How to ensure Apple Mobile Device Service is running.

If TouchCopy is unable to detect your iPod Touch or iPhone on your PC it may be because the required services are not currently running on your PC. This article describes how to check for and fix this problem.

Opening services in Windows Vista or Windows 7

Press the windows button, and type "services" in the "Start Search" box. Click the "Services" item in the search results.

Opening services Windows XP

Open Control Panel->Administrative Tools->Services

Checking service status

In the list of installed windows services that appear, look for "Apple Mobile Device". The status of this service should be "Started". If the status is something else, right click on on the services name and select "Start" from the pop-up menu.

If you are using the TouchDrive program, you should also look for the "TouchDriveHelper" service and check that this is status started also.

If "Apple Mobile Device" does not appear on the list, you need to re-install the latest version of iTunes from apple.com

Restart TouchCopy and then connect your iPod or iPhone.

If you continue to have problems, please contact our support team.

Helpdesk

 

Date Added : 2009-04-09

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