| TouchCopy Customer Support |
Frequently Asked Questions
Installation
I'm unable to open TouchCopy for Mac from my application folder.
Installing the correct version of Java for TouchCopy on the Mac.
Does TouchCopy work on Windows Vista?
How do I re-install my registered version of TouchCopy?
Unable to install TouchCopy because I don't have the right version of .NET framework installed.
Is TouchCopy x64 Compatible?
Connectivity issues
TouchCopy does not detect my iPod, iPhone or iPod Touch
My iPod is formatted with the Mac file system, can I transfer my music from the iPod to my new PC?
My iPod is formatted with the PC file system, can I transfer my music from the iPod to my new Mac?
Usage
TouchCopy does not show any of the music or video on my iPod - I am using iTunes 7.7 or higher.
Can TouchCopy play and copy videos and movies purchased from the i-Tunes store?
How can I transfer my music and playlists into iTunes?
Can TouchCopy transfer DRM protected music to my computer?
Can I use TouchCopy to add new music or delete music from my iPod?
I have successfully transferred files from my iPod to iTunes using TouchCopy, but I'm unable to transfer any new music onto my iPod. What is going on?
What is the meaning of yellow checkbox, green checkbox and red cross next to the copied tracks?
Using Last.FM functionality in TouchCopy for PC.
Registration issues
Click here for all registration issues.
General
Will TouchCopy JailBreak my iPhone or iPod Touch, or perform any firmware modification?
Back to Customer support main page.
 Submit a support ticket.
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