Wide Angle Software

TouchCopy does not detect my iPod

• Please make sure that your iPod has the latest software installed and that you're using the latest version of iTunes. You can download the latest iTunes from here.
  
  
• Ensure that you're using the latest version of TouchCopy by using the update checker in the options window. You can download the latest version of TouchCopy here.

If TouchCopy does still not detect your iPod please follow these trouble shooting steps...

If you are using an iPod Touch, iPhone or iPad...

• Make sure you have iTunes installed. TouchCopy needs iTunes installed to detect iOS based devices.
  
  
• If your device has a passcode on the lock screen, disconnect your device from your computer, enter the passcode and then re-connect your device to the computer.
  
  
• If you are using Microsoft Windows - ensure you have the required services running by following these instructions: How to ensure Apple Mobile Device Service is running

If you are using an iPod *not* running iOS...

Note that TouchCopy for PC will not be able to find Mac formatted iPods (except iPod Touch, iPhone and iPad). For details please see here.

If you are using an iPod with a click wheel...

Make sure your iPod is disconnected from your computer.

Reset your iPod by pressing and holding the center key and Menu key. You need to hold these keys down together for about 5 seconds until your iPod resets.

As your iPod resets the Apple logo appears on the screen, press and hold the center key and Play/Pause key together until a check mark appears on the iPod screen. You can now let go of the iPod keys.

Now connect your iPod to your computer and start up TouchCopy.

When you're done...

When you have finished using TouchCopy - close the TouchCopy window.

Reset your iPod by pressing and holding the center key and Menu key. You need to hold these keys down together for about 5 seconds until your iPod resets.

If TouchCopy still does not find your iPod...

If your problems persist, please ensure that iTunes can find your iPod. Occasionally, if the iPod database gets corrupted for some reason, neither TouchCopy nor iTunes will be able to find your iPod. Once iTunes has found your iPod, close down iTunes and try using TouchCopy again.

If you continue to have problems with TouchCopy detecting your iPod, please submit a support ticket from here.

Date Added : 2008-09-19