support ticket if the issue continues to persist with this latest version.
Wide Angle Software wrote...
2016-10-18
@Bob Jolly We have since released a new update to TouchCopy (16.04) which fixes an issue whereby TouchCopy incorrectly reported that the entered back up password was incorrect. Please update to the latest version. You can remove backup encryption within iTunes, but will need the password to do this. It is not possible to recover a forgotten backup password.