How to recover from TouchCopy Backup Failed Error Message

To access data like Messages and Contacts, TouchCopy must read from a backup of your device. If TouchCopy doesn't detect an existing local backup of your device, it will prompt you to create a new one. Please ensure that there is enough space for the backup on your computer.

This article will show you what to do if you get either of the errors below:

• "Backup failed - No backup password set"
• "Device UID has not been specified"

Or, jump to our other guides if you get a backup error in "TouchCopy 16", or if the backup gets stuck for a long time without showing an error.

How to resolve "No backup password set" error

This "Backup Failed" error usually occurs when your iPhone, iPad or iPod Touch does not have backup encryption enabled, but your PC's device management settings require encrypted backups.

To resolve this, you'll need to create a new encrypted backup of your device.

Solution: Create a New Encrypted Backup

To resolve this issue, you'll need to create a new encrypted backup of your device on your PC. Follow these steps using either the Apple Devices app or iTunes:

1. Launch the Apple Devices app or iTunes on your PC.
2. Connect your iPhone, iPad or iPod Touch to your PC using a USB cable.
3. Select the device in Apple Device or iTunes.
4. Click General (in Apple Devices) or Summary (in iTunes).
5. Check the box to enable "Encrypt local backup".
6. Enter a password to protect your encrypted backup when prompted.
7. Once a password is provided, the app will begin to create an encrypted backup of your device.

Accessing Your Content in TouchCopy

Once the encrypted backup is complete, you can access your content in TouchCopy as normal.

1. Relaunch TouchCopy.
2. When choosing to access a section like Messages, select the option to use your existing backup.
3. Enter your backup encryption password when prompted.
4. After unlocking the backup, you'll be able to access all your device's content in TouchCopy.

Tip: TouchCopy uses the backup password only to unlock your encrypted backup. The password is never saved or shared.

How to resolve "Device UID has not been specified" error

To fix this error, it is recommended to connect your device via USB cable, rather than Wi-Fi.

1. Close TouchCopy and disconnect your device from the PC.
2. Ensure that your iPhone, iPad or iPod is unlocked and showing the home screen.
3. Launch TouchCopy.
4. When TouchCopy starts searching for a device, connect your device to the computer using your USB cable.
5. Your device may prompt you to trust the computer. Tap Trust, and/or enter your device's passcode to give the permission.
6. Select a section like Messages which requires a device backup. The backup should now start as expected.

Tip: It is important to ensure that your home screen remains visible on the device and that your device does not lock.